So we just upgraded our internet services from an old High Speed Extreme package we signed up for 9 or so years ago that had a 95 gig cap because we have 6 wireless devices, 5 kids ranging in age from 5 to 18, each with their own PC, PS3's, etc etc....FYI we were well over our 95 gig cap pretty much every month lately and were paying over a hundred per month consistently for a dinosour'ish DOCSIS 2 connection. We owned outright that ever reliable Webstar modem BTW, thinking I'm going to mount it on the wall and hang a gold medal on it...hahaha!
Anyway after a few calls to Rogers we were offered a really sweet deal on the Ultimate package with a 250 gig cap and after some thought we went for it...happy happy and thanks Rogers for the great 2 year pricing on that deal
As the story goes before fully committing, and ripping the guts out of our current home network configuration, I researched what modems\gateways Rogers was offering and I decided the Cisco DPC3825 with its solid parental controls features would do the job nicely for us. I bet I spent 3 hours reading the DPC3825 manual, downloaded from the Cisco website, to help me decide to take the plunge into a new package. So I get the DPC3825 home yesterday, disassemble our old configuration and plug in the new DPC3825 and to my horror I discover that the DPC3825 I got is using customize firmware that has been completely stripped of the parental control features! NOT NICE!!
With our old webstar modem and TP Link routers I had a good list of porn sites blocked, time of day internet access controls in place and so on...now I have non of that!
If I may ask a Rogers Rep...
Why on earth would Rogers strip the parental controls out of the DPC3825?
Why is it not clearly advertised on the Rogers website that the DPC3825 modems\gateways you offer are using a customize firmware that have no parental control features?
Surely you must understand that if a customer researches hardware they would take the manufacturer's word as to what features are available with the product..
Lastly is there any way that you can push some firmware to our DPC3825 that includes the parental controls features as offered and advertised by the manufacturer of the hardware?
Solved! Solved! Go to Solution.
I understand your frustration with your situation, and quite frankly do not understand how Rogers can do this kind of thing with impunity. The example you have encountered is not the only one of Rogers' practices of this kind.
But, to help you resolve your issue, have you considered using OpenDNS to accomplish parental control functions for your home?
Check it out at:
It's services are free, and you will undoubtedly get better (more reliable) DNS services than those provided by the Rogers DNS servers your DPC3825 is currently set up with.
Another approach is to obtain an external router that includes parental controls in its function set. These are available from a number of companies including Linksys, Dlink, Belkin, etc. In addition, you will likely get much better WiFi capabilities from an external router than those provided by the DPC3825.
There are a number of postings here on how to set up an external router and put the DPC3825 into bridge mode if you decide to go that way.
Yea reconfiguring our home network back to how it was would be just grand wouldn't it...
Trouble is I donated the TP Link routers pretty much the moment I unplugged them thinking I wouldn't need them anymore and asking for them back now would be quite lame and embarrassing
The other option would be to see if the Hitron modem is available there. Apparently it does have full parental controls in it.
I looked into the parental control features of the Hitron and did not like what I saw. They are no where near as configurable as those of the DPC3825 that has unmodified firmware.
Really tho I don't get why Rogers would choose to gut the firmware like they have and I would like an answer as to why they did it. Was it a cost savings thing, was it a liability thing, was it a tech support thing???
I'm feeling that the gutted firmware was the result of too many support calls and in saying that if a customer is adept enough at configuring the parental control features available in the DPC3825 the customer should be given the option to have them upon request.
Just got off the phone with tech support...
They offered the same suggestions, bridge it and use a router but they also said that in a future update the SMC and Cisco units will have parental controls again.
Off to buy a new router, thinking the D Link DIR-615 is what I'll likely buy.
I sure hope they make that change. I was just as unhappy as you regarding the removal of the parental controls as well as time access feature. These were the reasons I went with the Cisco when I went with a DOCSIS 3 unit to gain the speed and higher download cap. To my dismay, those items were removed within 2 days of plugging in the unit and it auto-updated.
I had called Rogers too and they recommended I use their WEB based service for parental controls. Didn't like the service, so I'm using OpenDNS for controls which is still pretty good, but it doesn't help with time based restrictions. My kids are leaving games and YouTube videos running all night and I hit my 80GB cap in 18 days!
If they don't give those features back, then I guess I'll have to put the Cisco into bridge mode, but $7 per month is an expensive modem rental fee and I'll have to get another router.