CODA4582 - MyQ Internet Gateway Ethernet Connection

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I've Been Here Awhile
Posts: 4

CODA4582 - MyQ Internet Gateway Ethernet Connection

MyQ Internet Gateway Unable to Connect to Internet While Directly Plug Into Modem

 

Hi,

 

Here is some basic info on my set up:

Modem: Hitron CODA-4582U
Internet package: Ignite Gigabit

Device with issue: Chamberlain MyQ Internet Gateway

Additional router: none, just using the modem

 

I recently purchased the Chamberlain MyQ Internet Gateway which is supposed to connect to the modem via ethernet.  However, after plugging it in, the MyQ is assigned an IP address but is unable to connect to the internet (indicator light flashing green).

 

I followed instructions at the following to powercycle both the modem and the 

https://support.chamberlaingroup.com/s/article/Why-won-t-my-Internet-Gateway-get-a-solid-green-light...

 

After that didn't work called MyQ support.  I confirmed with them that the MyQ itself looks functional based on its indicator lights (flashing green which means it has an IP but can't get on the internet).  They said that I or my ISP (Rogers) needs to open up some ports as per:

https://support.chamberlaingroup.com/s/article/How-to-resolve-issues-with-flashing-green-light-on-th...

 

So I:

  • Set a static IP for the MyQ
  • Port forwarding the following ports to the MyQ's static IP
    • 53 TCP/UDP
    • 8883 TCP/UDP
    • 2165 TCP/UDP - this was from digging on various forums on the internet

However, the MyQ was still not able to connect to the internet.  I next tried enabling DMZ and putting the MyQ's IP address as the DMZ host, however the same issue persists.

 

I called Rogers tech support and they referred me to these community forums.  The tech support person said that the Rogers techs here are able to provide more advanced support and even update the firmware if necessary.

 

I would greatly appreciate your help in getting this resolved.

 

Thanks!

 

*** Added Labels ***

Solved! Go to Solution.
Moderator
Moderator
Posts: 178

Re: CODA4582 - MyQ Internet Gateway Ethernet Connection

Hey @billy9!

 

Thanks so much for sending us a PM! I can certainly appreciate wanting to get your MyQ up and running! We'll review the connection and your modem to make sure everything is working as intended! 

 

Has anyone else in the community had the same experience?

 

@RogersAndy

I've Been Around
Posts: 1

Re: CODA4582 - MyQ Internet Gateway Ethernet Connection

Hi @billy9

I have a Chamberlain MyQ hub as well. Though my model seems to be different since it’s connects to the network via WiFi, I did experience similar issues when first setting mine up.

The static IP you assigned, was it from your modem, or did you assign the IP through the MyQ’s web interface? You’ll want to make sure the IP doesn’t fall within the same range as your Dynamic DHCP range.

Also it might be worth taking a look at the DNS settings on the device. Sometimes specifying a public name server such as one of google’s (8.8.8.8) can help.

Hope you get it resolved soon 😊 !
I've Been Here Awhile
Posts: 4

Re: CODA4582 - MyQ Internet Gateway Ethernet Connection


@kazuki-87 wrote:
Hi @billy9

I have a Chamberlain MyQ hub as well. Though my model seems to be different since it’s connects to the network via WiFi, I did experience similar issues when first setting mine up.

The static IP you assigned, was it from your modem, or did you assign the IP through the MyQ’s web interface? You’ll want to make sure the IP doesn’t fall within the same range as your Dynamic DHCP range.

Also it might be worth taking a look at the DNS settings on the device. Sometimes specifying a public name server such as one of google’s (8.8.8.8) can help.

Hope you get it resolved soon 😊 !

Thanks @kazuki-87 .   Did you also need to have port forwarding set up or put your MyQ in DMZ?

 

I set the MyQ's static IP through the modem, but it was within the dynamic range.  I wasn't able to connect to the MyQ's web interface, assuming my device has one.  The DNS is set to "auto" and there's a DNS Proxy Status option that's set to "enabled".

 

I'll change the MyQ's IP to be outside of the dynamic range and try explicitly setting the DNS to 8.8.8.8.  Any suggestions for the secondary DNS or the IPv6 DNS options?

 

Thanks!

I've Been Here Awhile
Posts: 4

Re: CODA4582 - MyQ Internet Gateway Ethernet Connection

Unfortunately still no luck...  I tried changing the modem's DNS to Google's (8.8.8.8 and 8.8.4.4 as well as the IPv6 ones).  I even tried putting the MyQ in DMZ again and when that didn't work tried setting the port forwarding.  None of these seem to be working.

 

Anything else I could try?

 

Is there a way I can view the modem's logs?  Maybe there are messages that may describe why the MyQ's requests are not propagating to the internet.

 

I also see something about the UDP timeout needing to be at least 180 sec for MyQ products:

https://support.chamberlaingroup.com/s/article/Recommended-router-settings-for-the-MyQ-Wi-Fi-product...

Where would I set that?  The only place I've seen in the modem's config so far that mentions any timeout is under Basic > Port Triggering, and that allows a max of 30,000 ms (30 sec).

 

Thanks!

Moderator
Moderator
Posts: 178

Re: CODA4582 - MyQ Internet Gateway Ethernet Connection

Hey @billy9

 

The logs wouldn't be of any help in this regard but I would definitely check the Advanced => Switch tab to ensure your device is connecting properly as well as the Status=>Basic=>Show Devices to see if it's visible among the devices that are connected.

 

@RogersAndy

I've Been Here Awhile
Posts: 4

Re: CODA4582 - MyQ Internet Gateway Ethernet Connection

Ok, so after I tried everything else, I went and returned the MyQ unit to Rona from where I purchased it.

 

I then ordered the same device from Amazon.  It arrived, I plug it in, and it worked!  I'm guessing either the first one was defective or needed a firmware level change in factory but missed out because it had been sitting in the store warehouse all these years.

 

Resolved Smiley Happy