CODA 4582U in bridge mode - can't access at 192.168.100.1

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Eli_Sand
I Plan to Stick Around
Posts: 14

Re: CODA 4582U in bridge mode - can't access at 192.168.100.1

Give it a while, it'll stop responding. Unless you did in fact get pushed a new firmware, I'm not seeing my router fixed. In fact, lately, I've had to power cycle it much more frequently. It works for a while after the power cycle, but then the web gui is unresponsive as usual.

ipkpjersi
I Plan to Stick Around
Posts: 8

Re: CODA 4582U in bridge mode - can't access at 192.168.100.1

Yep you're right, it does require power cycles for the admin page to work. I thought the issue was that it was completely inaccessible no matter what.

 

If it were completely inaccessible no matter what, this would be a really high priority issue IMO but since a power cycle fixes it, it's not as big of a deal.

 

Still annoying though, would love to see this fixed.

mascf1
I Plan to Stick Around
Posts: 62

Re: CODA 4582U in bridge mode - can't access at 192.168.100.1

After Rogers support pushed out a software update to my modem its login page no longer loads, and after a reboot (that doesn't resolve the customer login page issue) the modem stops responding to ping after it's been up for about 10 minutes.

Rogers support and the techs they send to your home have been completely useless in resolving this issue, the modem has been replaced several times and has not resolved the issue.  I currently have a monitoring thicket open for the past 5 days and they still haven't done anything!

 

 

RogersCorey
Moderator
Moderator
Posts: 1,508

Re: CODA 4582U in bridge mode - can't access at 192.168.100.1

Greetings @mascf1!

 

My name is Corey and I'm here to offer some support with regards to your unresponsive firmware access.

 

Would you mind just sharing with us the model of your modem so that we know which hardware we're working with? 

 

Regards,

RogersCorey

mascf1
I Plan to Stick Around
Posts: 62

Re: CODA 4582U in bridge mode - can't access at 192.168.100.1

The modem is a Hitron CODA-4582.  No idea what the software version when the admin page doesn't  load anymore even after a reboot.

mascf1
I Plan to Stick Around
Posts: 62

Re: CODA 4582U in bridge mode - can't access at 192.168.100.1

I was briefly able to get access to the admin console on the modem.  Support pushed out software 7.1.1.37 to my modem.  I believe this is the latest version available which clearly doesn't address the bridge mode login issue.  These modems were much more stable under earlier software versions.

ipkpjersi
I Plan to Stick Around
Posts: 8

Re: CODA 4582U in bridge mode - can't access at 192.168.100.1

Yeah, I'm pretty surprised how much the software quality has dropped. Like I don't necessarily expect a ton from my modem, but being able to log in is pretty important and it would be nice if logging in was fully reliable, as it should be.

Eli_Sand
I Plan to Stick Around
Posts: 14

Re: CODA 4582U in bridge mode - can't access at 192.168.100.1

Can we have Rogers just full-out admit that this is a firmware issue, rather than circling around and around with techs trying to diagnose the issue? Replacing the modems does nothing because it's not just a few of us with the problem (unless we're on defective *hardware* which would only get resolved with a different modem build revision). Power cycling is the only fix which only lasts for minutes at best and seems to be related to how much data your modem sees on the WAN port; more traffic, quicker the GUI goes down and pings don't respond.
This thread started 2 yeas ago, and for those of us aware of it, we've likely had it for longer than just that. If you can just admit to it being firmware, that's the first step in knowing your next step - having the hardware manufacturer address the firmware issue.
stepy2015
I Plan to Stick Around
Posts: 133

Re: CODA 4582U in bridge mode - can't access at 192.168.100.1

I believe Rogers is on the bath to get rid of Hitron, we switched to Ignite and the modem's are much higher quality, I have never had problems accessing the Web GUI on my XB7 but I had constant issues with the Hitron Web GUI

Datalink
Resident Expert
Resident Expert
Posts: 7,372

Re: CODA 4582U in bridge mode - can't access at 192.168.100.1

@stepy2015 fwiw I'm running a 4582 with firmware version 7.1.1.37, in Bridge mode.  My current LAN Up Time is 042 days 06h:29m:42s    I'm still at a loss to explain why some customers have problems logging into the 4582 when its in Bridge mode.