CODA-4582 - Open Issues for Investigation

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I'm Here A Lot
Posts: 7

Re: CODA-4582 - Open Issues for Investigation

Plz let us know how to enable channels bandwidth of 160mhz on Rogers Hitron Gigabyte modem

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I'm a Reliable Contributor
Posts: 585

Re: CODA-4582 - Open Issues for Investigation

Hi @Lucky2050, the modem you are talking about (Hitron CODA4582) does have hardware support for channel bandwidth of 160MHz, but unfortunately you cannot enable it because the option is not  in the firmware at the moment. 

 

I'm not sure if it will be enabled in the future (I highly doubt it), because it's a feature nobody really uses, there is not much consumer hardware support for it (so the hardware you're using right now might not even support it), and the feature is really only available on high-end routers. Routers that are coming in the next few months, such as routers designated with an "AX/ WiFi-6" will have support for 160MHz, but it's very likely that the hardware you're using now will not have support for it. 

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I'm Here A Lot
Posts: 7

Re: CODA-4582 - Open Issues for Investigation

I got  Think pad X1 7th GEN with Wifi 6. Thats why i was looking to have that option on Rogers modem rather buying a wifi 6 router.

 

If its firmware then rogers should enable it as now more and more devices are coming with wifi 6 Iphone 11 and Samsung Galaxy 10 has wifi 6.

 

More over its not only speed its about quantity it can handle by having another channel.

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I Plan to Stick Around
Posts: 24

Re: CODA-4582 - Open Issues for Investigation

Hello,

I have the same issue as well when I use my guest network.  I got the same error "Only allow DHCP clients to use this wireless".   Can you please help ?    Not sure where I can check the firmware version from my Rogers router. 

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Resident Expert
Resident Expert
Posts: 6,833

Re: CODA-4582 - Open Issues for Investigation

@kermit1 this is an ongoing problem thats been around for seemingly forever.  There are two firmware versions in use, V2.0.10.36T6 and V7.1.1.30.   The problem that you're referring to is definitely in 2.0.10.36T6.  V7.1.1.30 is fairly new and is supposed to be replaced by the end of the month.  I don't know if the same problem as been carried over to 7.1.1.30 and later versions.   

 

To find your firmware version, log into the modem and check the Software Version (firmware version) that is shown on the STATUS page.  That page is displayed when you log into the modem.  Please let me know what version you have loaded.  

 


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I Plan to Stick Around
Posts: 24

Re: CODA-4582 - Open Issues for Investigation

Hello, I checked my Roger's router version and it is 2.0.10.36T6. It looks like this is the same issue all along and Roger's hasn't update to the newer firmware that you mentioned. Any possibility that you can offer to fix this issue?
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Resident Expert
Resident Expert
Posts: 6,833

Re: CODA-4582 - Open Issues for Investigation

@kermit1 as far as 2.0.10.36T6 is concerned, nope, sorry 😞  This is a firmware issue that only Intel and Hitron can fix.  I can probably have a look at 7.1.1.30 at some point to see if the same problem has been dragged into this version as well, or if Intel and Hitron has finally fixed the problem.  Its difficult to test this as my 4582 is running in Bridge mode, so I'll have to find a point in time when no one else is using the internet so that I can swap over to Gateway mode.  Definitely not easy to do that these days.  Ask this again over the next couple of weeks, just to make sure that I don't forget about this.  



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I've Been Here Awhile
Posts: 2

Re: CODA-4582 - Open Issues for Investigation

Hello,

 

I have problem with my Rogers CODA modem and Orbi wifi router. I noticed that the internet is constantly dropped and I cannot do anything. I checked if I can ping google or any other sites, and that cannot be reached. Then I check if I can ping the Rogers Router. And I can. So I called Rogers support team and they checked the modem and said that everything is ok. Then I run traceroute cmd and find that my Rogers modem cannot be reached. after some time and retries of traceroute cmd the connection established and the internet is available in my home. So it seems to me that the problem is between connection of my Orbi and rogers.

Orbi router is connected to CODA via Ethernet and it runs on the latest firmware - V2.5.1.16 and hardware version - RBR50. The CODA modem has software version - v7.1.1.30.

Could you please help to solve this issue?

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Moderator
Moderator
Posts: 1,125

Re: CODA-4582 - Open Issues for Investigation

Hi @alduk,

 

Welcome to the Community!

 

Thank you for listing the troubleshooting steps you've tried so far. Is your modem in bridge mode?  Where is the Ethernet cable plugged into the Orbi router? Did you try a different Ethernet cable? Aside from the Orbi Router, do you also have an Orbi Satellite? 

 

Looking forward to hearing from you!

 

 

RogersZia

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I've Been Here Awhile
Posts: 2

Re: CODA-4582 - Open Issues for Investigation

Hi @RogersZia 

 

No, my modem is not in a bridge mode. When I tried to switch it to the Bridge mode, I lost connectivity to it at all. I was not able to connect to it even if I used ethernet cable from my laptop. So I had to reset it to the factory defaults.

 

The Ethernet cable is connected to the Internet port on my Orbi router and to the 1st port on my Rogers modem.

I'm using the cable that was shipped with my Orbi. I can try another one.

I also have one Orbi Satellite.