CODA-4582 - Open Issues for Investigation

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I Plan to Stick Around
Posts: 16

Re: CODA-4582 - Open Issues for Investigation

@Datalink

I'm using an Ethernet connection and it's currently working. The issue seems to have become less problematic for now as I haven't had a disconnect for a bit but my fear is that it's going to happen again later tonight and the family will be on Netflix and drive me crazy that it's not working.
I Plan to Stick Around
Posts: 16

Re: CODA-4582 - Open Issues for Investigation

@Datalink

It was disconnected while on twitter with the agent but I was getting responses close to an hour apart. I finally gave up after two hours of twiddling my fingers. I'll take the modem to a rogers store and switch it out. Might be more helpful for now.

I Plan to Stick Around
Posts: 16

Re: CODA-4582 - Open Issues for Investigation

@Datalink

The agent has organized a tech to come home between 4 and 6 pm today. Hopefully he can figure out what is going on. If anything, he can replace the modem if needed.

Thanks for your help guys. I appreciate it!
Resident Expert
Resident Expert
Posts: 6,146

Re: CODA-4582 - Open Issues for Investigation

Please let us know how it works out.  If it takes more than one visit to sort out, don't hesitate to call tech support again, and again, ..... if necessary 🙂



I Plan to Stick Around
Posts: 16

Re: CODA-4582 - Open Issues for Investigation

I'll keep you posted!

Thanks again! 🙂
I've Been Here Awhile
Posts: 2

Re: CODA-4582 - Open Issues for Investigation

Hey all, hope this is the info needed.  Not getting IPV6 and not running super quick it seems.  Just upgraded from 250u to the Giga and they've given me a CODA-4538 (single black dot i am assuming is the sticker on the box and back of modem?  I have one single black dot sticker)  Here is the info I have so far, hope this is enough to help.  Located North Oshawa:

WAN IP: (shows address), none - Seems only IPV4 if ive read right?

Software:  

2.0.10.26T2

 

Tracing route to www.google.ca [xxx.xx.xxx.xxx]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  hitronhub.home [192.168.0.1]

  2    12 ms    13 ms     7 ms  99.231.112.1

  3    10 ms    11 ms    10 ms  67.231.222.205

  4    24 ms    19 ms    14 ms  so-5-1-3.gw02.ym.phub.net.cable.rogers.com [66.185.81.178]

  5    11 ms    10 ms    14 ms  209.148.230.10

  6     *        *        *     Request timed out.

  7    59 ms    27 ms    10 ms  209.85.242.109

  8    26 ms    21 ms    24 ms  216.239.46.160

  9    23 ms    27 ms    21 ms  209.85.143.60

 10    34 ms     *       34 ms  108.170.243.193

 11    22 ms    25 ms    24 ms  216.239.42.107

 12    29 ms    21 ms    22 ms  ord30s25-in-f3.1e100.net [216.58.192.195]

 

Trace complete.

 

 ipv4-6 test.jpg

 

 

 

Downstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Signal noise ratio (dB)

1

591000000

256QAM

-4.600

7

36.387

2

567000000

256QAM

-5.000

3

36.387

3

573000000

256QAM

-5.300

4

35.595

4

579000000

256QAM

-5.200

5

35.780

5

585000000

256QAM

-4.700

6

36.610

6

561000000

256QAM

-4.700

2

35.780

7

597000000

256QAM

-4.900

8

36.610

8

603000000

256QAM

-5.100

9

36.387

9

609000000

256QAM

-5.300

10

36.610

10

615000000

256QAM

-5.200

11

36.387

11

621000000

256QAM

-5.300

12

36.387

12

633000000

256QAM

-5.100

13

36.387

13

639000000

256QAM

-5.500

14

35.780

14

645000000

256QAM

-5.500

15

36.387

15

651000000

256QAM

-5.400

16

36.610

16

657000000

256QAM

-5.300

17

36.387

17

663000000

256QAM

-4.800

18

36.610

18

669000000

256QAM

-4.600

19

36.610

19

675000000

256QAM

-4.400

20

36.610

20

681000000

256QAM

-4.600

21

36.387

21

687000000

256QAM

-4.800

22

36.610

22

693000000

256QAM

-4.500

23

36.610

23

699000000

256QAM

-4.400

24

37.356

24

705000000

256QAM

-4.500

25

36.387

25

711000000

256QAM

-4.800

26

36.610

26

717000000

256QAM

-5.400

27

36.387

27

723000000

256QAM

-5.500

28

36.387

28

825000000

256QAM

-9.200

29

34.926

29

831000000

256QAM

-9.200

30

35.084

30

837000000

256QAM

-9.600

31

34.926

31

843000000

256QAM

-9.800

32

34.926

32

555000000

256QAM

-4.700

1

35.780

 

OFDM Downstream Overview

Receiver

FFT type

Subcarr 0 Frequency(MHz)

PLC locked

NCP locked

MDC1 locked

PLC power(dBmv)

0

4K

275600000

YES

YES

YES

-1.700001

1

NA

NA

NO

NO

NO

NA

Upstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Bandwidth

1

38595727

ATDMA - 64QAM

39.500

3

3200000

2

30596000

ATDMA - 64QAM

37.500

1

6400000

3

23700000

ATDMA - 64QAM

37.500

2

6400000

         

 

OFDM/OFDMA Overview

 

Channel Index

State

lin Digital Att

Digital Att

BW (sc's*fft)

Report Power

Report Power1_6

FFT Size

0

DISABLED

0.5000

0.0000

0.0000

-inf

-1.0000

4K

1

DISABLED

0.5000

0.0000

0.0000

-inf

-1.0000

4K

 

I Plan to Stick Around
Posts: 12

Re: CODA-4582 - Open Issues for Investigation

@Telek

Im in a bungalow, the modem is a room away.

I've downloaded the android WiFi analyser and will run it when im back home.

Ill have to look back through these posts to see how i get in the firmware trial list. If i recall, it seems to have helped/fixed the regular loss of WiFi?
I Plan to Stick Around
Posts: 154

Re: CODA-4582 - Open Issues for Investigation

@the-wrangler what does http://speedtest.net , http://speedcheck.rogers.com/ and/or http://www.dslreports.com/speedtest say for your speeds?

 

Signal quality is on the lower end, but still within range. Doesn't look like you have IPV6, do you need it?

I Plan to Stick Around
Posts: 16

Re: CODA-4582 - Open Issues for Investigation

@Datalink

 

Rogers replaced the modem with a modem with two black dots on the back.

 

Unfortunately, the connection is worse than before.  I'm assuming it has to do with weather and lines.  Regardless, they've put in a service maintainance call on the neighborhood and should come down in the next month to deal with it.

 

Guess I'll be dealing with problems until then.

 

 

I'm an Advisor
Posts: 928

Re: CODA-4582 - Open Issues for Investigation


@Telek wrote:

@Datalink wrote:

@VivienM will hopefully be able to tell you if the card can be replaced without any issues from bios white listing. 


The bios whitelisting is mainly because not all devices are made equally. The antennas in the laptop might not work with other devices, leading to damaging the device or just poor wifi performance.

 

Primarily though, you need to stick to what the original card was designed for. If it's a 2.4GHz only card, then you won't be able to use a 5GHz card in there.

 

Because of that, there's really little point to replacing it. If the card already handles 2.4 b/g/n, then that's about the best that you're going to be able to get internally anyway. You might be able to replace it with a card that gets slightly better performance, but that's probably not worth it.


Huh? The BIOS whitelisting is because HP/Lenovo take the view that FCC and other regulatory agencies' radio requirements require the laptops not to have 'unknown' radio emitting devices that might exceed the regulatory standards. Dell/Acer/Asus/etc clearly interpret the relevant regulations differently.

 

I've upgraded wifi cards on many laptops, and I can assure you that what you've said is wrong. Looking at laptops that I have right now:

- Dell L502x, came with an Intel 6230 (dual-band 802.11n), upgraded to a 7260 (802.11ac), works fine at AC speeds

- Dell L702x, came with an Intel 1030 (single-band 802.11n) (bought this used, otherwise I would have ordered the 6230), upgraded to a 7260 (802.11ac), works fine at 5GHz and AC

- Acer 1830T, came with something non-Intel single-band 802.11n, upgraded to a 7260 (802.11ac), works fine on 5GHz and AC

- Dell E6420, came with an Intel 6205 (dual-band 802.11n but without bluetooth), upgraded to a 7260 (802.11ac), works fine at AC speeds. The only 'issues' had to do with the laptop now having two bluetooth adapters which Windows doesn't love...

 

The only issues I've had were with 'sketchy' cards bought on eBay; if you want a 7260AC Intel card, though, brand new ones can be found at respectable computer shops...

 

More importantly, with MANY laptops, the manufacturers themselves offer multiple wifi card options. The antennas/BIOSes/etc are not different whether you pick one card or another; all that's different is what card is placed in the mini-PCIe slot.