CODA-4582 - Open Issues for Investigation

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I Plan to Stick Around
Posts: 108

Re: CODA-4582 - Open Issues for Investigation

@AccordXTC

I meant at the same time too.

I Plan to Stick Around
Posts: 312

Re: CODA-4582 - Open Issues for Investigation

@RogersDave all of a sudden my modem is acting up and looks like I will have to get a replacement tomorrow. Channels 2 to 9 will not come back even after a factory reset and a few reboots. I have one of the first batch of Black Dots that didn't go back for QA checks.

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM3.600737.636
10615000000256QAM5.3001138.605
11621000000256QAM4.7001237.636
12633000000256QAM3.9001337.636
13639000000256QAM3.7001437.636
14645000000256QAM3.1001537.636
15651000000256QAM3.3001637.356
16657000000256QAM3.2001737.356
17663000000256QAM4.5001837.356
18669000000256QAM5.0001937.356
19675000000256QAM4.9002037.356
20681000000256QAM6.0002137.356
21687000000256QAM4.7002237.636
22693000000256QAM5.5002337.356
23699000000256QAM5.1002437.636
24705000000256QAM5.3002537.636
25711000000256QAM5.2002637.636
26717000000256QAM5.3002737.636
27723000000256QAM5.7002837.356
28825000000256QAM6.4002937.356
29831000000256QAM6.5003037.356
30837000000256QAM6.8003136.610
31843000000256QAM5.6003236.387
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES1.299999
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM43.75016400000
238596000ATDMA - 64QAM45.50033200000
323700000ATDMA - 64QAM42.50026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
Microsoft® MVP Windows Insider - Windows Security
I Plan to Stick Around
Posts: 108

Re: CODA-4582 - Open Issues for Investigation

did you power cycle the modem, aka pull the plug?
I Plan to Stick Around
Posts: 312

Re: CODA-4582 - Open Issues for Investigation


@Triple_Helix wrote:

@RogersDave all of a sudden my modem is acting up and looks like I will have to get a replacement tomorrow. Channels 2 to 9 will not come back even after a factory reset and a few reboots. I have one of the first batch of Black Dots that didn't go back for QA checks.

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM3.600737.636
10615000000256QAM5.3001138.605
11621000000256QAM4.7001237.636
12633000000256QAM3.9001337.636
13639000000256QAM3.7001437.636
14645000000256QAM3.1001537.636
15651000000256QAM3.3001637.356
16657000000256QAM3.2001737.356
17663000000256QAM4.5001837.356
18669000000256QAM5.0001937.356
19675000000256QAM4.9002037.356
20681000000256QAM6.0002137.356
21687000000256QAM4.7002237.636
22693000000256QAM5.5002337.356
23699000000256QAM5.1002437.636
24705000000256QAM5.3002537.636
25711000000256QAM5.2002637.636
26717000000256QAM5.3002737.636
27723000000256QAM5.7002837.356
28825000000256QAM6.4002937.356
29831000000256QAM6.5003037.356
30837000000256QAM6.8003136.610
31843000000256QAM5.6003236.387
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES1.299999
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM43.75016400000
238596000ATDMA - 64QAM45.50033200000
323700000ATDMA - 64QAM42.50026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

After a few more reboots (via unplug from the wall) got them all back, man what a hassle.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM3.600737.636
2567000000256QAM4.100338.605
3573000000256QAM3.200438.605
4579000000256QAM3.800538.605
5585000000256QAM3.200638.605
6561000000256QAM3.800238.605
7597000000256QAM3.700837.636
8603000000256QAM4.100938.605
9609000000256QAM5.1001038.983
10615000000256QAM5.1001138.983
11621000000256QAM4.6001237.636
12633000000256QAM3.7001337.356
13639000000256QAM3.6001437.356
14645000000256QAM3.0001537.356
15651000000256QAM3.1001637.356
16657000000256QAM3.0001737.356
17663000000256QAM4.3001837.356
18669000000256QAM4.9001937.356
19675000000256QAM4.7002037.356
20681000000256QAM5.8002137.356
21687000000256QAM4.7002237.356
22693000000256QAM5.3002337.356
23699000000256QAM4.9002437.356
24705000000256QAM5.1002537.356
25711000000256QAM5.0002637.636
26717000000256QAM5.2002737.636
27723000000256QAM5.6002837.636
28825000000256QAM6.1002936.610
29831000000256QAM6.4003037.356
30837000000256QAM6.6003136.610
31843000000256QAM5.4003236.387
32555000000256QAM3.500138.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES1.200001
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM42.75026400000
238596000ATDMA - 64QAM45.25033200000
330596000ATDMA - 64QAM43.50016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
Microsoft® MVP Windows Insider - Windows Security
Resident Expert
Resident Expert
Posts: 5,997

Re: CODA-4582 - Open Issues for Investigation

@4kgigabitguy can you have a look at the following post and follow the instructions included. 

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/436...

 

Hopefully this will give me a little more info on the 5g settings for those users who are seeing problems on the 5g network. 



I've Been Around
Posts: 1

Re: CODA-4582 - Open Issues for Investigation

Just to provide another data point, I'm cascading from the CODA-4582 to an ASUS router (not ideal) whereas with the CGR3 I was in bridge mode, and I notice no performance hit on the CODA-4582 as compared to the CGR3.  When I first installed the CODA-4582, it would drop all connections after about bring up about four to six hours, but the update to .24 firmware fixed all issues for me. YMMV of course.

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I Plan to Stick Around
Posts: 274

Re: CODA-4582 - Open Issues for Investigation

@Datalink @RogersDave

 

The new config file that Dave sent to my modem has fixed my frequent disconnect issue on my 5ghz band.  Also I had to change the channel to 149-161 in order to get much better range.  Thanks Dave.  

 

Only other issue is around 3 to 5 pm local time I experience very high latency spikes. 

 

Any thoughts on what I can do here?

 

Thanks 

 

Mythen

Resident Expert
Resident Expert
Posts: 5,997

Re: CODA-4582 - Open Issues for Investigation

@Mythen are you running DOCSIS 3.1 yet?



I'm a Reliable Contributor
Posts: 338

Re: CODA-4582 - Open Issues for Investigation

@lethalsniper

I changed the firewall setting and that helped. The issue now is the constant loss of the OFDM Downstream channel rendering my internet connection useless. I have to power cycle the modem every few hours.
I Plan to Stick Around
Posts: 274

Re: CODA-4582 - Open Issues for Investigation

@Datalink

 

No not on Docsis 3.1 yet