CODA 4582 - Guest WiFi Network Security

[TBliss]

I have the same problem.  I just swapped my old router for a CODA 4582 and I set up a password protected guest account.  Some devices are able to connect. Others show a message "only allow DHCP client to access".  The message appears for several seconds then disappears.  Trying again to connect gives the same result. Research indicates this to be a widespread problem that has been around for a few years with these routers and that a firmware update has been in development for the better part of a year now with no solution.

Frustrating! I've always used the guest account as a way to control my kids internet access.  It allows me to keep the rest of the house connected while I can shut their devices down when I  need to by simply logging in to the router and turning it off.  It's more effective than other parental controls that I've tried since my kids tend to find ways around those.

[RogersAndy]

Hey @TBliss!

I know it's a frustrating issue. Thank you and all others experiencing this issue for your patience. At this time there's no updates available but we'll keep the community posted should anything new come to light.

@RogersAndy

[yefiona]

I have the same issue. Every time after unplug the power to restart the modem, the Guest WiFi works, then few hours later when I connect to it, no need to log in, it seems connected, but no internet.
The issue was gone for about 3 weeks, but happened again this week.

I’m every disappointed at Rogers and consider it’s a such big, well known company, having this issue for years and still can’t fix it properly.

[garyfigueira]

Hi, just wondering if the new firmware referenced in June has been provided yet?

Thanks,

[RogersZia]

Hello @garyfigueira and welcome to the Community!

You can view all pertinent information about available firmware in this post. 

Hope this helps :).

RogersZia

[ezaritov]

I want to ask again and make it very simple: "guest wifi" function simply does NOT work now for CODA 4582 on 2.0.10.36T6 firmware. Workarounds are not really acceptable - "guests" are not able to dance around with multiple steps.  

Si, is it going to be fixed in the latest release 7.1.1.30? 

[ak1973]

Is the firmware update available and how to update the firmware on my router/modem?

[Loungelife]

If there is a way to secure the guest network, then I haven't found it as of 14 NOV 20. Any device within range can connect to the guest network without having to enter a password although the guest network was set up with a password.

Rogers - what explanation do you have for not remedying this serious risk to your customers' security more than 18 months after you were made aware of it?

[RogersTony]

Hello, @Loungelife

Welcome to the Rogers Community Forums!

We appreciate you posting your concerns to the community. I know how important it is to have a secure WiFi network.

We recommend that you do not use the guest network functionality as many have reported it does not work and when it does it does not appear to work properly. If you are adamant that would like to use it please attempt a factory reset of the modem and try setting it up again.

If that does not work, you can attempt to swap out the modem but even this is not a guarantee that this functionality will work as intended.

I know this may not be the answer you were hoping to hear. 😞

RogersTony