CGNM-3552 login issues

[rookie8155]

I had to replace my previous Hitron modem and Rogers store gave me this modem 3553. I have noticed that it starts rejecting login to admin pager  4 or 5 days after reboot. It still works fine but I cannot login to admin page anymore. It stops loading the signon page.

Anyone else having same issue? 

Secondly, 5G range is very poor.

***Edited Labels***

[RogersCilio]

Hey @rookie8155,

I've come across customers experiencing similar issues, but never the short time span you are. From my experience it sometimes locks up and is in need of a power cycle after a few weeks, but never a few days.

Can you verify which firmware your modem is currently running on? It may be in need of an update.

If anyone else in the Community is reporting a similar issue, please feel free to chime in.

Look forward to your response.

RogersCilio

[rookie8155]

Thanks for your reply. Hardware version is 1A.
Software version is: 4.5.8.19

[Gdkitty]

How  long ago did you get the modem?

It should by 72 hours after install, upgrade to the .21 (or is it .22?) firmware.

As well, there is a BETA firmware (check out the thread on these forms re: it) which may fix this and other issues.

[rookie8155]

I think I got this modem in late August. I have sent PM to the moderator to include me for the beta formware updates. So hopefully, I should get formware update very soon. 5G range is pathatic. My modem/router is on the ground floor but at the back of the home and I don't get signal in the front room on the second floor.

[rookie8155]

Today, I checked again and noticed that my modem/router got locked on 4th day after reboot.