12-06-2016
09:14 PM
- last edited on
12-06-2016
10:16 PM
by
RogersCilio
I had to replace my previous Hitron modem and Rogers store gave me this modem 3553. I have noticed that it starts rejecting login to admin pager 4 or 5 days after reboot. It still works fine but I cannot login to admin page anymore. It stops loading the signon page.
Anyone else having same issue?
Secondly, 5G range is very poor.
***Edited Labels***
12-06-2016 10:14 PM
Hey @rookie8155,
I've come across customers experiencing similar issues, but never the short time span you are. From my experience it sometimes locks up and is in need of a power cycle after a few weeks, but never a few days.
Can you verify which firmware your modem is currently running on? It may be in need of an update.
If anyone else in the Community is reporting a similar issue, please feel free to chime in.
Look forward to your response.
RogersCilio
12-07-2016 06:29 AM
12-07-2016 08:24 AM
12-07-2016 08:49 AM
I think I got this modem in late August. I have sent PM to the moderator to include me for the beta formware updates. So hopefully, I should get formware update very soon. 5G range is pathatic. My modem/router is on the ground floor but at the back of the home and I don't get signal in the front room on the second floor.
12-09-2016 09:47 PM
Today, I checked again and noticed that my modem/router got locked on 4th day after reboot.