*** CGN3ACSMR - League of Legends – latency: firmware release pending

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I've Been Here Awhile
Posts: 3

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

I just received the update on Sunday night (after requesting it on Sunday afternoon -- thanks for the speedy push!) to a CGN3 in bridge mode.  It completely resolved all issues I was having with P4 Party Chat.  Before the update, I or my housemate would lose the ability to speak to one or more members of the chat every 10 or so minutes.  After the update, no problems.

 

So, this is more than just a LoL fix; there are additional fixes that benefit other apps as well.

I've Been Here Awhile
Posts: 2

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

I had an issue connecting to League of Legends and this firmware update solved my problems! Hope it works for everyone else.

I'm Here A Lot
Posts: 6

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

Hi All

 

I just upgraded from the old Rogers 30 plan with the SMC modem to the new Rogers Ignite 250 with the Hitron CGN3ACSMR modem.

 

My issue is that I am running an onD Pro Adroid Box which has a 10/100 Ethernet card and I am getting download speeds of only 30 - 32 Mbps with the new Hitron modem whereas before i was getting 40 - 45Mbps with the old SMC modem on the 30 Mbps service plan.  What is up with that?

 

My computer is getting 325 Mbps download speeds but not my onD Pro Adroid TV Box.  You can find specs for the box at http://www.stream-team.ca

 

I was reading an older post about issues with the firmware and 10/100 ethernet cards, has that been resolved?

 

I called Rogers and told them about this throttling and how my old modem ( as about 4 hours ago when i swapped it out) was getting faster speeds and now i increased my internet plan by 100% and the speed goes down?

 

She is saying it has to be an issue with the android device and it's capabilities, but how do you explain that for the last 4 months, up to 4 hours ago it worked faster than it does now with the new modem?

 

Rogers tech support was no help.  I am hoping that someone on here has an answer.

Resident Expert
Resident Expert
Posts: 6,285

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

Hi, sorry I missed your post earlier,

 

First thing I wll do is have you read the first post in this thread:

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/253...

Then, to request the firmware update, follow this link @CommunityHelps to get to the CommunityHelps page when you are signed into the forum.  On the right hand side of the page is a link titled "Send this user a private message".  Use that link to get to the next message composition page, fill in the title, your modem MAC address and Cable Account Reference Number in the text area and hit send.  If the staff are not too busy, you might see the firmware pushed out either late this evening or overnight during the scheduled maintenance periods.  If not, it should be pushed out no later than tomorrow night.

The new firmware is now in deployment across the network and is scheduled to be completed by the end of the week.

The @CommunityHelps team will be taking requests until 11:59pm July 8th, 2015.  I'd like to see if the speeds that you see on the Android device pick up after the update is loaded.

 

The 10/100mb/s ethernet port issue was resolved on the CGN3 but I really don't know if it was, or still is a problem for the CGN3ACSMR.  That might take a little digging to see if it was reported anywhere on the forum.



I'm Here A Lot
Posts: 6

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

PM was sent.


Appreciate you looking out.

 

Hopefully it fixes the issue.

I'm Here A Lot
Posts: 6

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

Hello

 

I got the firmware patch and i'm now on software version 4.5.8.16 which i'm assuming is the most up to date patch.

 

The speed issue with the 10/100 android TV box is not fixed.  Still throttling at 30 Mbps eventhough i have Ignite 250 Mbps service.

 

I was expecting to see at least 70 - 80 Mbps.

 

I was getting speeds as high as 45 with my old rogers 30 plan with old SMC modem.

 

Any ideas what's going on with the new Hitron CGN3ACSMR?

 

Again, i am hardwired through ethernet to my Android onD Pro box (not through Wifi).

 

My computer is getting speeds of 325 Mbps, just the android box with 10/100 is the problem.

 

 

Here are my stats in case it helps.

 

 

Downstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)

1 651000000 256QAM  -1.000 10 38.983
2 591000000 256QAM  0.100 1 40.366
3 597000000 256QAM  0.000 2 40.366
4 603000000 256QAM  0.000 3 40.946
5 609000000 256QAM  0.100 4 40.366
6 615000000 256QAM  -0.400 5 40.946
7 621000000 256QAM  -0.400 6 40.366
8 633000000 256QAM  -0.100 7 38.983
9 639000000 256QAM  0.000 8 40.946
10 645000000 256QAM  -1.000 9 38.605
11 657000000 256QAM  -1.300 11 38.983
12 663000000 256QAM  -1.500 12 38.605
13 669000000 256QAM  -1.600 13 38.605
14 675000000 256QAM  -1.600 14 38.983
15 681000000 256QAM  -1.100 15 38.983
16 687000000 256QAM  -1.300 16 38.983
17 693000000 256QAM  -1.600 17 38.983
18 699000000 256QAM  -1.500 18 40.366
19 705000000 256QAM  -2.100 19 38.983
20 711000000 256QAM  -1.800 20 38.983

 


Upstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth

1 30596000 ATDMA - 64QAM 40.500 2 6400000
2 23700000 ATDMA - 64QAM 40.500 3 6400000
3 38596000 ATDMA - 64QAM 42.000 1 3200000

Resident Expert
Resident Expert
Posts: 6,285

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

Your signal levels on both downstream and upstream are good, as are the signal to noise ratios on the downstream.  The fact that your getting 325 Mb/s down on a speedtest is indicating that the signal levels are not a problem.  What are the upstream speedtest numbers like?  Can you have a look at the back of the modem and check to see what colour the connected port LED is.  Amber denotes a 1 Gb/s connection with the follow-on device, green denotes a 10/100 connection. When you run a speedtest with the android box, what server are you using for the speedtest?



I'm Here A Lot
Posts: 6

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

My upload on computer is 20Mbps and about 11Mbps on Android Tv.

 

Computer plugged into the modem comes up amber.


Android plugged into the modem comes up green.

 

Is there a fix for this?  Or do I have to buy a gigabit switch and run it through there first before it goes to the Android box.  Will that fix things?  Not sure why there is no fix on the modem for this.

Resident Expert
Resident Expert
Posts: 6,285

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

This is an interesting question.  This was a problem with the CGN3 prior to its current 4.2.4.5 firmware but I don't know if that problem carried on to the CGN3ACSMR.  The temporary work around was to use a gigabit switch between the modem and the device.  That's not terribly expensive to do.  If you happened to have an older router around that your aren't using, and that has gigabit ports, you could use that.  If the switch or port solves the situation, you will have found a firmware bug.  I would have thought that there would be more incidents posted in the forum if that was the case.  Is there any requirement for port forwarding for the Android box?



I'm Here A Lot
Posts: 6

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

None that I am aware of for port forwarding.

 

I have my Hitron running to a patch panel and up to my router which is the Asus AC2400 AC87R in my office.  Thankfully i ran a backup jack, so i will run it out from my router into the backup jack and cross loop it at the patch panel so that tha Android runs off my router and I will see what happens. 

 

I will update with my speeds shortly after I do that.