CGN3 status led is off!

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I've Been Around
Posts: 1

CGN3 status led is off!

CGN3 status led is off, US led is flashing and other leds are working well, is my CGN3 broken?
Posts: 1,463

Re: CGN3 status led is off!

Hello, @WilsonH.


Welcome to the Rogers Community Forums! Smiley Happy


Thank you for posting your query in the Community. In order for the Internet to work the top four lights on the modem must be lit and solid. If the Us, Ds or the @ lights are flashing it usually means the modem is offline. It could be a single fault or multiple modems issue if there is a service interruption in the area. 


By "status led" do you mean the fourth light? If the top three lights are On & solid and the fourth light is off, then it's a provisioning issue. I don't think your modem is broke, we can check it out for you. Please send us a private message at @CommunityHelps if you have not reached out to tech support yet. You can find details about our private messaging in this blog.