CGN3 Hitron Ethernet Problems

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I've Been Around
Posts: 1

Re: CGN3 Hitron Ethernet Problems

I did the dlink dap 1320 setting exactly like what u posted here. And the light was solid green, but can not access internet over extended link. From hitron cgn3 side, I saw the extender has connected over wireless, but client cant even ping the modem.

Waz the problem?

I've Been Around
Posts: 1

Re: CGN3 Hitron Ethernet Problems

I have the same problem with VPN (I connect to some but not all folders/servers) and I beleive it is the modem.  If I take my laptop to my parents house who are Bell I have full connectivity, if I tether via my mobile device full connectivity.  Outlook does not connect when just using my router CGN3-ACR.  Spoke with Rogers and they said they do not support VPN?????

Resident Expert
Resident Expert
Posts: 13,946

Re: CGN3 Hitron Ethernet Problems

Best to post this question in the Modem Firmware trial thread, as well then posting your modem and the firmware version your on.

I beleive some have been experiencing this, but select VPN (some work, some dont)

 



I Plan to Stick Around
Posts: 27

Re: CGN3 Hitron Ethernet Problems

Problem solved by replacing cable modem with updated firmware. 

Regards
I've Been Around
Posts: 1

Re: CGN3 Hitron Ethernet Problems

My ethernet port not working since end of July, called Rogers twice they just mention it's a known issues and asked me to swap my Modem. After exchanging it twice still not working, anyone experienced similar issues recently?

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Posts: 1,077

Re: CGN3 Hitron Ethernet Problems


@PHUI1997 wrote:

My ethernet port not working since end of July, called Rogers twice they just mention it's a known issues and asked me to swap my Modem. After exchanging it twice still not working, anyone experienced similar issues recently?


What plan are you on? If you are on a newer unlimited plan (100u, 150u or higher) you can swap to the CODA 4582 Modem. 



I've Been Here Awhile
Posts: 3

Re: CGN3 Hitron Ethernet Problems

Too many devices with Hitron CGN3?

 

I am experiencing problems with my Hitron CGN3 cable modem.

 

Our household has many devices, from phones, tablets, laptops, printers, gaming systems, Sonos speakers, etc.

 

The Problem:

 

When we get many devices on our LAN (WiFi or wired), one of three things happen:

 

1. Devices "take turns" losing internet access. Often it's as obvious as turning on the Nintendo will make the xbox drop it's internet connection.

2. Or the CGN3 DHCP will fail to provide an IP address to a newly connecting device,

3. Or the CGN3 router will completely disappear from my network. All internet access will be lost, I cannot ping 192.168.0.1, etc. Only a reboot will resolve this.

 

My router's DHCP space is large enough.. it goes from 192.168.0.10 to 192.168.0.200.

 

I don't have a precise number, but the "safe" number of devices is somewhere around 12 to 15. When friends and family come over, then the problem really shows because their extra devices are added to the network (phones, ipods, etc.). I often need to take unneeded devices off the network so others can get on.

 

When the number of devices is low, I don't have any internet problems at all. I can run for weeks without issues or rebooting my modem.

 

I have seen this problem when all devices are sharing the same subnet 192.168.0.x

 

I have also tried segregating devices into separate subnets using access points (dlink and netgear), but the problem still happens.

 

I have not tried putting the modem in bridge-only mode to use my own routers as the gateway.

 

Is this a known issue with the CGN3 modems?

Is there a "max device" limit?

Is there a problem with my modem?

Is there a solution?

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Resident Expert
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Posts: 1,077

Re: CGN3 Hitron Ethernet Problems


@mwhouser wrote:

Too many devices with Hitron CGN3?

 

I am experiencing problems with my Hitron CGN3 cable modem.

 

Our household has many devices, from phones, tablets, laptops, printers, gaming systems, Sonos speakers, etc.

 

The Problem:

 

When we get many devices on our LAN (WiFi or wired), one of three things happen:

 

1. Devices "take turns" losing internet access. Often it's as obvious as turning on the Nintendo will make the xbox drop it's internet connection.

2. Or the CGN3 DHCP will fail to provide an IP address to a newly connecting device,

3. Or the CGN3 router will completely disappear from my network. All internet access will be lost, I cannot ping 192.168.0.1, etc. Only a reboot will resolve this.

 

My router's DHCP space is large enough.. it goes from 192.168.0.10 to 192.168.0.200.

 

I don't have a precise number, but the "safe" number of devices is somewhere around 12 to 15. When friends and family come over, then the problem really shows because their extra devices are added to the network (phones, ipods, etc.). I often need to take unneeded devices off the network so others can get on.

 

When the number of devices is low, I don't have any internet problems at all. I can run for weeks without issues or rebooting my modem.

 

I have seen this problem when all devices are sharing the same subnet 192.168.0.x

 

I have also tried segregating devices into separate subnets using access points (dlink and netgear), but the problem still happens.

 

I have not tried putting the modem in bridge-only mode to use my own routers as the gateway.

 

Is this a known issue with the CGN3 modems?

Is there a "max device" limit?

Is there a problem with my modem?

Is there a solution?


I think with 20 devices connected there could be issues, the CGN 3 isn't known for stellar WiFi performance. If you're on an unlimited plan (100u or higher) you could try swapping to the Hitron CODA modem. It uses a different WiFi chipset, and supports Wave 2 AC devices, this could help with having lots of devices. If you cannot swap modems then I would suggest using a third party router and putting your current modem into bridge mode. 

 

Two very good Routers that I have personally used are the Asus 1900P or TP Link C3150