CAN I USE MY OWN MODEM?

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Resident Expert
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Posts: 14,233

Re: CAN I USE MY OWN MODEM?

As datalink said.. if you having those issues, its likely something else causing it, and not the modem itself.

There are many of us on here using the 100-250 plans, with that modem, and not having any issues at all getting those speeds.

 

If its a signal (local or further out), node issue in the area, etc, you could have the same issues, regardless of which modem your using.



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I Plan to Stick Around
Posts: 16

Re: CAN I USE MY OWN MODEM?

Replace Hitron with Stand-alone DOCSIS 3.1?

 

Is there an option to get a stand-alone DOCSIS 3.1 modem vs using the Hitron in bridge mode?   Have nothing but issues with the modem, and wanted to see if swapping it with something like a Motorola MB-8600 or if Rogers has a dedicated 3.1 modem would help.

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I'm a Senior Advisor
Posts: 985

Re: CAN I USE MY OWN MODEM?


@PVC wrote:

Replace Hitron with Stand-alone DOCSIS 3.1?

 

Is there an option to get a stand-alone DOCSIS 3.1 modem vs using the Hitron in bridge mode?   Have nothing but issues with the modem, and wanted to see if swapping it with something like a Motorola MB-8600 or if Rogers has a dedicated 3.1 modem would help.


There are no Rogers-offered alternatives to the Hitron gateways.

I have not heard of anyone who has successfully lobbied Rogers to let them use their own modems.

Its their way, or the highway.

 

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I Plan to Stick Around
Posts: 10

Re: CAN I USE MY OWN MODEM?

I was wondering if Rogers would provision a compatible modem? If so, how is it done?

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Posts: 6,872

Re: CAN I USE MY OWN MODEM?

Not a Rogers staffer, but, I believe the answer to that one will be no.  At one point in time, about four years ago, you could buy a Hitron CGN3 modem which is an Intel Puma 6 modem and run that modem on the network.  I suspect that there are customers who are still using that modem.  That program has long ended and Rogers now includes the modems in the internet pricing plans.  I don't know if its possible these days to acquire one of these CGN3 modems and have it provisioned for service on the network.  If so, thats probably the only way that you would be allowed to run a privately owned modem on the network.  Fwiw, these are the same modems that TPIAs are allowed to use.  My guess is that Rogers has probably sold off a good number of these to the TPIAs. 

 

These days, Rogers is using 32 channel DOCSIS 3.1 modems for their new modems which include Arris XB6 and Hitron CODA-4582 modems which are Intel Puma 7 chipsets , and the Technicolor CGM-4140s, which are Broadcom BCM-3390 chipset modems.  My guess is that Rogers is probably withdrawing the slightly older DOCSIS 3.0 24 channel modems, which is what the Hitron CGN3xxx modems are, Hitron built, Intel designed Puma 6 24 channel modems.

 

So, its possible that Rogers now has a policy in place where the only modems allowed for Rogers customers are DOCSIS 3.1 modems, which are supplied and approved by Rogers.  Even if you had one of the older CGN3 modems on hand, its possible that you couldn't get it provisioned for network use as a Rogers customer, if you were trying to do this for the first time.  Existing (CGN3) customers would be grandfathered in, allowing them to continue to use those modems for some period of time, don't know that that might be.  



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I've Been Around
Posts: 1

Re: CAN I USE MY OWN MODEM?

Buying my existing rental modem?

Can I buy out my Rogers Rocket modem outright from Rogers? If yes how much? Thanks

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I'm an Enthusiast
Posts: 940

Re: CAN I USE MY OWN MODEM?

Technicolor TC4400

 

Can I use this modem with Rogers ?

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Resident Expert
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Posts: 3,489

Re: CAN I USE MY OWN MODEM?

@lethalsniper : It looks like your post was moved to this existing thread on the topic. The short answer is no.  You may bridge the Rogers modem to use your own router if you like.  The monthly prices listed for various internet (or bundled) packages include the appropriate modem/router.

 

As mentioned previously in this thread, many years ago Rogers allowed people to purchase/install simple modems. This is no longer possible, partly because Rogers wouldn't want to troubleshoot your modem and there could be "finger pointing" as to what the problem is. Rogers could point at your device as being the problem, whereas the way it works now, there is no finger pointing and the CSRs are trained to handle the various Rogers devices. 



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Re: CAN I USE MY OWN MODEM?

As @57 points out, the short answer is no, but, the one exception is probably the original CGN3 modems that could be purchased about 4 (?) years ago. So, for those owners who are running that modem, they would be grandfathered in. Anyone else attempting to register and run that modem on the network these days might not be able to at this point in time.



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Re: CAN I USE MY OWN MODEM?

Agreed, if you're grandfathered, then you're fine, however, if you upgrade internet packages, you will need to use a Rogers modem.  I went through this about a year or two ago and could not keep my modem.  If you're on an older (slow) internet package it may even be worthwhile switching. Many people have found that they can now get a better speed for a lower price.  It's useful to check every year or two...