Since this is used as a backup and not a primary connection, I personally wouldn't spend more time on it. If you wish to persue it further, have you used the community helps link in post 2 or called Rogers again?
Understood. Please follow this link and reach out to our business specialists for further support:
No point in contacting the Business "specialists" since they were unable to help or even acknowledge the problem really in the two times I called them...
Sounds like nobody wants to take the bull by the horn so to speak. I'm not gonna waste my time on the phone again.
Lock the thread, or delete it... I'm done with this.