Brutal latency/ping Recently

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I Plan to Stick Around
Posts: 358

Re: Brutal latency/ping Recently

Had this problem about year ago...
Countless call to support and name gets and office of the president
Took 3 months and finally got fixed.
Problem is that if ignite works it’s great... if doesn’t, you have to spend half of your day talking to support or complaining...

Hope it gets resolve for all soon!
I've Been Around
Posts: 1

Re: Brutal latency/ping Recently

I am having a hard time, last couple months have made any sort of online gaming unplayable. After a stressful day all I want to do is just play some games, receive the services that I PAY for. Is that too much so ask Rogers? Rogers ignite 1gb with black modem... Reps won't do anything, calling won't do anything... Why should I pay I bill?
I'm Here A Lot
Posts: 6

Re: Brutal latency/ping Recently

I am a Rogers customer since 2004 and I must say that I have opened so many tickets ( a year worth) , talked to so many supervisors and senior technicians including Office of the CTO until I was told to switch to ignite to fix my Gigabit Speed Internet  high latency and cable noise that started March 2020 , where I used to get between 1500 to 3000 ms  ping replies when simply pinging while being wired directly connected to the modem and not through WI-FI


I m in a Brampton area where Rogers rules .. No Bell No fiber otherwise believe me I would have switched in a heartbeat. 


Now after not having the issues I mentioned since the switch to Ignite 4 months or so ago.

Guess what!. Its back now with vengeance for the past 3 days


High Pings as high as 3 sec


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This simply drops on you all day to ruin your life or what ever your doing on the internet which is all I do since I work from home or if I am 


- Gaming  ( Can't Play COD Warzone since there is so much lag or even disconnecting) 

- Streaming ( Continuously dropping frames )

- Zoom Meetings ( Cutting off when talking or even disconnecting )


I m simply out of options other than maybe getting Star-link Internet when I have the chance and simply dump this awful service or buy a house and move to an area where Bell have Fiber implementation cause guess what Rogers is still living in the 18th century where they dont offer fiber yet and on top of that  if some neighbor turns on their vacuum or blender creates an interference that causes cable noise bleeding into the street junction/hub that ruin everyone's internet experience in the neighbored.


Just disappointing that Rogers comes down to this level of service where they are going backwards and I end up paying a high premium for low quality service.

I'm Here A Lot
Posts: 6

Re: Brutal latency/ping Recently

a Traceroute example from today where i caught the latency . the issue i m seeing that latency this can show anywhere after hop 4 which is the wan gateway


Tracing route to []
over a maximum of 64 hops:

1 1 ms 6 ms 6 ms
2 13 ms <1 ms <1 ms
3 1 ms <1 ms <1 ms
4 10 ms 12 ms 16 ms
5 2465 ms 18 ms 30 ms   <- High latency 
6 12 ms 12 ms 10 ms
7 20 ms 19 ms 16 ms
8 * * * Request timed out.
9 11 ms 12 ms 13 ms
10 14 ms 11 ms 17 ms
11 12 ms 20 ms 10 ms []


another example 


1 1 ms 6 ms 6 ms
2 <1 ms <1 ms <1 ms
3 1 ms <1 ms <1 ms
4 17 ms 10 ms 9 ms
5 8 ms 10 ms 6 ms
6 14 ms 13 ms 10 ms
7 11 ms 10 ms 9 ms
9 10 ms 12 ms 9 ms
10 10 ms 12 ms 11 ms
11 1335 ms 21 ms 7 ms []   <- High latency

I'm Here A Lot
Posts: 6

Re: Brutal latency/ping Recently

going through the thread I see no response from Rogers as they simply don't care as long as your paying their fees

and not taking actions which isn't a lot since you might be just like me stuck with Rogers as a provider in your area.


i have already put a down payment for Starlink and once i get my turn and install it and compare the service i ll be giving the ignite modem back to rogers, canceling my services and get my self an IP TV and call it a day


Where is the official response from Rogers on this thread since a lot of us customers don't have a good internet service. 


i also opened a compliant ticket with CCTS which i would advise everyone on this thread to do if your having similar issues in your area

I'm Here A Lot
Posts: 6

Re: Brutal latency/ping Recently


ping plotter   2540 ms beautiful 



I Plan to Stick Around
Posts: 20

Re: Brutal latency/ping Recently

Just give up.  You are on a shared cable internet with the rest of your neighborhood.  With most people now WFH cable internet has gone down the drain.  Hence why almost everyone since March 2020 are experiencing higher latency than normal.  Especially older neighborhoods with old wiring. 


Rogers are trying their best to alleviate nodes by segmenting them but it can/will take years.  If you are experiencing high latency and your signal levels are good, then don't waste your time trying to troubleshoot as it is 99% out of your control. 


Don't even try waiting for Rogers Fiber if your neighborhood isn't brand new as it'll probably be 2024 before they start digging up older neighborhoods. 


Cable will never be good for latency sensitive applications (gaming, voip etc) and that is a fact.  Take my advice and stop wasting your time/money buying new equipment and configuring your network as it is out of your control.  Your best bet is Bell DSL or if you can move to somewhere with Bell Fiber.  

I'm Here A Lot
Posts: 6

Re: Brutal latency/ping Recently

I agree. It was however stable until they did some maintenance about a week ago, thats when it started again.

Don't have bell in my area so thats not an option either.

For now i should downsize the service since there is no point paying high premium for a ignite 1Gigabit

What is frustrating is that I spoke with a supervisor last night and he goes i did a test and I dont see any issues . LOL are you kidding me!!!

I have a tech coming tomorrow morning so will see what he says.
I'm Here A Lot
Posts: 6

Re: Brutal latency/ping Recently

so the technician tested everything including changing the ignite modem with no help. now its been deferred to the maintenance crew since its a problem at the back end and i can clearly see that in the attached screen shot where you can clearly see Jitter above 35 ms indicating data congestion / data transmission delay starting on the WAN gateway (Hop 4) and then on Rogers backend (Hop 5,6 & 7 ) until it leaves Rogers infrastructure at hop 7 which is what is causing the 2000+ latency .