@Protoss42 can you delete everything on hop #1 to the right of 2607:
Hop #1 on an IPV6 trace provides the exact IPV6 address of the modem which shouldn't be posted in an open forum.
Your results actually aren't that bad. You have one hop that times out but 7 or 8 milli-seconds to google.ca isn't a bad result. The other intermediate hops aren't too bad either. Hop #3 has a couple of higher ping times but it also returns a 13 ms time as well, so, not terrible.
I can attest to the speed discrepancy. I am typically getting 1/5 of what I am paying for (80-120mbps on a 500mbps connection)
I finally fixed it, I switched to Bell. For anyone who has that option, do it, but for those that don't, . that sucks for you.
Ha and on the phone call to cancel the rogers guys was trying to tell me its not rogers fault, its probably the wires in my house. And he also said thats how Rogers internet is supposed to work, its supposed to cut out every minute at night time, because thats what congestion is. Real geniuses you have working for you Rogers. How about you train your daft employees to not give out speculation as help, they obviously know nothing. He was actually arguing with me and trying to tell me how I was wrong, the guy knew absolutely nothing.
I made the tough decision to try out Bell at my new place. We're moving in a few days to a brand new construction area which offerd a ridiculous 99$ deal FTTH 1.5Gbps down/940mbps up with their Better TV and home phone (why???). Anyways... It was a no brainer. As much as I hate Bell, I really hate Rogers' response to these on going issues.
Also FTTH should be a lot better. As a live streamer, I need something consistent. Let's hope I don't regret this decision. I was with Rogers for the past 15 years.
Good luck guys.
Experiencing high latency and slower than usual speeds. It's fun to be a Rogers customer.
Gaming is out of question so let's not even go there. Where it really gets to me is how it affects my work from home. It is extremely irritating.
Customer support now tells you engineers are going to monitor your issue. No matter how much data you provide to the tech support they fail to acknowledge that their network is performing poorly to say the least.
It's really frustrating and BELL might just be the answer for us all. Rogers is clearly not being transparent with us all and leaving us in the dark.
I had a few days of sparse issues (not 100% clear). It's back with a vengeance today with latency spikes multiple times a minute now for the last few hours. Completely unusable internet. This company is garbage.