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Brutal latency/ping Recently

t27c
I plan to stick around

I am wired, with the gigabit package and all of the sudden have gotten constant ping spikes for over the last few days. I haven't been able to play any games online because the crazy ping spikes and latency make it completely unplayable. My speeds are what they are expected to be, no issues there. I have tried hard wiring straight into the modem but alas, the issue still persists. I have tried switching cables, power cycling my devices, factory resetting my devices. The issue still persists. I have called and contacted Rogers multiple times and they say everything seems fine on their end. But still, the issue persists and is steady. resulting in me not able to use any of my gaming devices due to the brutal and constant ping spikes. It's frustrating paying over $100 a month for internet I cant use for the things I want it for. Any help or suggestions are welcomed and appreciated. Thank you

 

*** Edited Labels ***

956 REPLIES 956

Re: Brutal latency/ping Recently

lethalsniper
I'm an enthusiast
I really don’t care about other features just care about better latency/ ping times and from what hear its better then the coda

Re: Brutal latency/ping Recently


@lethalsniper wrote:
I really don’t care about other features just care about better latency/ ping times and from what hear its better then the coda

I don't have any major issues with the XB6-T these days but I think that this has more to do with my line conditions and loads on my local node than anything else.  Check out results from ping tests that I posted in another thread.  All were with the same XB6.  (The horrible stats were from months ago.)  I'm still getting variance in performance day to day, and this is partially due to the higher temperatures causing a higher rate of uncorrectable codeword errors; i.e. packet loss.  Latency and jitter will also vary with the time of day, depending on network loads.

 

One benefit with the XB6 is that "Gateway > Connection > Rogers Network" displays stats for Unerrored, Correctable and Uncorrectable Codewords.  If you have problems with your connection, you will be able to see more information about your signals and error stats than what you can now with the Hitron CODA.

Re: Brutal latency/ping Recently

@lethalsniper what router are you using at the moment and can you confirm that you're on a gigabit plan?

Re: Brutal latency/ping Recently

I’m not on the GB package I use to but dropped it down to the 300/20 . I’m not using a router just using the the coda as the router

Re: Brutal latency/ping Recently

Weren't you using a router previously?  Thinking aloud here, if you have a router on hand, have a look at the openwrt site to determine if they have a firmware build available for your router.  If so, load openwrt and set it to use SQM Cake for que discipline, specifically Best Effort, which treats all data types fairly.  Set for Best Effort, Cake is concerned solely with que management, ignoring the data type classification. 

 

Cake is the latest iteration of que management and it should allow router uses to run 300 Mb/s.  

 

Fwiw, any gamer should be reading que management info to determine if it might be of some assistance.  Here's the openwrt site:

 

https://openwrt.org/

 

Here's the page for the Smart Que Management:

 

https://openwrt.org/docs/guide-user/network/traffic-shaping/sqm-details

 

Fwiw, a Cake implementation was developed for Merlin's Asuswrt and that has come along rather quickly over the last couple of weeks.  As Cake is math intensive, its resulting in lower max speeds, which are in the order of 300 Mb/s, so, if you have a router on hand, perhaps this might be worth considering.  Users have commented on the lower latency running Cake, no doubt due to Cakes management of both incoming and outgoing data.  

 

Aren't you looking at moving?  I though I had read that in a previous post?  

Re: Brutal latency/ping Recently

Yea thanks but no I don’t have a separate router .. Rogers technicall support actually recommend me to go on the rocket modem saying it’s better then the coda in my area which I find odd and from I know the rocket modem is poor when it comes to latency if I’m correct

Re: Brutal latency/ping Recently

If I remember correctly, you're running the CODA-4582 which is an Intel Puma 7 modem.  If you run single protocol tests with both Intel Puma 7 and Broadcom BCM-3390 modems, you would be very hard pressed to determine which modem was which by looking at the test plots.  They are very close in terms of their individual protocol performance.  If you run a multi-protocol test, there are differences between the two modems, but, those differences might be easily explainable by looking the que discipline that each modem uses.  There are different que disciplines that are available within Linux, so, it would be interesting to know what Intel and Broadcom use for their modem que disciplines. 

Re: Brutal latency/ping Recently

Okay thanks. Yea I’m on the white coda modem ... any idea why they would recommend me to switch back to the rocket modem ? It’s a puma 6 are they better then the coda when it comes down to gaming which one will give me the best ping times / Or latency? Have they improved the rocket modem firmwares

Re: Brutal latency/ping Recently

Nope, no idea.  Personal opinion, I'd stick with the Puma 7 CODA-4582.  No company, from Intel to the various manufacturers, to the ISPs have proven that the updates that Intel produced have finally put the Puma 6 latency and DOS issues to bed.  I've never seen any test plots from any company or individual that would finally prove that all the past issues are resolved.  So, despite the updates that have been rolled out, I can't honestly recommend a Puma 6 modem to anyone at this point.  There might not be any thing wrong at this point in time, but, the general public is in the dark, as usual.  As usual, its up to the end users to test the modems themselves to make that determination.  The end users shouldn't have to do that. 

Re: Brutal latency/ping Recently


@lethalsniper wrote:
Okay thanks. Yea I’m on the white coda modem ... any idea why they would recommend me to switch back to the rocket modem ? It’s a puma 6 are they better then the coda when it comes down to gaming which one will give me the best ping times / Or latency? Have they improved the rocket modem firmwares

I have no idea why anyone would recommend any modem/gateway with a Puma 6 chipset.  Yes, Intel has made some progress to address the chipset's inherent design flaws through firmware updates but it is still basically like putting lipstick on a pig.

Re: Brutal latency/ping Recently

-G-
Resident Expert
Resident Expert

@Datalink wrote:

I've never seen any test plots from any company or individual that would finally prove that all the past issues are resolved.  So, despite the updates that have been rolled out, I can't honestly recommend a Puma 6 modem to anyone at this point.  There might not be any thing wrong at this point in time, but, the general public is in the dark, as usual.  As usual, its up to the end users to test the modems themselves to make that determination.  The end users shouldn't have to do that. 


I think that the Puma 6 fixes have reached a point where the "average user" will not notice any issues.  However, if I was a gamer, I would still avoid it and stick with a newer, faster modem/gateway based on a newer, better chipset.

Re: Brutal latency/ping Recently

@Datalink
Hi, so I reply you a weeks ago but I used the quick reply which didn’t work well as normal reply function i guess.

Do you see it now? It’s 795 of 811 message, around page 80 or 71.

Thanks and wait for reply.

Re: Brutal latency/ping Recently

zRa
I plan to stick around

Hi,

 

My internet recently has been starting to have insane ping spikes that makes playing videos online virtually impossible. I can't play a single game of league without lagging out and i've literally tried everything. I've had a technician come out, maintenance department came out, and still no resolve.


I have a hardwired connection to my Hitron C3GN modem on Rogers Gigabit Package. My ping constantly stays 120 or above and its brutal playing any game. I have a Cat6 ethernet cord connected directly to my PC.

 

see snippit of Docsis Wan below

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 651000000 QAM256 4.199 16 40.366
2 849000000 QAM256 1.700 2 38.983
3 855000000 QAM256 2.299 3 38.983
4 861000000 QAM256 3.400 4 40.366
5 579000000 QAM256 3.200 5 40.946
6 585000000 QAM256 3.200 6 40.366
7 591000000 QAM256 3.400 7 40.946
8 597000000 QAM256 2.900 8 40.366
9 603000000 QAM256 2.700 9 40.366
10 609000000 QAM256 2.900 10 40.366
11 615000000 QAM256 3.200 11 40.366
12 621000000 QAM256 3.400 12 40.366
13 633000000 QAM256 3.700 13 40.366
14 639000000 QAM256 3.900 14 40.366
15 645000000 QAM256 4.000 15 40.366
16 279000000 QAM256 3.299 1 40.946
17 657000000 QAM256 4.300 17 40.366
18 663000000 QAM256 4.400 18 40.946
19 669000000 QAM256 4.400 19 40.366
20 675000000 QAM256 4.599 20 40.946
21 681000000 QAM256 4.500 21 40.366
22 687000000 QAM256 4.199 22 40.946
23 693000000 QAM256 4.199 23 40.366
24 699000000 QAM256 4.500 24 40.946
25 705000000 QAM256 4.699 25 40.366
26 711000000 QAM256 4.500 26 40.366
27 717000000 QAM256 3.799 27 40.946
28 723000000 QAM256 3.299 28 40.366
29 825000000 QAM256 0.400 29 38.983
30 831000000 QAM256 0.400 30 38.983
31 837000000 QAM256 0.900 31 38.605
32 843000000 QAM256 1.500 32 38.983
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 4.800003
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38700000 64QAM 44.270 8 6400000
2 21100000 64QAM 42.010 5 3200000
3 32300000 64QAM 43.020 7 6400000
4 25900000 64QAM 42.270 6 6400000
5 0 QAM_NONE - --- 1600000
6 0 QAM_NONE - --- 1600000
7 0 QAM_NONE - --- 1600000
8 0 QAM_NONE - --- 1600000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K
1 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000

2K

Re: Brutal latency/ping Recently

Hello, @zRa.

 

Thank you for posting the Downstream, OFDM and Upstream signal levels; high pings can impede online gaming experience. 

 

The signal strength for OFDM and Upstream looks good, besides online gaming, have you noticed ping spikes in any other application?

 

Can you please follow the Internet Knowledge Base article Troubleshooting Latency (Wired Devices) and post the ping & traceroute results to google.com and your gaming server? The results can help us to isolate the issue. 

 

Regards,

RogersMoin

Re: Brutal latency/ping Recently

amd7674
I plan to stick around

Hi,


I'm in Ottawa (K2J) and for the last 2 months everyday I hear my kids complaining about internet connection when they are gaming online (fortnite and minecraft).   Both PCs are wired connected using Gb cables.   They get disconnected from their online gaming servers.   Regular browsing, downloading and watching netflix seems to be fine.    I'm using modem in the bridge mode connected with an Asus 1900p router running latest Merlin's fw.      I run some simple ping tests to check for packet loss, but I haven't seen anything.    I've tried rebooting CODA modem (7.1.1.32 fw) and my router without much luck.    My kids think they need to buy new PCs to fix this problem.     Can someone please check my current CODA stats and tell me if they look ok.   Also please let me know if I can conduct any tests to troubleshoot this problem.

 

rogers-01.jpgrogers-02.jpg

EDIT: adding some tests results.

 

ping -n 50 www.google.com

 

Ping statistics for 172.217.1.4:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 24ms, Average = 16ms

 

Tracing route to www.google.com [172.217.1.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 12 ms 11 ms 174.xxx.xxx.x
3 12 ms 12 ms 17 ms 24.156.158.213
4 11 ms 12 ms 18 ms 209.148.236.173
5 19 ms 34 ms 18 ms 69.63.248.74
6 29 ms 21 ms 18 ms 209.148.235.18
7 29 ms 22 ms 22 ms 72.14.209.126
8 27 ms 31 ms 21 ms 172.253.72.7
9 34 ms 20 ms 18 ms 216.239.35.235
10 20 ms 22 ms 16 ms iad23s25-in-f4.1e100.net [172.217.1.4]

Trace complete.

 

BTW: my house is 12 yrs old, could it be outside cable / connector issue?

 

Thank you in advance 🙂 

Re: Brutal latency/ping Recently

Hello and welcome @amd7674!

 

Thank you for providing us with these diagnostics.

 

After reviewing them, I would like to run some additional tests for you. Please PM us @CommunityHelps for further assistance.

 

If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

Re: Brutal latency/ping Recently

amd7674
I plan to stick around

Thank You @RogersCorey

I just PM-ed @CommunityHelps and You 🙂

Thank you for your help in advance.

 

Re: Brutal latency/ping Recently

Zealotki11er
I plan to stick around

My lag spikes are back. I had the issue at the beginning of Feb 2020. That lasted almost 2 months. Not for the last 2 weeks, I started to lag in games again. Last time the issue "fixed" itself because Rogers never fixed anything after all the visits and customer support. I really can't keep dealing with the internet like this. My Phone LTE is better to game. 

Re: Brutal latency/ping Recently

Hello,

 

I have been having constant ping spikes on my ignite gigabit connection for a while now (over 1000 ping on some occasions) and I average around 300-400mbps when running speed tests on ethernet.

I am running my Technicolor CGM4140COM in bridge mode connected to a pfsense router (dual core 4 thread i3 with 8GB RAM) and a tp-link gigabit switch.  I have tried connecting direct to the Rogers gateway with the same results.

 

I would really like to get this resolved as gaming is almost impossible when the connection is spiking and the download speeds are less than half of the rated speed.

 

Thank you!

Re: Brutal latency/ping Recently

IndexLock StatusFrequencySNRPower LevelModulation

Downstream
Channel Bonding Value
17
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
 
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
657 MHz
279 MHz
849 MHz
855 MHz
861 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
633 MHz
639 MHz
645 MHz
651 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
693 MHz
699 MHz
705 MHz
711 MHz
717 MHz
723 MHz
825 MHz
831 MHz
837 MHz
843 MHz
350 MHz
275600000
40.6 dB
42.7 dB
37.5 dB
37.8 dB
38.0 dB
41.8 dB
41.5 dB
40.9 dB
41.1 dB
41.5 dB
41.4 dB
41.1 dB
40.7 dB
40.9 dB
40.9 dB
41.0 dB
41.1 dB
40.1 dB
40.3 dB
39.5 dB
40.4 dB
40.8 dB
40.6 dB
40.0 dB
39.6 dB
39.1 dB
39.5 dB
39.5 dB
37.6 dB
38.1 dB
38.1 dB
37.8 dB
40.6 dB
NA
0.2 dBmV
6.5 dBmV
-3.2 dBmV
-2.9 dBmV
-2.6 dBmV
2.2 dBmV
1.4 dBmV
0.7 dBmV
0.6 dBmV
1.3 dBmV
1.1 dBmV
0.6 dBmV
0.1 dBmV
0.2 dBmV
0.7 dBmV
0.7 dBmV
0.9 dBmV
0.6 dBmV
0.2 dBmV
0.0 dBmV
0.0 dBmV
0.9 dBmV
0.5 dBmV
0.6 dBmV
-1.1 dBmV
-1.6 dBmV
-1.2 dBmV
0.9 dBmV
-3.4 dBmV
-2.7 dBmV
-2.6 dBmV
-3.0 dBmV
5.3 dBmV
NA
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM

Re: Brutal latency/ping Recently

-G-
Resident Expert
Resident Expert

@kpaddle wrote:

I have been having constant ping spikes on my ignite gigabit connection for a while now (over 1000 ping on some occasions) and I average around 300-400mbps when running speed tests on ethernet.

I am running my Technicolor CGM4140COM in bridge mode connected to a pfsense router (dual core 4 thread i3 with 8GB RAM) and a tp-link gigabit switch.  I have tried connecting direct to the Rogers gateway with the same results.


Welcome to the Community!

 

Your Downstream signal levels actually look pretty normal but they only tell part of the picture.  If the Rogers network is introducing latency, it could be happening in the "CMTS router"... and nothing out of the ordinary would show up on your downstream or upstream signal levels, error stats, or in the modem's Events log.  You would need to perform additional tests to localize where latency spikes and/or packet loss is occurring and those tests would also need to rule out anything on your side as the cause.

 

I don't use pfSense and I certainly don't mean to bash it in any way.  However, if you search the Internet for pfsense "ping spikes" , you will get a bunch of hits where other users are describing pretty much the same issue that you are seeing, including the 1000 ms ping spikes.

 

You mentioned that the performance issues also occur with a direct connection to the Rogers modem.  In that case, I would take your XB6 out of bridge mode, connect a computer directly over Ethernet, run your tests to confirm that the performance issues still reproduce consistently, and contact Rogers Tech Support to report the problem.  Get them to check the signal levels to your modem, noise levels in your area, check the loads on your local node, and check for other possible problems affecting your area.  You can also send a private message to @CommunityHelps  to report the problem and ask them to investigate and open a ticket on your behalf.