High latency 2nd hop
Hi, over the past 5-6 months I've been experiencing really high jitter especially during the day. I have a wired connection and a hitron CGN3 CODA-4582U, I've had multiple technicians come to visit, and rogers has sent me a new modem as well(it was scratched up and didn't even work upon arrival), the issue is a lot less noticeable at night as well.
As you can see, the latency is really high in the second hop. I get the same results on any device in my home, and it's not exclusive to ping plotter, I've been trying to fix this issue for a while now. Any help would be greatly appreciated.
Thanks so much for posting your concerns in our Community. I know how frustrating it is trying to game online when you are dealing with latency issues, it can really ruin the experience.
We have been tracking these types of issues and escalating them to our networking teams to investigate what is happening and find a solution. Please send a private message to @CommunityHelps so we can gather your info and get started. Not familiar with our private messaging system? No worries, Click Here.
We look forward to hearing from you soon.
I won't go into many details, but I have a good news story. I brought the network congestion issues up with the community help reps here and ultimately my neighbourhood network issues were escalated and Rogers took full ownership of the issue. The end result is that our node will be segmented, and while it is a 6-month long process I am willing to be patient, particularly as internet service will likely improve anyway as government restrictions around the current COVID-19 pandemic gradually loosen.
Every neighbourhood is different. I'd rather them under promise and over deliver.
Some folks around here have become understandably jaded and pessimistic, particularly those who have been waiting a long time for the issues affecting them to get resolved.
Thankfully, whatever had been causing the extreme latency spikes in my area seems to have been fixed.
--- 184.108.40.206 ping statistics ---
1000 packets transmitted, 1000 received, 0% packet loss, time 1000450ms
rtt min/avg/max/mdev = 5.347/10.988/27.101/2.036 ms
I've noticed that too. I remember one night I had awful jitter and stuttering, then I started downloading COD: MW in the background, I then ran a ping plotter test and had perfect internet even while downloading a 100gb game. I'm sure rogers prioritizes your internet while downloading/gaming.
I see similar results here.
While pings look similar (spikes), gaming experience is far less painful than before. I would agree with you guys and say that Rogers is prioritizing gaming traffic. I have received less complaints regarding audio quality while on my SIP calls. Fairly certain they moved SIP traffic up there too to be prioritized.
On another note, my "tentative date" for node segmentation is scheduled for Dec 7. Maybe we'll have decent internet in 2021 guys🤣