Brutal latency/ping Recently

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lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Brutal latency/ping Recently

Who’s OOP ? And CCTS ?
chemical1
I Plan to Stick Around
Posts: 22

Re: Brutal latency/ping Recently

When that was mentioned I assumed it meant the Ombudsman of Rogers? I think....

 

https://www.rogers.com/customer/support/article/ombudsman

CanOtt
I've Been Around
Posts: 1

Re: Brutal latency/ping Recently

Jamulus Live Performance Portal

 

Hello out there,

I am a musician now working from home as there are no venues open.  I am working with a live performance portal call “Jamulus” to practice with my band mates and also jam with other musicians in almost real time.  The musicians I am currently working with are in Toronto and I live in Ottawa.  Three of five are able to connect (they are on Bell Fibe) without too much latency and can rehearse and collaborate in almost real time, one can’t connect due to hardware and tech issues and then there is me.  I am on Rogers ignite 500. I am able to connect however my connection to the dedicated music server has a high latency / delay of 80ms making real time playing unworkable.  A trace from the host server to my IP address shows 13 hops (servers) where the others are only going through three.  How can I reduce the latency issue?  Can I manually select a more direct route to the dedicated server (on Bell Fibe).  Can I use a different router or hub to bypass the Rogers modem Ignite modem?  Will a VPN work?

 

Hope someone out there can direct me to a solution. Hungry to get back to the jam… 

super_robot
I Plan to Stick Around
Posts: 64

Re: Brutal latency/ping Recently

@lethalsniper 

 

OOP is office of the president

 

CCTS - Commission for Complaints for Telecom-television Services. You can file a complaint against Rogers here.

-G-
Resident Expert
Resident Expert
Posts: 2,036

Re: Brutal latency/ping Recently

I don't want to jinx anything but it looks like Rogers has been busy behind the scenes.

 

First of all, they have readdressed the section of the network that I am connected to.  (They were previously using an address range from the 99.224.0.0/11 CIDR block, now from 173.32.0.0/14)

 

More importantly, latency on ping tests is waay down, with a deviation of only 2.8 ms from the mean of 11.8 ms:

 

--- 8.8.8.8 ping statistics ---
3600 packets transmitted, 3600 received, 0% packet loss, time 3603974ms
rtt min/avg/max/mdev = 6.903/11.840/81.653/2.841 ms

 

Only 25 (of 3600) pings had a RTT of 50 ms or higher.

 

I'll test again later today but this is the best that I have seen things in quite a while.



AngryChicken
I Plan to Stick Around
Posts: 24

Re: Brutal latency/ping Recently

Where are you located?  Your good news has gotten me all tingly! 😉

-G-
Resident Expert
Resident Expert
Posts: 2,036

Re: Brutal latency/ping Recently

Wow, things got even better this evening:

 

--- 8.8.8.8 ping statistics ---
3600 packets transmitted, 3600 received, 0% packet loss, time 3604065ms
rtt min/avg/max/mdev = 6.506/11.772/46.741/2.381 ms

 

I'm cautiously optimistic.



lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Brutal latency/ping Recently

When I ping 8.8.8.8 my highest I get is 150 ms
ekamins
I've Been Here Awhile
Posts: 4

Re: Brutal latency/ping Recently

High latency 2nd hop

 

Hi, over the past 5-6 months I've been experiencing really high jitter especially during the day. I have a wired connection and a hitron CGN3 CODA-4582U, I've had multiple technicians come to visit, and rogers has sent me a new modem as well(it was scratched up and didn't even work upon arrival), the issue is a lot less noticeable at night as well.

 
 
 
 
 

319b9fb19dcd87dbbd01d64a6e27fd67

As you can see, the latency is really high in the second hop. I get the same results on any device in my home, and it's not exclusive to ping plotter, I've been trying to fix this issue for a while now. Any help would be greatly appreciated.

RogersTony
Moderator
Moderator
Posts: 1,216

Re: Brutal latency/ping Recently

Hello, @ekamins

 

Thanks so much for posting your concerns in our Community. I know how frustrating it is trying to game online when you are dealing with latency issues, it can really ruin the experience.

 

We have been tracking these types of issues and escalating them to our networking teams to investigate what is happening and find a solution. Please send a private message to @CommunityHelps so we can gather your info and get started. Not familiar with our private messaging system? No worries, Click Here.

 

We look forward to hearing from you soon.

 

RogersTony