Brutal latency/ping Recently

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I Plan to Stick Around
Posts: 32

Re: Brutal latency/ping Recently

Hopefully the covid virus will make Rogers realize they have a capacity issue and that it isn't noise on the line.  Facebook is alight about how lousy the Rogers service is and how everything isn't working.

I Plan to Stick Around
Posts: 10

Re: Brutal latency/ping Recently

The internet is brutal I can't even do my stream. 


My upload is terrible and can't even play any of my online games.

I've Been Around
Posts: 1

Re: Brutal latency/ping Recently

also getting the same thing. I can't play anything online as my ping spikes from 50ms to over 500 every few min.

I Plan to Stick Around
Posts: 32

Re: Brutal latency/ping Recently

Wish I could offer some words of encouragement, but Rogers are in total denial about this.


They have a fundamental mental-block.  When they designed the Ignite infrastructure, they dismissed inter-frame latency as a fundamental design issue, and they have not even started to change their mind-set in that regard.  None of their tests, service-levels, policies or procedures considers it as a factor, or even measures it. 


Re-designing and rebuilding the network to take inter-frame latency into account, would be prohibitively expensive and take a very long time to implement, and no one wants to tell anyone near the level required at Rogers, to fix the problem.  Acknowledging it publicly would be a disaster as well.  Who would pay for the service in the meanwhile?


It is going to take an act of God, to get anyone at Rogers to give you any help on this.


I Plan to Stick Around
Posts: 13

Re: Brutal latency/ping Recently

Welp...I'm done with Rogers.


The people with switched over to Bell: How did that go and how is the connection?


If it's just as bad, I'll just go back to Teksavvy, even though I know they use the Rogers infrastructure.

I Plan to Stick Around
Posts: 11

Re: Brutal latency/ping Recently

It lastest 2 days for me and its back. 

I Plan to Stick Around
Posts: 8

Re: Brutal latency/ping Recently

Can anyone please post a series of steps to self-diagnose if there really is an issue with my internet connection? 


I'm on a wired connection first off, and the only idea I have as to why I might be stuttering in some of my more network-intensive games is due to the random lag spikes to about 100-150ms shown in cmd prompt when I ping to google at peek hours. 


Although the spike to 100+ ms only happens every 20 packets for example, these spikes have a big impact when playing FPS shooters for example. 

Is this normal, and just something rogers cable users have to suck up? Or is there any way I can diagnose my internet to see if there's anything I can fix myself



I Plan to Stick Around
Posts: 16

Re: Brutal latency/ping Recently

One picture is worth a thousand words , right ?


I Plan to Stick Around
Posts: 64

Re: Brutal latency/ping Recently

@m4te It is not normal and there is nothing you can do from your end. It is for Rogers to fix.


I'm in the same boat as you and wasted countless hours, i'd advise you not to.


Packets: Sent = 39, Received = 38, Lost = 1 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 101ms, Average = 32ms



1 1 ms 1 ms 1 ms INTEL_CE_LINUX []
2 52 ms 71 ms 57 ms  ***.***.***.***
3 110 ms 94 ms 42 ms []
4 168 ms 188 ms 35 ms []
5 38 ms 15 ms 26 ms
6 * * * Request timed out.
7 35 ms 30 ms 19 ms
8 19 ms 47 ms 36 ms
9 100 ms 97 ms 35 ms []

I Plan to Stick Around
Posts: 126

Re: Brutal latency/ping Recently

I switched to Bell fibe 100 from Roger's 500u and am glad I did , website load instantly , games play is flawless.
I dont know if I'll stay with Bell forever, but I do know I'll never use a coax cable connection for anything ever again.