Brutal latency/ping Recently

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Resident Expert
Resident Expert
Posts: 1,012

Re: Brutal latency/ping Recently


@Swifty00 wrote:

Yeah, as I predicted about 20 pages back, it is getting worse.

 

TV is starting to hitch as well occasionally on a Sunday night, particularly just after you have changed channels.  Channel surfing is becoming slow.  Gradually the whole thing will grind to a halt.


If it's taking several seconds to change channels on Ignite IT then it's due to an IPv6 connectivity issue, not latency/packet loss.  Reboot your XB6 gateway and things should go back to back to normal.  After that, you might also need to reboot your set-top box as well... but do this after rebooting the gateway.



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I Plan to Stick Around
Posts: 29

Re: Brutal latency/ping Recently

Your problem is that you cannot change your paradigm, to understand the effect latency has on the network.  I did my computer science degree in the 80s so I understand the difference between latency and throughput.  It has been 20years at least since latency has been an issue for networks.  It has gone completely out of fashion.

 

Understand the difference between packets and frames.  The problem is entirely with the edge routers being unable to process new frames fast enough.  Once a frame has been passed to the output buffer it is flying through.  That is why the Rogers jitter test isn't registering jitter, they are measuring intra-frame jitter from the output buffer.  In a way you are correct, it is "IP Connectivity" that is failing, because the first packet is taking too long, and it is the first packet that is required to establish connectivity.

 

Run a test measuring inter-frame jitter and bufferbloat goes through the roof.  I've been doing this for 25 years.  I have seen hundreds of young network engineers argue with me.  I can take it.   At some point you are going to realise that the packet loss/latency is always the first packet in a frame.  Let me know when that registers.

 

Rogers routers are overwhelmed running network code, not shifting packets.

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I've Been Around
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Re: Brutal latency/ping Recently

Latest Hitron router, big white tower, sorry, which ever model that may be. Very sporadic ping spikes and packet loss has been ruining my online experience. Sometimes internet dies completely and I just have to wait for it to come back. This happens at any random time during the day, almost every single day without fail, multiple times a day. Looking at router, all icons are lit up as if everything is working fine. Calling rogers has not helped. They have claimed to watch our connection for 2 days (on 2 occasions now), to see if they notice issues, but nothing good has come from this. This issue has persisted for about 4 months. Paying for this package, the internet is so incredibly unreliable, especially noticeable while gaming. All directly connected btw, and custom built pc's. When I hover my ping in Discord for example, I can watch my ping go from 30ms, to 3000, back to 40, and anywhere above or inbetween. I just sit there and watch it go. It can last different amounts of time, sometimes 30 minutes of constant ping spikes, sometimes only 1 or 2 minutes. I just want this resolved. 

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I Plan to Stick Around
Posts: 11

Re: Brutal latency/ping Recently

I'm sorry to hear about everyone still having issues, my internet is still working well as of last Wednesday and I hope it continues this way and everyone else's gets fixed as well
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I've Been Here Awhile
Posts: 4

Re: Brutal latency/ping Recently

So it's been awhile since my last post but here are some updates. Last week or so they sent in some maintenance guys to look at the node just outside of my house. They didn't come up to the house or anything - I literally wouldn't have even known they came unless my mom told me about the dudes with a van at the box on the pole. 

A little while after that things seemed to be fine or at least a decent amount better. There was some highish ping spikes around the 100-300 range every now and then but I was willing to put up with it considering I had terrible internet for about a month before hand.

After the reset they did I've noticed the issues getting worse, to where now it's literally near unusable for gaming purposes.

 

This is the ping DIRECTLY to the CMTS:
This is a ping to the Rogers DNS server I've been using for the past month or so:

This was taken and completed just now. I'm so done with Rogers at this point it's unbelievable that this is still happening without anything really being told to me at all on the situation. 

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I've Been Here Awhile
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Re: Brutal latency/ping Recently

Jumping in on this as I've been getting big lag spikes in my internet. It's made playing Call of Duty absolutely infuriating while rubberbanding all over the place.

 

What's everyone done to complain? Anyone had any resolution from Rogers?

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I've Been Around
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Re: Brutal latency/ping Recently

I am watching this thread too. I called last night and the Rogers support who answered the phone said they would do a trace (?) to my home. They determined the line had "a lot of noise" and they would have a tech go and take a look at it. Apparently two channels are causing lag spikes and frequent internet speed drops.

 

I am using the Hitron white modem bridged into a router and he said it shouldn't be on my end, and he could see it was on Rogers' end.

 

Hopefully they get this fixed ASAP - everything was working well up until Sunday without an issue. I too am experiencing rubberbanding and frequent lag spikes from 50ms to 600. Speed from 900mbps on Sunday to consistent 30mbps Monday and today.

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I Plan to Stick Around
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Re: Brutal latency/ping Recently

Have a tech visit tomorrow for this issue ... I am not very hopeful after reading posts on this thread ... Anything that I should know before the tech visit.
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I Plan to Stick Around
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Re: Brutal latency/ping Recently

It's probably not a local issue. Mine got fixed after continuously chatting with support (like 6 times) and telling them that something upstream is causing the issue. (provide tracert when you are experiencing the issue)

 

I will mention that my connection's mostly fixed, but i still have packet losses (less than 1%), at least not everything i do is 2000+ms anymore.

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I Plan to Stick Around
Posts: 53

Re: Brutal latency/ping Recently

lol, you know times are hard when ~1% packet loss is "ok".