Brutal latency/ping Recently

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I Plan to Stick Around
Posts: 13

Re: Brutal latency/ping Recently

Good ping but online gaming is very jittery

Hi everyone,

I have a 100/5 plan, living in the Annex area in downtown Toronto. I play online games occasionally, and for months it was smooth, but lately it's been very jittery. I get a lot of rubberbanding when playing online and it just feels like something is off. This applies to numerous games at all times (not just peak hours).


Here's what I can share about my internet:

1) Hitron CGN3AMF modem (tried disabling wifi on it to see if there's any effect, but no)

2) I use a wired connection

3) Below are my signal up/down figs from my modem:


4) And here's a 4 hour pingplot to I did while I was at work on Friday (so not peak time)...the jitter looks very high:


5) Here's a simple pingplot to a NY server (note the extreme jitter):


Any idea what's going on or how I can fix it? Any help is appreciated!

I'm Here A Lot
Posts: 6

Re: Brutal latency/ping Recently

Looks pretty similar to what I'm experiencing (Post 519 of 525 on Page 52).

And your using the Rogers Modem as your router as well? Its not in bridge mode?
I Plan to Stick Around
Posts: 11

Re: Brutal latency/ping Recently

I wonder what changed this year that is affecting so many people. I have had cable for over 7 years and never had these issues. This only started for me in Feb. I know a lot more people signed up for 1Gbps internet because the building offered it for $50. 

I've Been Here Awhile
Posts: 2

Re: Brutal latency/ping Recently

Same issue here in Guelph, Ontario, read through the whole thread (527 messages in this thread, whew)  Ping spikes of up to 3000ms, can't do any livestreaming to twitch because I can stream for like 10 seconds before losing connection. Checked the response times past the CMTS and it's up to around 1631ms... Contacted support and they just talked about replacing the modem, which seems to me to not to be the problem here. 


I've Been Around
Posts: 1

Re: Brutal latency/ping Recently

Whenever I ping I get these results


Pinging [2001:4860:4802:34::75] with 32 bytes of data:
Reply from 2001:4860:4802:34::75: time=90ms
Reply from 2001:4860:4802:34::75: time=28ms
Reply from 2001:4860:4802:34::75: time=20ms
Reply from 2001:4860:4802:34::75: time=80ms
Reply from 2001:4860:4802:34::75: time=17ms
Reply from 2001:4860:4802:34::75: time=91ms
Reply from 2001:4860:4802:34::75: time=48ms
Reply from 2001:4860:4802:34::75: time=40ms
Reply from 2001:4860:4802:34::75: time=27ms
Reply from 2001:4860:4802:34::75: time=55ms
Reply from 2001:4860:4802:34::75: time=46ms
Reply from 2001:4860:4802:34::75: time=34ms
Reply from 2001:4860:4802:34::75: time=17ms
Reply from 2001:4860:4802:34::75: time=43ms
Reply from 2001:4860:4802:34::75: time=109ms
Reply from 2001:4860:4802:34::75: time=20ms
Reply from 2001:4860:4802:34::75: time=114ms
Reply from 2001:4860:4802:34::75: time=32ms
Reply from 2001:4860:4802:34::75: time=38ms
Reply from 2001:4860:4802:34::75: time=22ms

Ping statistics for 2001:4860:4802:34::75:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 114ms, Average = 48ms


This makes playing games frustrating as I'll have huge lag spikes randomly. What can I do about this?

I've Been Here Awhile
Posts: 3

Re: Brutal latency/ping Recently

Recent Unexplained Increasing Latency (ping) Times - Ignite Service, only Internet, no TV


I've posted this on other forums too, hoping this one can help me out somehow


Hopefully someone reading this can provide a bit of insight regarding this issue we’ve been having at home recently. My brain is fried thinking about it.

The Issue:

Earlier this week (Monday, March 9), I noticed that while playing some WoW that everything started lagging. Cast times, looting, walking in a straight line even – my ping to the servers (usually always between 20-50ms), suddenly started to spike higher and higher over a period of minutes. Going from 21ms to 100, to 300, 500 ,700, 1000, 1500, 2000 ms. After a period of time – no pattern really, sometimes 10 minutes, sometimes an hour, it would go back down to the initial 20-50ms, only for the same thing to repeat itself minutes later. I thought maybe it was just some sort of isolated incident, but this kept happening throughout the day. I slept on it and hoped for the best the following day.

Unfortunately, the same thing was happening the next day and every day even till now. It happens for many different games I’ve tried, all which yield the same results:

WoW – Casting times, looting, walking, moving things around in the inventory, accepting and turning in quests; all this makes the experience unplayable.
Starcraft 2 – delayed response on all commands causing frames to squeeze everything in while issuing commands. The ping spikes fluctuate up and down it seems.
Diablo 3 – All mobs skip around on screen, and character gets stuck in animations only for all the frames to catch up shortly thereafter. Pings show anywhere from 75ms – 1500ms
Path of Exile – As if the servers weren’t hammered enough from the start of the new league, the latency spikes in this game are the most prevalent and noticeable. Nigh unplayable.
Minecraft - Placing down blocks and mining blocks comes with delays of all sorts. Moving in a straight line shows how unstable everything is.
Wolcen – the third ARPG I’ve tried and as above, the results are the same as the others.

All of these programs had the same pattern repeat over and over. Starting off with a ‘normal’ connection which worsened. Sometimes this would take 5-10 minutes for the ping to start increasing, sometimes ping would be high right off the bat.

Here is my setup:
1 Computer Wired to modem
3 Computers Wireless (2.4ghz or 5ghz) – also to modem – I don’t have a router yet; was planning on buying one, but then ran into this whole issue.
Ignite Gigabit down, 30mbps UP

At first I thought all this was isolated to the wired PC (the main PC). All these issues manifest themselves on the other 3 wireless connections. Same programs, same issues with the same parameters.

What I’ve done so far:, have reported somewhat normal numbers: ~840-950mbps down and 25-30 up with a 9-11 ms ping. There are times though that the reported numbers are wildly lower though; hovering in the 40mbps-200mbps down. I can’t explain that.
I’ve reached out to my ISP multiple times regarding all this. They sent out a technician on Thursday March 12. He thought that the connectors on the junction box at the side of my house were aged, and so he replaced them and assured me all would be fine That was the only thing he really did other than checking out the connection speed of the network. Of course 30 minutes after he left, the problems started rearing its head again. The ISP has run a full gamut of tests on their end and have reported no problems that they can see at all. Pings have reported normal, no dropped/lost packets. They will be sending a “network specialist’ sometime next week.
I’ve run full antispyware, adware, malware, virus tests on the machines hoping to make sure that there isn’t some intrusion which is causing the problem. All results have come back negative, but I’m not versed enough as to whether these “complete” scan tests are enough.
Thinking at first that it was limited to my main wired PC (i7 3930k @ 4.0ghz, GTX 1080ti, EVO 500 SSD), I thought it was the SSD failing. Running the Samsung Magician diagnostic tool reported everything as fine. Obviously, after testing the other wireless pc’s (approx. same specs) showed that this problem was not isolated to just the main wired rig.
I thought maybe some other device in the household was sucking up a large amount of bandwidth, so I disconnected every other device in the house
-Nvidia Shield
- PS4 pro
-PS4 Slim
- 4 Switches(1 wired, 3 wireless)
-Ipads, iphones,
- Roku stick
- Roku TV

Pretty much everything connected wireless or hardwired in. I isolated it so that it was ONLY the main PC that was connected. That didn’t change a thing

The main thing I’m concerned about are not the speeds, as I’m clearly getting everything as advertised. It’s the pings that are making everything completely unplayable. Why this all of a sudden happened this week beats me. I’ve lived in this house for almost 8 years now and I’ve never experience this issue before. The ISP cant’ find anything at all on their end which might be causing the issue. The best they can do is send out their network specialist, and I’ll have to show him the issues I’m having first hand.

If anyone has any information that they can point me to, that would be greatly appreciated. Perhaps I’m missing something basic and hopefully it’s just something I’ve overlooked.
Thanks for reading, be safe!

Resident Expert
Resident Expert
Posts: 2,142

Re: Brutal latency/ping Recently

@riotvale  This has been an ongoing issue for many people over the last month or two, and has been reported and discussed at length in the following thread:


I'm not a gamer but do have Ignite TV.  After many months of trouble-free service, I started to see audio and video dropouts.  For some reason, the CMTS/CMTS router stops forwarding network packets, sometimes for several seconds.  This is REALLY bad for any latency-sensitive network applications.


I reported the issue and it has mostly been resolved, at least for me.  (I still see quite a bit of jitter but it's fairly minor.  Pings typically have a RTT of < 15 ms although it can sometimes spike to 100 ms.)  However, several users are still reporting severe latency spikes and packet loss.

I'm Here A Lot
Posts: 6

Re: Brutal latency/ping Recently

@-G- How did you manage to report the issue where Rogers actually looked into it past the "we don't see anything from our end" tech support calls? I have tried 6 times now, to no avail, I posted in here earlier with extensive notes and logs but not sure how to actually have that information consumed by Rogers and connected to my account / area, etc.

I Plan to Stick Around
Posts: 9

Re: Brutal latency/ping Recently

Nearly 6 hours of ping plotter and this is the result. Rogers said I shouldn't worry about the PL to the ipv4 primary DNS previously.....


Looks like the first major issue area is their internal 10.202...... server....


(Left out my local first hop then went back and put the field names, hence the splice)


Resident Expert
Resident Expert
Posts: 7,325

Re: Brutal latency/ping Recently

@onyxapple your post has been moved to this thread as the thread is appropriate for your current situation.  If you read thru many of the posts in this thread, you will see that you're not the only affected by the latency problem.  This is an ongoing problem since January and affects Rogers and TPIA customers as well.  Rogers is radio silent on the situation so no one has any real solutions to the problem.  While tech support can check the modem signal levels to determine if their within spec, they really don't check for packet loss unless pressed to do so.  In the current situation, the problem is at or beyond the Cable Modem Termination System (CMTS) which your modem connects to.  That is beyond tech support and requires the network engineering staff to resolve.  Sorry I don't have better news for you 😞