In any event, if a modem has failed, in whatever mode and for whatever reason, the customer can still return that modem to a Rogers store and swap it for a functioning modem. If the modem is bricked and tech support can't communicate with it, there isn't anything that the end customer can do other than swap the modem.
Good morning @Meowmix,
We do have Rogers employees participate in this forum on their own time. Their comments do not necessarily represent the views of Rogers.
As mod, we will always respond with the most accurate and up to date information we have available.
So you are telling everyone here not to exchange their units that are bricked and not working or call in because u were told that? Yet a Rogers MOD here posted otherwise and is telling customers to do so? Sorry but you and the reps need to stick to one word as it will confuse everyone.
Also that's not customer service either as people are having issues with their modems. It's NEVER suggested anywhere u that a rep tell customers just to wait around and not exchange the unit or contact Tech support.
I actually said that as of 8 PM EST, that is what we were telling customers. That is when I got off work. If you called in later than that, the process may have been changed.
Hope that clears things up.