cancel
Showing results for 
Search instead for 
Did you mean: 

BEWARE: Cancelling previous service when switching to Ignite Internet

Brookster101
I've been around

I recently made the switch from Bell to Rogers, choosing the 1.5Gb/2years promo. During the online setup process, there was a box that said if checked, Rogers would cancel Bell's service for us.

RogersCancelBell.png

 

I thought great, that's gonna be less work for me! I even spoke with a text chat agent to confirm that's how it worked, because I was surprised they would offer an option like this - she said that the Bell service would be cancelled upon installation of the Rogers modem. Cool. Fast forward 2-3 weeks. Wrong. They never cancelled the previous provider. I now have a bill from Bell, and of course they won't waive that because it's not their problem. Rogers customer service also denies responsibility. The agent said they cannot cancel other providers' services, which makes sense but was not explained in the sign-up. Besides, it explicitly says there "We will cancel your old service for you if you can find your provider in the next step," which I did.

 

Anyways, just wanted to share. New Rogers customers beware.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: BEWARE: Cancelling previous service when switching to Ignite Internet

Pauly
Resident Expert
Resident Expert

Sometimes a seamless provider switch will not go thru due to inaccurate or missing information, in that case just cancel your provider normally.  Yeah you got a bill from your old provider because you were still a customer of them, you will stop getting billed once your old provider receives a cancel request.

View solution in original post

1 REPLY 1

Re: BEWARE: Cancelling previous service when switching to Ignite Internet

Pauly
Resident Expert
Resident Expert

Sometimes a seamless provider switch will not go thru due to inaccurate or missing information, in that case just cancel your provider normally.  Yeah you got a bill from your old provider because you were still a customer of them, you will stop getting billed once your old provider receives a cancel request.

Topic Stats
  • 1 reply
  • 625 views
  • 3 Likes
  • 2 in conversation