Any chance Rogers starts using a new modem/router or the CGN3 gets new firmware soon?

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Resident Expert
Resident Expert
Posts: 13,875

Re: Any chance Rogers starts using a new modem/router or the CGN3 gets new formware soon?

Yeah.. there has to be something else going on.. espeically if you are using it bridged.

How long does the disconect last? and are you able to get right back into the game? or does it take a bit?



I am wondering if we are able to get a tracert durring bad times.. or if its too quick.



I Plan to Stick Around
Posts: 21

Re: Any chance Rogers starts using a new modem/router or the CGN3 gets new formware soon?

Lasts usally a second or two but we can generally get back in right away with it sometimes needing us to wait an extra couple of seconds. Latency in game is good, (50ms or under) and doesn't spike it just drops us. We don't always drop at the same time either. One of us can get dropped while the other remains in fine.

 

I really thought it was the CGN3 but now the only thing left I can think of would be our network cards?

 

As for a tracert, I've done several of them and sent them to Rogers as part of tickets. I've been told there is noise on the line, told there is noise upstream, all of which there were long standing tickets they eventually cleared but the problem persists. Here is one of right now:

 

Tracing route to INTEL_CE_LINUX [12.129.209.68]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  RT-AC68U-D3B8 [192.168.1.1] 
  2     1 ms     9 ms     9 ms  INTEL_CE_LINUX [192.168.0.1] 
  3    16 ms    12 ms    11 ms  INTEL_CE_LINUX [7.11.162.229] 
  4    14 ms    14 ms    16 ms  INTEL_CE_LINUX [69.63.242.145] 
  5    30 ms    24 ms    29 ms  INTEL_CE_LINUX [24.156.157.81] 
  6    38 ms    49 ms    39 ms  INTEL_CE_LINUX [69.63.249.26] 
  7    37 ms    39 ms    42 ms  ix-4-2-0-0.tcore1.AEQ-Ashburn.as6453.net [66.198.154.105] 
  8    91 ms    49 ms    39 ms  if-2-2.tcore2.AEQ-Ashburn.as6453.net [216.6.87.1] 
  9     *       35 ms    39 ms  if-3-2.thar2.NJY-Newark.as6453.net [216.6.87.10] 
 10    39 ms    39 ms    39 ms  if-14-14.tcore2.NTO-New-York.as6453.net [66.198.111.126] 
 11    49 ms    49 ms    50 ms  INTEL_CE_LINUX [192.205.35.21] 
 12    49 ms    49 ms    50 ms  cr2.n54ny.ip.att.net [12.122.115.90] 
 13    40 ms    61 ms    49 ms  INTEL_CE_LINUX [12.122.94.233] 
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

Resident Expert
Resident Expert
Posts: 13,875

Re: Any chance Rogers starts using a new modem/router or the CGN3 gets new formware soon?

Lol, you know its bad I recognised that as a WoW IP address Smiley Happy

I generally dont have any dropouts.. once in a blue moon, but not daily nor multiple times in a day.

(i play wow daily Smiley Happy )

That one generally doesnt look TOO bad.. one tiny blip.. but that is OUTSIDE of rogers.

 

That is to the general authentication IP address... to might not be where the hickup is that is DCing you.
Which server do you play on?  So we can find the right IP for your datacenter, and try a traceroute to it.



I Plan to Stick Around
Posts: 21

Re: Any chance Rogers starts using a new modem/router or the CGN3 gets new formware soon?

Fun old WoW Smiley Happy

 

The tracert I posted earlier was to the old server we played on Eldre'Thalas in the LA data center but we've since moved eastwards to try to lower ping (was hovering 80-100 on LA). Currently on Stormrage in the Chicago data center (and hover generally around 50ms) and the Stormrage IP is 206.18.98.180. Just ran a tracert as my wife disconnected a couple of times in a five minute span. Unfortunately she didn't disconnect while I was running the tracert but here it is.

 

Tracing route to INTEL_CE_LINUX [206.18.98.180]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  RT-AC68U-D3B8 [192.168.1.1] 
  2     1 ms     9 ms     9 ms  INTEL_CE_LINUX [192.168.0.1] 
  3    12 ms    21 ms    35 ms  INTEL_CE_LINUX [7.11.162.229] 
  4    21 ms    22 ms    36 ms  INTEL_CE_LINUX [69.63.242.145] 
  5    30 ms    24 ms    29 ms  INTEL_CE_LINUX [24.156.157.81] 
  6    39 ms    48 ms    59 ms  INTEL_CE_LINUX [64.71.241.110] 
  7    49 ms    49 ms    49 ms  ix-4-2-0-0.tcore1.AEQ-Ashburn.as6453.net [66.198.154.105] 
  8    49 ms    50 ms    58 ms  if-2-2.tcore2.AEQ-Ashburn.as6453.net [216.6.87.1] 
  9    44 ms    46 ms    58 ms  if-13-2.tcore1.CT8-Chicago.as6453.net [216.6.87.22] 
 10    48 ms    46 ms    50 ms  if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.1] 
 11    59 ms    59 ms    60 ms  INTEL_CE_LINUX [64.86.79.42] 
 12    56 ms    53 ms    58 ms  cr2.cgcil.ip.att.net [12.122.132.198] 
 13    57 ms    39 ms    59 ms  INTEL_CE_LINUX [12.122.172.125] 
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

I really thought it was the router as I swear once I moved to CGN3 was when the disconnects started occurring But we now have the ASUS RT-AC68U in place and CGN3 in bridge mode and they are still occurring. Rogers tech support has checked the lines a few times, I really don't know what else to check. Our network cards perhaps? Our device manager says Broadcom NetLink Gigabit Ethernet (it's just what came with the computer at the time and I believe is actually built into the motherboard itself).

 

An example of how it can hit us...since you may understand what I'm talking about...we were raiding normal Blackhand last night on alts. Phase 1 I dc'd shortly into the fight and wife was still connected. Reconnected and managed to make it to phase 3. Right at the start of phase 3 I disconnected again. Wife disconnected about 45 seconds after I did. Luckily we managed to down him with both of us disconnected (we're both healers) but we then would connect and get an immediate disconnect. Couple minutes later we both got on. It's so odd since the rest of our internet works fine during this time. Mumble and Ventrillo both have us randomly disconnect at times as well.

 

To make things worse...we played Archeage for a couple months and never disconnected from that so I have no idea whats up.

Resident Expert
Resident Expert
Posts: 13,875

Re: Any chance Rogers starts using a new modem/router or the CGN3 gets new formware soon?

That tracert looks pretty clear..

 

I will get the radom DC.. but its pretty random.. usually seems to be when i get off a Flight Point.

I did LFR for all of Himaul and part of slagworks.. all without DC.
(and i am in the LA datacenter)

 

Hmm...

 

Trying to think of anything else it could be..


I dont think you have posted your signal levels yet..  could you just to check that out?

(and silly question, your CGN3 is not laying on its side?)



I Plan to Stick Around
Posts: 21

Re: Any chance Rogers starts using a new modem/router or the CGN3 gets new formware soon?

CGN3 is upright and how can I get my signal levels? From the router?

Resident Expert
Resident Expert
Posts: 13,875

Re: Any chance Rogers starts using a new modem/router or the CGN3 gets new formware soon?

Ok, just making sure.  The unit tends to OVERHEAT if its on it side Smiley Tongue

Duh.. forogot that its bridged.. there really isnt an easy way to look at it, without un bridgint it Smiley Sad



I Plan to Stick Around
Posts: 41

Re: Any chance Rogers starts using a new modem/router or the CGN3 gets new formware soon?

Is the ASUS running the lastest firmware? 

What do the ASUS logs say? Any indication of diconnects in the logs?

What cable are you running betwwen the the ASUS and CGN3? 

Are your desktops / laptops hard wired, or using WIFI?

Resident Expert
Resident Expert
Posts: 6,046

Re: Any chance Rogers starts using a new modem/router or the CGN3 gets new formware soon?

With the CGN3 bridged, you're going to have to bite the bullet and unbridge for all of 5 min or less.  If the AC68U is close enough to the CGN3, turn off the AC68U.  Disconnect the pc from the AC68U and plug it into the CGN3.  Factory reset the CGN3 by holding down the recessed reset button at the back of the CGN3 for 30 seconds.  When the reset is complete you will see the two wifi LEDs at the front of the CGN3 lit.  Once the pc is assigned an IP address and before you do anything, run a speedtest using the Rogers Speedtest or the Speedtest.net Toronto Telus site.  Once done, login into the CGN3, 192.168.0.1 using cusadmin and password for credentials.  Navigate to the STATUS...DOCSIS WAN page and copy the downstream and upstream tables.  Paste them into a temporary doc for now, notepad works.  Then navigate to the BASIC..GATEWAY FUNCTION tab and disable the Residential Gateway Function to switch the CGN3 back to Bridge mode.  Disconnect the pc from the CGN3 and reconnect it to the AC68U.  Power up the AC68U and you're done.



Highlighted
I Plan to Stick Around
Posts: 21

Re: Any chance Rogers starts using a new modem/router or the CGN3 gets new formware soon?

Sorry for the delay...here is the table:

 

Downstream Overview
Port ID 	Frequency (MHz) 	Modulation 	Signal strength (dBmV) 	Signal noise ratio (dB) 	Channel ID
1	645000000 	256QAM 	-2.500	38.983	9
2	591000000 	256QAM 	-1.400	40.366	1
3	597000000 	256QAM 	-1.300	40.366	2
4	603000000 	256QAM 	-1.200	40.366	3
5	609000000 	256QAM 	-1.200	40.366	4
6	615000000 	256QAM 	-1.300	40.366	5
7	621000000 	256QAM 	-1.500	38.983	6
8	633000000 	256QAM 	-2.000	38.983	7
9	639000000 	256QAM 	-1.900	38.983	8
10	651000000 	256QAM 	-2.800	38.605	10
11	657000000 	256QAM 	-2.600	38.605	11
12	663000000 	256QAM 	-2.500	38.605	12
13	669000000 	256QAM 	-2.700	38.983	13
14	675000000 	256QAM 	-2.800	38.605	14
15	681000000 	256QAM 	-3.000	38.983	15
16	687000000 	256QAM 	-3.300	38.983	16
17	693000000 	256QAM 	-2.900	38.605	17
18	699000000 	256QAM 	-2.700	38.605	18
19	705000000 	256QAM 	-2.800	38.983	19
20	711000000 	256QAM 	-2.700	38.605	20
Upstream Overview
Port ID	Frequency (MHz)	BandWidth	Modulation Type	Signal Strength (dBmV)	Channel ID
1	38596000	3200000	ATDMA	45.000	1
2	23700000	6400000	ATDMA	45.000	3
3	30596000	6400000	ATDMA	45.000	2