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Any One Have 1Gbps Download1 50Mbps Upload Yet

hiho
I Plan to Stick Around

just wondering if anyone has this yet and if so what do you think of it?

 

 

***Edited Labels***

111 REPLIES 111

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

forbsy
I Plan to Stick Around

@Gdkitty wrote:

Right.  But can you check the link lights on the back of the modem when each is connected?

Just want to make sure one is not connecting as something lower than gigabit


Will do. Which colour represents 10/100 and which represents 10/100/1000? There is yellow and green

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

@forbsy

 

Flashing Amber indicates a 1 Gb/s connection with a gigabit port on some connected device.

 

Flashing Green indicates a 10/100 Mb/s connection with 100 Mb/s port or less, on the connected device.



Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

forbsy
I Plan to Stick Around

@Datalink wrote:

@forbsy

 

Flashing Amber indicates a 1 Gb/s connection with a gigabit port on some connected device.

 

Flashing Green indicates a 10/100 Mb/s connection with 100 Mb/s port or less, on the connected device.


I'm getting flashing amber on both laptops. So, looks like gigabit status.

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

Yup.  Try deleting the network profiles from each laptop, delete all of them, wired and wireless, then reconnect the laptops, wired and wireless.  You will have to enter the wifi passphrase again.  

 

Just to note your the second or third person in as many days to report slow download rates with a new gigabit service.  But, the tech's laptop running at 700 Mb/s shows that the modem can produce higher data rates.  



Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

Alex4161
I'm a Reliable Contributor

FYI, I opened a service ticket online and my profile was changed from 500 Mbit to 1 Gbit.  After waiting several hours and rebooting the modem, I still am getting the 500ish/20ish on speedtest and rogers speedcheck sites. I have ticket SMCS235390 and have been communicating with the communityhelps mailbox to see what the issue is.  I know for sure I am on the CASA network as there are 32 channels registering vs the 20 I had before.

 

 

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

forbsy
I Plan to Stick Around

@Alex4161 wrote:

FYI, I opened a service ticket online and my profile was changed from 500 Mbit to 1 Gbit.  After waiting several hours and rebooting the modem, I still am getting the 500ish/20ish on speedtest and rogers speedcheck sites. I have ticket SMCS235390 and have been communicating with the communityhelps mailbox to see what the issue is.  I know for sure I am on the CASA network as there are 32 channels registering vs the 20 I had before.

 

 


Best of luck on the journey to understand what's going on. It will be a difficult and likely unsatisfying one.

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

kellydigital
I Plan to Stick Around

No...and its super frustrating.

 

I've had "gigabit " internet for the past 2 months.

 

My speeds fluctuate all over the place 24/7 usually between 110Mbps and 750Mbps.  Don't get me wrong 750Mbps is a great speed - but it doesn't last.  I have a lot of problems with streaming video and gaming where it just grinds to a halt all of a sudden...then starts again.    I just wish I was getting what I paid for.

 

I've had 5 technicians from INTEK out to my house (thats 20 hours of waiting around for technicians)  - all of whom tell me that it is a problem at ROGERS distribution center and there is nothing they can do.

 

According to the Sr. Technician at INTEK - ROGERS orginally planned to have 250 homes per gigabit line.  But they were having problems so they repartitioned to 150 homes and were still having problems.  Now they've partitioned them to even fewer homes but still the problems with latency/flucutating speed persist but it seems like 750 is the max anyone is getting over coax.    

 

(I've heard other people say that it is a problem with the modems - but I can't comment on that)

 

When I call ROGERS they tell me I should get a minimum of 950 down and 50 up.  When I told the INTEK Sr. Tech that - he just laughed at me.

 

They have tried everything ...swapping modems, running new cable from the node to the house, putting an attenuator to moderate the signal strength on my cable...none of it worked.     

 

It seems like INTEK just wants to blame ROGERS and ROGERS just wants to keep sending more INTEK guys to my house.

 

I'm not happy.

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

Alex4161
I'm a Reliable Contributor

I have made a request to get my profile changed from 500/20 to 1000/40 and it seems I am something along 500/30 now.  Not sure what is going on.  If it is that they are trying to mislead people, then we should be reporting this to Ellen Roseman @ The Toronto Star (https://www.thestar.com/authors.roseman_ellen.html).  Then the truth will come out.

 

I don't think it is fair to tell people that they can get it and advertise it when they can only get 1/2 of it.  It is like advertising for a 10 slice pizza and only giving people 5 slices.  They would be ticked and I don't see this any different.

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

forbsy
I Plan to Stick Around

Typical case of Rogers overpromising and underdelivering. I'll give them another month before I'm taking both my internet and TV to Bell. I had already cancelled Rogers and they talked up a good deal for gigabit. Either they stop . around or they'll not only lose gigabit customers, but those same customers who were probably happy at 100Mbps or 250Mbps plans will just leave altogether - with their TV and home phone.

We're tired of the familiar, "Everything looks good on our end. Please try rebooting your modem again" . .

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

@Alex4161 are you using a pc or laptop that you have previously tested on a 1 Gb/s connection somewhere, so that you know that its capable of running at 900+ Mb/s.  Its very easy to indicate that the service doesn't provide the 1 Gb/s rate, but if that never occurs then the question that needs to be asked is, is this a service issue or is it a pc or laptop issue?  At some point you have to prove that one or the other works as it should, and then go on to prove the other.  

 

I have a couple of desktops running, one which will see 940 Mb/s on a speedtest and one with an older motherboard that peaks at just over 500 Mb/s.  So, there are a number of factors beyond the gigabit ethernet port which will determine if the pc or laptop will support the higher data rates.  

 

Fwiw, the challenge that we had not so long ago was to see people run speeds above 100 Mb/s, now its trying to get that same equipment up to 1 Gb/s.  In some cases that will never happen as the device simply won't support those rates.  Not saying thats the case here, but bringing that up as something to consider.   



Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

Alex4161
I'm a Reliable Contributor

I am testing using Cat 6 wires on a laptop and a desktop, no wifi.  I would be happy if I was getting 900+ but at 500ish this is a LONG way away from 900 🙂

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

forbsy
I Plan to Stick Around

@Datalink wrote:

@Alex4161 are you using a pc or laptop that you have previously tested on a 1 Gb/s connection somewhere, so that you know that its capable of running at 900+ Mb/s.  Its very easy to indicate that the service doesn't provide the 1 Gb/s rate, but if that never occurs then the question that needs to be asked is, is this a service issue or is it a pc or laptop issue?  At some point you have to prove that one or the other works as it should, and then go on to prove the other.  

 

I have a couple of desktops running, one which will see 940 Mb/s on a speedtest and one with an older motherboard that peaks at just over 500 Mb/s.  So, there are a number of factors beyond the gigabit ethernet port which will determine if the pc or laptop will support the higher data rates.  

 

Fwiw, the challenge that we had not so long ago was to see people run speeds above 100 Mb/s, now its trying to get that same equipment up to 1 Gb/s.  In some cases that will never happen as the device simply won't support those rates.  Not saying thats the case here, but bringing that up as something to consider.   


That's frankly not good enough. If bandwidth speed is dictated by laptop/pc hardware then that needs to be disclosed by Rogers. That means letting is know the specific minimum CPU, ram, nic hardware that needs to exist for gigabit. That gives peope the opportunity to make educated decisions on if what they currently have will be sufficient. You can't just advertise a service and then later say, "Could be your laptop/PC. We're not exactly sure what you should upgrade your hardware to though".

Many people don't have multiple pc's/laptops/macs to do various tests. They have what they have.

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

@Alex4161 yup, understand, but, if you're never seen the pc or laptop running at 1 Gb/s anywhere else, proving their capability, the question still exists, are they actually capable of running 1 Gb/s?  If not, there are three unknowns at the present time, the 1 Gb/s service, the laptop and pc.  The one thing that I've found trying to assist people on the forum is, never assume anything.  As in, never assume that any of those three support 1 Gb/s unless that is proven at some point in time.  Prove that one works, and the other two will fall into place.  Unfortunately we've seen previous examples, again and again where forum members upgrade their data rate and then find out that their equipment doesn't support the higher data rates.  That is unfortunate but it does happen.  



Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

forbsy
I Plan to Stick Around

@Datalink wrote:

Yup, understand, but, if you're never seen the pc or laptop running at 1 Gb/s anywhere else, proving their capability, the question still exists, are they actually capable of running 1 Gb/s?  If not, there are three unknowns at the present time, the 1 Gb/s service, the laptop and pc.  The one thing that I've found trying to assist people on the forum is, never assume anything.  As in, never assume that any of those three support 1 Gb/s unless that is proven at some point in time.  Prove that one works, and the other two will fall into place.  Unfortunately we've seen previous examples, again and again where forum members upgrade their data rate and then find out that their equipment doesn't support the higher data rates.  That is unfortunate but it does happen.  


That's not the job of the customer to prove that. the service should be vetted by Rogers under controlled conditions at their facilities. It's standard practice. When you look to install say Windows 10, it comes with a strict list of prerequisites around minimum hardware requirements. Newer versions of IOS won't run on older hardware and Apple will be specific on minimum hardware requirements.

So yes, 1Gb/s needs to be proven at some point - but the point is before they advertise it as a valid product.

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

@forbsy, I can't speak for Rogers or any other ISP in that regard, but I suspect that the response to your first statement would be that its up to the consumer to ensure that their own equipment is capable of running at higher speeds.  There are so many variables to what your asking that it would be impossible to test them all.  Something as simple as swapping out a slower SSD for a high performance SSD might be all it takes to run at higher data rates if you happen to have a limited amount of memory on your pc or laptop.  How many people are comfortable doing laptop surgery to replace the hard drive?  The same applies to swapping out your current memory for larger or faster memory.  ISPs could come out with a blanket statement and say something like the minimum is a gigabit port, core i3 or i5 or better,  8 Gb memory at 1600 Mhz or better, Samsung 840/850 Pro or 950/960 Pro SSD or better.  But, that would also depend on the operating system and what programs you typically run.  I think the reaction from the public would be a minor uproar in any suggested minimum standard. And I think that any suggested minimum standard would be picked apart by a lot of people who are probably above the average consumer, so, that puts the ISPs in a no win situation. Condemned if they say nothing and condemned if they say anything.  There's no winning here, but consumers are going to have to understand, in general, that if they want to run higher data rates, then there is a very good chance that they will have to replace their current equipment.  Coming to the decision point can be somewhat painful and aggravating, trying to prove all along that what they currently use will suffice.  Technology waits for no man as they say, and that is the painful truth of it.  

 

Just to point out, the IEEE very recently approved an ethernet standard which will allow users to run 2.5 or 5 Gb/s over their existing 1 Gb/s Cat 5e/6 ethernet cabling.  

 

http://arstechnica.com/gadgets/2016/09/5gbps-ethernet-standard-details-8023bz/

 

When that technology trickles down to routers, pc's and laptops, it will trigger another round of equipment upgrades, but, the same question will still exist, "What's behind the port".  If what ever is behind the port won't support the higher data rates, then the high speed port itself is of little value.  Same situation all over again. So, again, its up to the consumer to educate him, or herself.  

 

You probably won't agree with what I am saying here, but, the general rule that applies is, running higher data rates and demanding programs requires money, money for faster processors, memory and SSDs or Raid Arrays.  There's no getting away with this cheaply, which is rather unfortunate.  



Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

Alex4161
I'm a Reliable Contributor

Setting up a Homegroup in Windows 10, I can easily transfer files around 115 MB/sec to 130 MB/sec so I know it is NOT a network adapter issue

 

 

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

forbsy
I Plan to Stick Around

@Datalink wrote:

@forbsy, I can't speak for Rogers or any other ISP in that regard, but I suspect that the response to your first statement would be that its up to the consumer to ensure that their own equipment is capable of running at higher speeds.  There are so many variables to what your asking that it would be impossible to test them all.  Something as simple as swapping out a slower SSD for a high performance SSD might be all it takes to run at higher data rates if you happen to have a limited amount of memory on your pc or laptop.  How many people are comfortable doing laptop surgery to replace the hard drive?  The same applies to swapping out your current memory for larger or faster memory.  ISPs could come out with a blanket statement and say something like the minimum is a gigabit port, core i3 or i5 or better,  8 Gb memory at 1600 Mhz or better, Samsung 840/850 Pro or 950/960 Pro SSD or better.  But, that would also depend on the operating system and what programs you typically run.  I think the reaction from the public would be a minor uproar in any suggested minimum standard. And I think that any suggested minimum standard would be picked apart by a lot of people who are probably above the average consumer, so, that puts the ISPs in a no win situation. Condemned if they say nothing and condemned if they say anything.  There's no winning here, but consumers are going to have to understand, in general, that if they want to run higher data rates, then there is a very good chance that they will have to replace their current equipment.  Coming to the decision point can be somewhat painful and aggravating, trying to prove all along that what they currently use will suffice.  Technology waits for no man as they say, and that is the painful truth of it.  

 

Just to point out, the IEEE very recently approved an ethernet standard which will allow users to run 2.5 or 5 Gb/s over their existing 1 Gb/s Cat 5e/6 ethernet cabling.  

 

http://arstechnica.com/gadgets/2016/09/5gbps-ethernet-standard-details-8023bz/

 

When that technology trickles down to routers, pc's and laptops, it will trigger another round of equipment upgrades, but, the same question will still exist, "What's behind the port".  If what ever is behind the port won't support the higher data rates, then the high speed port itself is of little value.  Same situation all over again. So, again, its up to the consumer to educate him, or herself.  

 

You probably won't agree with what I am saying here, but, the general rule that applies is, running higher data rates and demanding programs requires money, money for faster processors, memory and SSDs or Raid Arrays.  There's no getting away with this cheaply, which is rather unfortunate.  


I do have to disagree. I work for a system integration company and we sell within the datacentre. I'm very familiar (as I'm sure you are) with speeds and feeds. Vendors obviusly cannot test every customer situation. There are small, medium, large and enterprise customers to consider with a myriad of infrastructure. No way a vendor could account for all. What they can do is test against minimum specs to achieve stated, advertised performence. 

I know if I purchase a low-end firewall appliance with a certain controller, memory, cache, that I'll be able to achieve a certain level of bandwidth, connections/sec, etc. If I need more from the firewall I can easily check the vendor product page to see what I can get from a specific model.

I refer back to Windows 10. Microsoft always publishes minimum hardware requirements:

 

http://www.techrepublic.com/article/windows-10-on-an-old-pc-when-it-comes-to-specs-how-low-can-you-g...

 

You can choose to pick apart those minimum requirements, but it's what Microsoft has tested , vetted and passed within their labs. If you're a computer zealot and can do better than fine, but as long as there is a vendor standard to work from then the everyday layman will be ok. By publishing a baseline, the vendor can better support the customer because now minimum hardware requirements have been crossed off the troubleshooting list. They can investigate other issues, or perhaps the hardware is faulty. They're not guessing that Windows 10 won't run maybe due to your hardware.

I can guarantee you that when that IEEE standard trickles down, vendors will communicate what's required in the appropriate manner. At least the responsible vendors will.

IMO, publishing minimum baseline around nic, ethernet cable, cpu, memory and disk isn't an impossible excerice for Rogers to do for their Internet packages. It would help both us and them.

 

 

 

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

gp-se
I'm an Advisor

Hey guys, I'm curious what's the fastest speeds that wireless supports? I have Gigabit Service using the Rogers Modem. I have a computer that connects to the Router at 1300AC. However all speeds tests come back the same: 450 down, 30up.

 

Is this a limit of WiFi technology, or will a 3rd party router give me faster wireless speeds? I only care about wireless  speeds.

 

I cannot test LAN performance since my computers don't have LAN ports. 

 

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

forbsy
I Plan to Stick Around

@gp-se wrote:

Hey guys, I'm curious what's the fastest speeds that wireless supports? I have Gigabit Service using the Rogers Modem. I have a computer that connects to the Router at 1300AC. However all speeds tests come back the same: 450 down, 30up.

 

Is this a limit of WiFi technology, or will a 3rd party router give me faster wireless speeds? I only care about wireless  speeds.

 

I cannot test LAN performance since my computers don't have LAN ports. 

 


https://www.cnet.com/how-to/your-router-isnt-as-fast-as-you-think-it-is-heres-why/

Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

Datalink
Resident Expert
Resident Expert

@gp-se, let me draw your attention to the following chart, which is the Modulation and Coding Index for 802.11n/ac.

 

http://mcsindex.com/

 

The Spatial Streams refers to the number of antenna on the device in question.  Basically the chart determines what each antenna will transmit, in theory and then just multiplies it for 2, 3, 4, antenna etc.  The Hitron CGNM-3552 supports 80 Mhz wide channels, so, refer to the two columns that indicate 80 Mhz width.  The left is a long guard interval between transmissions, the right is for the short guard interval.  Looking at the Wifi Alliance site, there isn't a test certificate for the CGNM-3552, but there are certificates for the CGNM-2250 and CGNV4 which is used in the UK.  They indicate support for the short guard interval, so, I will assume for the sake of the argument that the CGNM-3552 does as well, so, use the right hand 80 Mhz wide column.  Indicated in blue, at the intersection of 3 antenna at the bottom of the 3 antenna section, and the right hand 80 Mhz column, is a theoretical max transfer rate of 1300 Mb/s.  Take the 256 QAM factor of 5/6 and multiply 1300 x 5/6 = 1083 mb/s as a max "data" transfer rate after the wifi transmit overhead.  Remember that is under absolute ideal conditions. So, in theory, the CGNM-3552 should be able to match its wired transfer rate.

 

Now, the question is, what can your computer handle in terms of the wifi adapter rates, and in terms of anything and everything beyond the adapter, including the processor, memory speed and amount, and hard drive transfer rates in the event that the laptop doesn't have a huge amount of memory.  Just because the adapter can match the Hitrons 1300 Mhz wifi adapter frequency, that doesn't mean that the rest of the pc can keep up with it. But, at the present time, you have two unknowns that you are dealing with, the transfer rate out of the Hitron modem, and the transfer rate inbound for the pc.

 

Looking at your 450 Mb/s number, assuming 802.11ac wifi under the ideal, best transfer conditions, and running the reverse calculation, that would give 450 x 6/5 = 540 Mb/s, which implies that the modem is transmitting on a 40 Mhz channel using the long guard interval.  Its possible that even with an 80 Mhz wide channel selection in the modem, that the modem is reacting to the clear channel check carried out by the pc prior to every modem broadcast to the pc, and is restricting itself to a 40 Mhz wide channel as the upper or lower co-channel is occupied.  If you use inSSIDer to look at your wifi envirnment, you might be able to determine if there is another router on one of the co-channels and if there is a clear channel choice that would give you an open 80 Mhz wide channel.  You can try using Hitrons own wifi scanner which is in the Diagnostics section.  The modem is actually fairly sensitive, so it might surprise you as to how many other modems and routers it can detect.  To use inSSIDer, you would have to use the newest licenced version as the last freebie version doesn't support 802.11ac.  That would be the first step, determine who else is using a 5 Ghz channel nearby, and if there are any 80 Mhz channels that are open.  If so, maybe all you would have to do is change channels.  If the 5 Ghz band is busy, then it won't matter if you did decide to buy a faster router, as the interference will not change, and that would also prevent any other modem or router from running an 80 Mhz wide channel to support faster data rates.  It all depends on who else is out there.

 

Then there is always the question of, can the Hitron modem wifi keep up with its wired data rate.  That is another one of those 64$ million dollar questions.  Thats really an unknown at this point.  When I was running the 250/20 with a CGN3ACSMR, the best I ever saw on a 5 Ghz network was just over 200 Mb/s with a gaming laptop.  That same laptop sees about 440 Mb/s with my Asus RT-AC68U on the gigabit service.  That router connects at 1300 Mhz running 802.11ac, but, the router itself isn't capable of keeping up with the wired rates, which is pretty typical for routers.  

 

The max theoretical short guard rate for the CGNM3CSMR for 802.11n is 450 mb/s x 5/6 = 375 Mb/s for data.  So, the laptop can do that, for some reason the CGN3ACSMR couldn't.  Does that same idea apply to the CGNM-3552?  Good question.  If so, then a new router might be able to transmit a faster data rate.  Perhaps someone with a much newer router can chime in here and indicate what data rates they see from a wifi speedtest.  But, you have to remember that the final data rates are always site dependent.  The rate seen at some other location isn't necessarily what will be seen in your home, even with the same equipment.

 

So, hope this helps. Please excuse the technicalities, but the only way to determine, "can I go faster" is to look at the numbers.  In theory I believe you could, but, that might be shot down by other modems and routers that are running nearby.  Or in other words, good idea, no cigar.....

 

 

If you decide to go router shopping, have a look at the smallnetbuilder site.  If you look at the transfer rates for a lot of the routers on the market, you will see that the test rates are nowhere near the max theoretical rates.  Solution, more antenna to run more data streams.  Thats the only real way to solve it, unless you go to 802.11d which can support much higher data rates.  At the present time there is only one router out that supports 802.11d and I'm not sure if there are any laptops or wifi adapters out for pc's at this point in time.  

 

http://www.smallnetbuilder.com/tools/rankers/router/view

 

 



Re: Any One Have 1Gbps Download1 50Mbps Upload Yet

Yup, there we go.  No doubt, for some reason the Hitron data rate is the problem.  Now the question is.... why?



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