I am Rogers customer for last 10 years. I have been trying to portforwarding for last couple of months. I have used Hitron CGN2, CGN3, Cisco DPC3825 and none of them working, and also used all in bridge mode, with linksys WRT54G router, still not working. I am not new to this port forwarding.
So I called Rogers and explain them, What they said is I have to call expert Techs @ Rogers and have to pay $49.00 and they will port forward to me. So I called them, one of the very nice tech, I ask hime how you going to do this?
He told me even if this is bridge mode port forwarding wan't work. when you pay $49.00 they will flash with new firmware and then your gateway is full open and you can port forward. Is this is legal? any friends here have done portforwarding in any of these gateway's. Hitron CGN2, CGN3 or Cisco DPC3825 ? if yes what is your firmware ver ?
If they are really doing this its illeagal. We have all the rights to do portforwarding in our gateway.
Don't know about the legal part But, if this is true, this port forwarding issue has been the topic of lively debate on a lot of OTHER forums. Guys are pretty ticked off about it.
Great post. You may just have provided the missing key to the puzzle.
The hitrons have been known to not have the port forwarding work..
There have been a few people who have said, that the CISCO more recently, likely new firmware, have stoped working.
The SMC is still currently fine.. i am running that one, at least on the firmware that i have on it, and forwarding works fine.
I do agree, this is something that should be fixed at the gateway level of usage.. port forwarding should not NOT work. Even for simple programs, sometimes communicate better with port forwarding.
(now, i can undersand in some things, that rogers per the ToU, says you really can not use your own connection to host a SERVER.... but that is not the ONLY usage for port forwarding, therefore should not be just blocked outright).
Though... bridging SHOULD work. There are many people who have had those modems, and were able to do the port forwarding fine by switching to bridged mode and letting the router handle the forwarding.
What are you specificaly trying to forward/set up?
(Feel free to PM me if you wish, etc. I am fairly experienced at setting up forwarding, servers, etc so may catch something thats preventing it)
I just need Port 3389 to be forward for RDP. and also port 80.
None of them work in any Rogers gateways. So I thought this is a problem on my laptop. So I took to my office and check port forwarding and I see @ office everything is open. So in this case its not my computer.
We must have all rights to open port 3389. for RDP what is build in Windows. So why they block that and asking $49.00 to open it? even the tech said to change Cisco DPC3825 to better Hitron CGN3 and called the Rogers and they will flash a new firmware and I can open all ports. and I ask him how if I bridge the gateway and use my own router and he said its still going be same and will be blocked. So I bridge the Cisco and try with Linksys WRT54, forward the ports, disable firewall nothing changed. So he was right and we have pay rogers to open it.
@ Kitty, I very much appreciate if you can help me. you can PM me or you can connect to my computer and do what ever you can.
But in the mean time I am just going to make a formal complain to CRTC and inquire about this port blocking and asking us pay to open it.
I think the talking to the textperts thing, to have them enable the ports/firmware.. is a little bit of BS IMHO.. i dont think thats it.. and if it is, its wrong.
Give me some time this afternoon to do some testing..
I know on MY gateway, which is NOT bridged, the SMC.. i know 80 works fine. I have a basic webserver set up ok with it.
So i KNOW its not a block, etc say from ROGERS back end... it has to be if anything at the gateway level.
It has been AGES since i did RDP on my box (i use logmein-pro now), so will at least test IF it works on not (doesnt have a general block).
I have had my firmware on my SMC flashed in the past, with no charges, talking to the textperts, etc.
Maybe try, and talk to the techs again, leaving out the port forwarding, and see if they can check/flash it to the newest version, regardless of anything else.. and try testing with that.
(though, in some ways, i can see WHY/IF they would want to block RDP. I work in a corporate IT environment, and its completely blocked, by port forwarding at least... users can VPN, then 'localy' connect. RDP, can be a MAJOR security risk when open)
So this resolved itself for me not soon after I started this topic.. but now it's back again. So sick and tired of Rogers crappy service that I pay too much money for. Can't wait to cancel and switch to a company that cares about customer satisfaction.