Hi yes i have been testing multiple device wifi and ethernet
here just a quick snapshot of what i i am getting was told was all my devices didn't do anything to my device but somehow seems a bit better....something was and is not right and it is not at my end
|2018-11-30, 12:11 a.m.||642.3006|
|2018-11-30, 12:12 a.m.||142.4606||100U|
|2018-11-30, 12:14 a.m.||135.4087||100u|
|2018-11-30, 8:55 a.m.||135.3668||100u|
|2019-03-16, 1:45 a.m.||135.1695||100u||average speed for the time I had 100u|
|2019-05-28, 8:37 p.m.||133.7559||100u|
|2019-07-14, 9:45 a.m.||141.6734||100u|
|2019-07-14, 1:08 p.m.||18.8513||100u||start of having issues|
|2019-07-14, 1:10 p.m.||20.70854||100u||all device slow|
|2019-07-14, 1:11 p.m.||16.29839||100u||all devices slow same reading all devices|
|2019-07-20, 8:24 a.m.||3.83576||100u||another day slow all devices|
|2019-07-20, 8:34 a.m.||17.9689||100u||slow|
|2019-07-20, 8:35 a.m.||20.19162||100u||slow|
|2019-07-20, 8:35 a.m.||18.76422||100u||slow|
|2019-07-20, 8:57 a.m.||17.13242||100u||slow all devices everyday speed test on other devices|
|Upgradeed to 500u|
|2019-09-07, 3:14 p.m.||29.0957||500U||different times of day and different server test|
|2019-09-07, 3:19 p.m.||25.36734||500u||average speed since upgrade to 500u|
|2019-09-09, 8:01 p.m.||70.0903||500U||average speed since upgrade to 500u|
|2019-09-11, 8:36 a.m.||42.2178||500U||average speed since upgrade to 500u|
|2019-09-11, 10:00 a.m.||68.70753||500u||average speed since upgrade to 500u|
|2019-09-11, 10:08 a.m.||75.54958||500u||average speed since upgrade to 500u|
|2019-09-11, 10:21 a.m.||41.83487||500u||average speed since upgrade to 500u|
|2019-09-11, 10:27 a.m.||58.11642||500u||average speed since upgrade to 500u|
|2019-09-11, 6:14 p.m.||71.53527||500u||average speed since upgrade to 500u|
|2019-09-11, 7:18 p.m.||75.22604||500u||average speed since upgrade to 500u|
|2019-09-11, 7:36 p.m.||160.7085||500u||ok now getting average speed was getting on 100u|
|2019-09-11, 7:37 p.m.||148.4203||500u||ok now getting average speed was getting on 100u|
|2019-09-11, 7:42 p.m.||162.571||500u||ok now getting average speed was getting on 100u|
|2019-09-12, 7:35 a.m.||179.639||500u||ok now getting average speed was getting on 100u|
|2019-09-12, 8:27 a.m.||245.0363||500u||wow never seen that speed tech is on his way|
|2019-09-12, 10:39 a.m.||117.5678||500u||short lived back to 100u speed|
|2019-09-12, 11:16 a.m.||85.14734||500u||Back to this speed and worse on all my devices|
|2019-09-12, 11:17 a.m.||325.9059||500u||Tech leaves all a sudden wow never seen those speeds|
|2019-09-12, 11:43 a.m.||367.2394||500u||didn’t do anything to my device|
|2019-09-12, 11:44 a.m.||384.4408||500u||somehow I finally got good speed on all my devices|
|2019-09-12, 12:03 p.m.||344.2397||500u||I finally got good speed didn’t do anyhting to my devices|
|2019-09-12, 12:20 p.m.||329.8239||500u||didn’t do a thing on my end|
|2019-09-12, 1:11 p.m.||239.4268||500u||better|
|2019-09-12, 5:45 p.m.||361.7758||500u||better|
|2019-09-12, 5:46 p.m.||326.0082||500u||ok|
|2019-09-12, 5:46 p.m.||315.9845||500u||ok|
|2019-09-12, 7:28 p.m.||26.39374||500u||what ?|
|2019-09-12, 7:29 p.m.||72.22042||500u||oh no|
|2019-09-12, 7:44 p.m.||80.8672||500u||oh no|
|2019-09-12, 8:40 p.m.||74.25304||500u||oh no|
|2019-09-12, 9:29 p.m.||64.76232||500u||oh no|
|2019-09-12, 9:56 p.m.||84.27686||500u||on no|
|2019-09-12, 10:23 p.m.||42.28426||500u||oh no not good|
|2019-09-12, 10:24 p.m.||30.28042||500u||ouch something is not right|
|2019-09-12, 10:30 p.m.||67.04834||500u||ok maybe congestion but not my device issue its upstream|
|2019-09-12, 10:32 p.m.||393.1394||500u||WOW OK Much better this is what I should be getting|
|2019-09-12, 10:56 p.m.||399.9668||500u||OK|
|2019-09-12, 10:57 p.m.||337.9746||500u||ok|
|2019-09-12, 11:05 p.m.||375.8917||500u||ok|
|2019-09-12, 11:14 p.m.||417.9302||500u||wow|
|2019-09-12, 11:25 p.m.||421.6285||500u||wow|
|2019-09-12, 11:26 p.m.||200.6884||500u||ok|
|2019-09-12, 11:28 p.m.||370.3044||500u||ok|
|2019-09-12, 11:33 p.m.||149.6189||500u||ok connected to a wifi pod|
|2019-09-12, 11:34 p.m.||169.3798||500u||ok connected to a wifi pod|
|2019-09-12, 11:37 p.m.||144.8279||500u||another room wifi pod|
|2019-09-13, 7:17 a.m.||127.656||500u||wifi pod|
|2019-09-13, 7:48 a.m.||115.7134||500u||wifi pod|
|2019-09-13, 8:00 a.m.||129.9245||500u||wifi pod|
|2019-09-13, 5:33 p.m.||387.0927||500u||gateway ok speed|
|2019-09-13, 6:37 p.m.||135.2887||500u||wifi pod|
|2019-09-13, 8:04 p.m.||344.5835||500u||wow much better|
|2019-09-13, 11:31 p.m.||390.6018||500u||ok|
|2019-09-14, 12:00 a.m.||96.14413||500u||maybe congestion|
|2019-09-14, 12:01 a.m.||532.1313||500u||what is that wow awesome give me more|
|2019-09-14, 12:05 a.m.||587.7996||500u||again wow! This is what I should be getting|
|2019-09-14, 12:08 a.m.||365.276||500u||ok|
|2019-09-14, 12:09 a.m.||196.6005||500u||wifi pod|
|2019-09-14, 12:11 a.m.||186.884||500u||wifi pod|
|2019-09-14, 12:17 a.m.||180.3812||500u||wifi pod|
|2019-09-14, 12:18 a.m.||328.8284||500u||gateway ok speed|
|2019-09-14, 12:58 a.m.||104.7688||500u||pod|
|2019-09-14, 12:58 a.m.||206.2879||500u||pod|
|2019-09-14, 7:20 a.m.||405.9789||500u||wow! What do I have to do to average this speed|
my house has a ignite 500 cable internet connection. since last year this connection has had a weird problem.
it is running docsis 3.1, download speed is like 2.1Mbps while upload speed is at 20+Mbps
rogers tech came once in the last month, said it was related to a cable filter device installled like two years ago to reduce the power of the cable signal strength, the speed became fine/normal after the visit, but after a month or so, the problem reappeared. crawling back like a creepy ghost.
|IP Address||7.xx *privacy*|
|Gateway IP Address||7.xx *privacy*|
|DHCP Lease Time||😧 06 H: 12 M: 41 S: 13|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||23700000||ATDMA - 64QAM||30.750||2||6400000|
|2||38596000||ATDMA - 64QAM||34.750||3||3200000|
|3||30596000||ATDMA - 64QAM||30.750||1||6400000|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
Welcome to Rogers Community Forums! 🙂
Thank you for posting slow speed concern in the Community. I appreciate listing the signal strength table; the levels seem to be within specs. However, we would like to analyze the OFDM Downstream channel to isolate the issue.
I just recently upgraded to Rogers Ignite 500 from 100 and I too have found that speeds have been spotty. The family room computer, which is on the main floor of our typical late 1980s house, is plugged into the modem via Ethernet and seems to be testing consistently over 500 -- so that part is good. BUT, my home office is on the second floor, and work from my laptop there so laptop was connecting via WiFi -- I have a Pod in the room with me, and my room is almost directly above the modem on the main floor. Despite having the Pod in the room with me, the signal strength oscillates between full bars and one lower than full. I was getting speeds from 20 to 40 Mbps. I then ran an Ethernet cable from the Pod to my computer and was getting around 40 Mbps. I was on the phone with a tech yesterday, and he had me reboot my work computer and I suddenly got well over 100 Mbps. But later that day and today, it's back to 20-40 range. I just reconnected my D-Link Powerline unit (Ethernet from modem to base unit on main floor, then the receiving unit plugged in to outlet in my office and then Ethernet from there to laptop) and now getting about 190 Mbps - quite good, but still only about 40% of what I theoretically should get. I had hoped with the Pods that I would be able to REDUCE the amount of hardware plugged in all over the place, but doesn't look that way. So I am wondering why the WiFi is so slow with those "mesh" pods -- they are worse than the 100u setup I had before! As it stands now, it looks like I need to get rid of the Pods and buy more Powerline units -- connecting my PS4 which is in the basement is next on my to do list, as I don't trust the speed it's getting. Based on my observations so far, the PS4 is getting worse speeds, even being plugged into a Pod via Ethernet. Bottom line, if you can confirm that the Pods are the weak link, then I can move forward with a solution. Thanks!
Thank you for posting your query in the Community. As you observed, it's good to know that your modem is delivering the package speed on your wired computer.
Our Community can surely assist in figuring out the best possible options to get good speeds for other devices.
Since you have mentioned mesh and pods, can you clarify if you have Ignite TV service or regular cable service? Is the mesh network self-installed?
Please also provide the modem and mesh networks' make and model.
We look forward to hearing from you.
Hi, I also have ignite 500u and have the similar slow speeds issue with ethernet and wifi connections. A tech support did come over and said everything is working and my devices are the problem. I do not understand how I had the cable internet with 500u connection using the white rectangular modem (hitron?) in the past and my devices did not experience the same slow speeds as now changing over to ignite 500u. I am not using a router, and the modem is placed in the same location as the previous cable internet modem. I am not sure what to do and if support can help. Below is the table for the downstream and upstream. Also, is there a way to change the DNS entries on the mode itself, I believe I was able to do the same with the previous cable modem (white rectangular shape) and curious if that can help my speeds a little. The tech support person who came over did say the modem is fine, and no issues. For some reason, I am getting invalid HTML error when pasting in the the downstream results...
Upstream Channel Bonding Value
Index 1 2 3 4
Lock Status Locked Locked Locked Locked
Frequency 22 MHz 25 MHz 30 MHz 36 MHz
Symbol Rate 2560 2560 5120 5120
Power Level 44.5 dBmV 44.5 dBmV 43.5 dBmV 40.3 dBmV
Modulation QAM QAM QAM QAM
Channel Type TDMA_AND_ATDMA TDMA_AND_ATDMA ATDMA ATDMA
Hello and welcome to our Community Forums @Joel1990!
We'd love to help you out but we'll need a little more information. If you scroll up, you should see the format in which others have posted their signal levels from their gateway.
If you would also be so kind as to do a speed test and post the results here, that would allow us to better understand the scope of your degraded speeds. In addition, if you could perform a tracert and post the results here, that may help us to identify the potential source of the issue.
For the sake of your privacy, please be sure you redact any personally identifying information such as your MAC address or IP address.
I did look at the previous posts for the structure of the results, but every time I try to use the tables, I get an HTML error like my last message mentioned. So I am not sure how to post the results...
speed tests using speedtests.net and fast.com yield results averaging just over 200mbps, and I am currently on a 500u plan.
It's possible there's an issue with your browser that's causing the HTML error but it's nothing we can't workaround.
You could screenshot the results and post them as a picture or link us to a simple text file with the results.
In any case, I think it would be best if I ran some tests from here for you. Please PM us @CommunityHelps when you can so I can take a look at your modem and area directly.
If you're not familiar with our PMing process, you can find instructions here.
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