Dang its been a while but it seems that i am going to be on the merry go around once again..Last time i posted an issue with my speeds it took 1 1/2yrs to get it fixed sort of :-).
Now i am having the same problems starting a few weeks ago, i put off calling support cause i knew what was coming but i didnt expect things to be so slow.
person on the phone of course suggested that i exchange my modem which i had them send a tech with one since its over 45minute drive to the nearsest rogers outlet that has modems that i could do the exchange at.
so tech comes does the exchange then starts addressing my speed issue then after half hour of basically telling me that i need to re install windows? i then fired up my other bare bone putter and low and behold same issue on that one as my main one Slow Speeds as confirmed by Rogers Speed Test Tool, i Averag anywhere from 89.8 Mbps to
140.0 Mbps on my 500/20 package..Tech changed cables and what not but no change, they fired up there putter and they got higher results but i noticed that they wernt testing from the same server as me so i guess thats why the small imporvement.
Needless to say after all is said and done once again like all my previous experice they decided to escalate my ticket since they couldnt find anything in house to be the problem..
So on Feb1st was the day that they told me that i should get some feed back in a few days about this, k so by the 5th i hadnt heard anything as of yet so i called iin to get an update as to what was happing, found out that on the 2nd it was accually escalted to a Senior tech? and that it was still pending. i called back the next day as it was expaliined to me it takes 3 days before i may here from the senior tech to arrange a visit and was told that it was still pending..so now we are at the 10th and still no word...
is it just me or has rogers field support taken a nose dive in the last year or so and i wont even try and figure out the poor quality of phone support for any internet issues cause basically after a few minutes the basic fix all is exchange the modem.
here is my current docwan which is pretty good compared to what i normally see
It has been awhile! I am sorry that your return was prompted by this experience . Let us turn this around for you.
If your case was escalated to a Senior Tech on the 2nd, you really should have heard something by now. Please PM us @CommunityHelps and we'll find out what's happening with your call back. If any further action is needed on our part, I'll take care of it for you.
If you're not familiar with our PMing process, you can find instructions here.
k just got a call from the supervisor tech guessing thats a senior tech? we setup a house visit for monday feb 18th 10:00-12:00 they wanted to come this thursday but i had plans for that day that couldnt be changed, i tried for the weekend but i guess they dont do weekends :-)...from past experince with all this i am still confused as to why after the first tech said that it wasnt in houlse that was the problem but outside which means that i dont need another inhouse visit just to confirm what the firs tech said, cause i am 99.9% sure that the bottom line will be that the next tech visit will be escalted once again.. but we will just have to wait see :-)