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2.5 Gb Ignite - Suspect it has been provisioned at 1.5Gb

mclearn
I'm here a lot

Hello, 

 

I was wondering if anyone could comment on their typical wired speedtest for the 2.5Gb package. I have a suspicion that I was provisioned at 1.5Gb, since my speedtest is a consistent 1750Mb up and down. 

I am running an Asus AX89X directly from the ONT at 10Gb. This is the same setup that I used to pull 3.3Gb from my Bell line. 

The other factor could be that my fiber line is spliced from my neighbour, while I am waiting for my own line to be buried. However, I believe that these lines go back to an XGS-PON, so there should be plenty of headroom. Actually, I wonder now if my neighbour's line is GPON... 

 

Regardless, step one is ruling out a 1.5Gb provision on my ONT. 

 

 

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Re: 2.5 Gb Ignite - Suspect it has been provisioned at 1.5Gb

RogersJermaine
Moderator
Moderator

Hi @mclearn,

 

Welcome to the Rogers Community Forums, and thank you for your post! 

 

I appreciate the detailed response and thank you for reaching out to us in the PMs. I'm hopeful we can work towards a resolution.

 

Regards 

RogersJermaine

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Re: 2.5 Gb Ignite - Suspect it has been provisioned at 1.5Gb

RogersJermaine
Moderator
Moderator

Hi @mclearn,

 

Welcome to the Rogers Community Forums, and thank you for your post! 

 

I appreciate the detailed response and thank you for reaching out to us in the PMs. I'm hopeful we can work towards a resolution.

 

Regards 

RogersJermaine

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