Internet, TV & Home Phone Knowledge Base

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    Simply follow the instructions below to program your Rogers Remote or to turn it into a Universal Remote.   Program your Rogers Remote Turn on the TV or DEVICE you wish to program and follow the steps below. Be sure to point the remote at your equipment during setup. Press and hold SETUP until the mode key blinks twice. Press the mode key for the device you wish to set up. Aim the remote at your equipment and press and hold down the OK key. Release the key when the device turns off and setup is complete. Manual Code Entry: If you’d rather take matters into your own hands:   On your computer: Go to the   urcsupport.com Enter Rogers in the “Enter your provider” search window Select the type of remote you have from the list of available remotes Select “Code Finder” Select the brand and model of the component you want to control. Write down the code that is returned. Then, in your home theatre setup: Turn on your equipment and follow the steps below to set up your remote. Be sure to point the remote at your equipment during setup.   Press the mode key for the device type you wish to setup. Press and hold SETUP until the mode key blinks twice. Using the digit keys on the remote, enter the code shown in the code finder above. Test the remote to confirm that it controls your device as expected. If it does not, try again using the next code listed.   Volume Lock Settings Press and hold SETUP until the mode key blinks twice. Press the VOLUME UP key. Press the mode key for the device you wish to use for volume control. The key will blink twice to confirm.   POWER/INPUT/MODE KEYS VIDEO INPUT cycles through video inputs on the TV or Audio Device WATCH CABLE turns equipment used for watching cable TV on and off  SETUP used for remote control programming MODE KEYS used to set remote to control selected device NAVIGATION KEYS A-D KEYS   used for special functions displayed on your cable menus GUIDE   displays program guide ON DEMAND   used to access on demand program library MENU   displays main cable menu DAY -/+   used to jump a day ahead or back in program guide INFO   displays information on current selected program PAGE +/-   used to jump a page at a time in program guide EXIT   closes current menu PLAYBACK CONTROLS LIST   displays a list of recorded programs on DVR boxes.   This green button is small but mighty. It displays your list of PVR recordings and the upcoming shows you have slated to record. If you’re anxious to watch the latest episode of The Big Bang Theory you missed but recorded, simply hit List to peruse your recordings to find it. RECORD   press to record selected program FF/PAUSE/PLAY/REW/SKIP BACK/STOP/SKIP FWD   used to control playback of live, recorded, or On Demand programs Instant Replay (button with arrow facing counter-clockwise)   When you’re watching a PVRed movie or show and want to see something again, use this button to instantly replay the last eight seconds of whatever you’re watching. Instant Replay comes in handy for re-living hilarious movie scenes and watching unbelievable sports maneuvers. OTHER KEYS LAST   returns to the previously selected channel FAV   cycles through favorite channels set on your cable box PIP ON/OFF   turns on picture-in-picture on some cable boxes   this row of buttons is a priceless gift for all your multitasking – or, multi-viewing, rather – needs. So, when you’re glued to your home team’s hockey game, but don’t want to miss out on the wild-card chase, you can keep score of both at the same time. Press PIP On/Off to turn the Picture-in-Picture feature on your PVR off or on. PIP Swap switches sounds and images between the smaller PIP window and the main (larger) window on your TV screen. SWAP   used to swap between tuners on DVR boxes or to swap pictures on PIP boxes LIVE   returns to live TV HD/Zoom   If you have an HD digital box, use this button to quickly and easily change the aspect ratio of whatever you’re watching. If you prefer widescreen, for instance, click the button and toggle to the ratio setting that suits you best. FAV   Navigate to your favourite channels with the click of a button by pressing FAV. No need to memorize channel numbers or spend precious TV time perusing the guide to find HGTV or HBO or your local CTV affiliate.  To set your favourites, press the Settings button until the General Settings menu appears. From there, scroll through until you find the feature you want (in this case, Favourites) and press OK/Select. Then, just follow the prompts. Also feel free to check out the ongoing Community Thread: Programming TV with 5-mode Remote                                        Simply follow the instructions below to program your Rogers Remote or to turn it into a Universal Remote.     Program your Rogers Remote   Turn on your TV, then press   TV. It will blink once. Press and hold   SETUP   until the TV button blinks twice, then release it. Press   9 9 1   (the TV button will blink twice). With the remote pointed at the TV, press   Power. Repeatedly press and release   Channel +   until your TV turns off. Now the remote will cycle through all possible codes until a match is found. You may need to press   Channel +   several times to find a match. Once the TV turns off, press   SETUP   once to lock the code. Then press   POWER   to turn on your TV and to confirm the code was correct and is locked.     Program your Rogers Remote as a Universal Remote   Auto-scanning Mode: Turn on the component you want to control with your Rogers remote. On your Rogers remote, press the button that corresponds with the component you’d like to control with your Rogers remote (TV, DVD, AUX etc.). On your Rogers remote, press and hold the   SETUP   button until the component button you chose flashes twice. On the number pad press   9-9-1. The component button will again flash twice. Press the   PWR   button then, slowly and repeatedly, press the   CH+   button until the component you want to control turns off. When the component turns off, press the   SETUP   button. The component button will flash once to confirm your code is locked in.   Manual Code Entry: If you’d rather take matters into your own hands:   On your computer: Go to the   www.urcsupport.com     Select the brand and model of the component you want to control. Write down the code that is returned.   Then, in your home theatre setup: Turn on the component you want to control with your Rogers remote. Press the corresponding component button on your Rogers remote (TV, DVD, AUX etc.). On your Rogers remote, press and hold the   SETUP   button until the component button you chose flashes twice. Enter the   four-digit code   you received from the Rogers Remote Code Library. Press the   PWR   button to confirm that you are now controlling the selected component with your Rogers remote.     Know Your Remote Buttons   List   This green button is small but mighty. It displays your list of PVR recordings and the upcoming shows you have slated to record. If you’re anxious to watch the latest episode of   The Big Bang Theory   you missed but recorded, simply hit   List   to peruse your recordings to find it.   Instant Replay (button with arrow facing counter-clockwise)   When you’re watching a PVRed movie or show and want to see something again, use this button to instantly replay the last eight seconds of whatever you’re watching. Instant Replay comes in handy for reliving hilarious movie scenes and watching unbelievable sports maneuvers.   PIP (Picture-in-Picture)   This row of buttons is a priceless gift for all your multitasking – or, multi-viewing, rather – needs. So, when you’re glued to your home team’s hockey game, but don’t want to miss out on the wild-card chase, you can keep score of both at the same time. Press   PIP On/Off   to turn the Picture-in-Picture feature on your PVR off or on.   PIP Swapswitches sounds and images between the smaller PIP window and the main (larger) window on your TV screen. If you want to move the PIP window somewhere else on your screen, press   PIP Move   and use your remote’s arrow buttons to pilot where you’d like it to go. Finally, hit   PIP CH+ or CH-   to scroll between the PIP channels.   HD/Zoom   If you have an HD digital box, use this button to quickly and easily change the aspect ratio of whatever you’re watching. If you prefer widescreen, for instance, click the button and toggle to the ratio setting that suits you best.   FAV   Navigate to your favourite channels with the click of a button by pressing   FAV. No need to memorize channel numbers or spend precious TV time perusing the guide to find HGTV or HBO or your local CTV affiliate.  To set your favourites, press the   Settings   button until the   General Settings   menu appears. From there, scroll through until you find the feature you want (in this case, Favourites) and press   OK/Select.   Then, just follow the prompts.
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  Here’s how to find out just how fast your current internet-connection speed is:   Open your preferred Web browser and go to   Rogers Speed Check. Click   Check Your Speed   and then   Begin Test   in the new window that will be opened. Watch while Rogers Speed Check measures your download and upload speeds.   Jargon Buster   Upload:   This is how fast your internet connection allows you send files to other computers or online resources. Measured in Kbps (or Mbps on faster connections), higher is better.   Download:   This is how fast your internet connection allows you to receive files. Measured in Mbps (or Kbps on slower connections), higher is better.   Mbps:   Stands for megabits per second. A megabit is a measure of data speed, not to be confused with a megabyte which is a measure of data storage. There are eight megabits in a megabyte. In other words, divide the speed in megabits per second (Mbps) by eight to get the megabytes per second (MB/s).   How fast is 250 Mbps?   Song download (5 MB) – Less than a second Movie trailer (60 MB) – Less than 2 seconds Full-length movie (700 MB) – Less than 23 seconds HD movie (4 GB) – 2 minutes, 11 seconds   How fast is 6 Mbps?   Song download (5 MB) – 7 seconds Movie trailer (60 MB) – 1 minute, 20 seconds Full-length movie (700 MB) – 16 minutes
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  Rogers and Yahoo! are transitioning to a new standard for logging in to your email account from mail clients and devices that offers improved security over the old username/password login method. While this will enhance the security of your Rogers Yahoo! email, it may also require some changes to how you have set up your mail client to log in and get your email.   Who doesn’t need to update their settings? No changes are required if you only check your email using   Rogers Yahoo! Webmail. You can still use your username and personal password to log in as you normally do. Customers who used the automatic Yahoo! setup option on the following mail clients are also good to go: Mail on iPhones and iPads running iOS 9.0 and above Mail on macOS 10.11/El Capitan and aboveers Webmail, Settings, Outlook, Mac mail,  Users of the Gmail client on Android phones and tablets running Lollipop/5.0 or newer Users of the Outlook Mobile app Users of the Yahoo! Mail app Who needs to update their settings? Customers with Rogers Yahoo! email addresses who use an email client like Microsoft Outlook, Windows Live Mail, or Outlook Express, versions of macOS Mail older than macOS 10.11/ El Capitan, or others that get email using either POP or IMAP. Customers using cell phones and tablets may also need to change their settings if they’re using older devices or have manually set up their device for POP or IMAP using the “Other” option instead of the Yahoo! option. To update your settings, you’ll need to create an   App Password   to use in place of your personal password for the email client you are using.   What’s an “App Password” and why do I need it? App Passwords   are randomly generated, application-specific passwords that can be generated in the   Rogers Member Centre. App Passwords provide a more secure way for older clients that don’t support OAuth to check email because they will no longer send your personal password every time they log in. While you will need to use these for your email client, you will continue to log in to   webmail   and the   Rogers Member Centre   with only your personal password.   My email client requires an App Password. How do I generate one in the Rogers Member Centre? Go to the   sign in page. Enter the Rogers Yahoo! email address and password for the account you’d like to create an App Password for. Select   Next. Mobile:   Select the menu icon  in the top-left corner, then   Account Information. Desktop:   Select   Account Information   in the top-right corner of your browser window. Select   Authorized Applications. In the   Name your password   field, label your App Password with the name of the mail client it’s for, then select   Generate. Write down the randomly generated app password or copy it to your clipboard. Enter the password in your email client using the instructions below. When you’re finished, select   Done   on the popup. If you have another email client that needs an App Password, select   Add Another. Or select the trash icon  to delete an entry. How do I update my settings to use the App Password? The instructions below will help you update your password with the   App Password   for the most common email clients. If you need help with a client that’s not in the list, the software manufacturer will best be able to assist you with this. Note:   These instructions are intended for Rogers Yahoo! email users only. If you use a Rogers Yahoo! account to send email from a   non-Rogers Yahoo! address, we recommend that you reach out to your other provider. Most have now updated their servers so that this is no longer necessary. If they are unable to help, you can still create an   App Password, however   enter it in your Outbound Email Server   settings only. Outlook 2010/2013/2016 Click   File. Click   Account Settings   twice. Select your Rogers email account and then click   Change. In the   Logon Information   section: User Name   should be your full @rogers.com email address. Password   - enter or copy/paste the   App Password   you generated above for Outlook. Ensure the   Remember Password   option is checked. Click   Next. Click   Finish. Click   Close. Outlook 2007 Click   Tools   and then   Account Settings. Select your Rogers email account and then click   Change. In the   Logon Information   section: User Name   should be your full @rogers.com email address. Password   - enter or copy/paste the   App Password   you generated above for Outlook 2007. Ensure the   Remember Password   option is checked. Click   Next. Click   Finish. Windows 10 Mail On the main Windows 10 Mail screen, click on   Settings   then   Manage Accounts. Click on your Rogers email account. On the   Account Settings   screen: Your User name   should be your full @rogers.com email address (it will be greyed out and not editable). Password   - enter or copy/paste the   App Password   you generated above for Windows 10 Mail. Click   Save. Windows Live Mail From the main Windows Live Mail Screen, right click on the Rogers email account in the left-hand column. Click   Properties   and then the   Servers   tab. In the   Incoming Mail Server   section: Email username   should be your full @rogers.com email address. Password   - enter or copy/paste the   App Password   you generated above for Windows Live Mail. Ensure the   Remember Password   option is checked. Click   Apply. Windows Mail Click   Tools. Click   Accounts. Select the account you are using to check your Rogers email and click   Properties. Click the   Servers   tab. In the   Incoming Mail Server   section: Email username   should be your full @rogers.com email address. Password   - enter or copy/paste the   App Password   you generated above for Windows Mail. Ensure the   Remember Password   option is checked. Click   Apply. Click   Close. Outlook Express 6 Click   Tools. Click   Accounts… Click on the account on the list of internet accounts and click   Properties. Click   Servers. In the   Servers   window check the following: Account name   - confirm that this is your full @rogers.com email address. Password   - enter or copy/paste the   App Password   you generated above for Outlook Express. Ensure the   Remember Password   option is checked. Click   Apply. Click   Close. Mail on macOS Click the   Mail   menu. Click   Preferences   then the   Accounts   tab. Click on the account for your Rogers email. (If you only see   Yahoo! IMAP   instead of an email address you should be good to go already!) User Name   should be your full @rogers.com email address. Password   - enter or copy/paste the   App Password   you generated above for macOS Mail. Click on the   Outgoing Mail Server   and click on   Edit SMTP Server List. Click on the   Advanced   tab. Paste the same   App Password   as above into the   Password   field.
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  Important Information About Your Remote Your remote is initially programmed to operate only your DTA50. Therefore, you must program the remote to operate your TV.                                                                        Batteries   The remote requires two AA batteries. A diagram inside the battery compartment of the remote indicates proper placement of the batteries. *Note: Batteries must be replaced within two minutes of removal to retain programmed TV Codes.     Lookup Your TV Code Confirm your TV's Brand and Model number and input them   here.   Program the Remote to Control My TV   1. Turn on the TV.   NOTE:   Please read steps 2 to 4 completely before proceeding. Highlight or write down the codes and device you wish to program before moving on to step 2.   2. Press and hold SET until the RED Light blinks twice, then release SET..   3. Locate the code for your device in Manufacturer's Codes on the back of the user guide or in the lookup below. Brands are listed in alphabetical order with the most popular codes listed first.   4. Enter the first five-digit code for your TV. If you perform this procedure correctly, the Red Light will blink twice.   NOTE:   If you enter an invalid code, the red light will display one long blink and exit the programming mode. Repeat steps 2 to 5 with valid code.   5. Aim the remote control at your TV and press Power once. The device should turn off. If it does not respond, repeat steps 2 to 4, trying each code listed for your brand until you find one that works. If it still does not work, try Searching For Your Code.     Notes:   Do not press the SET key for more than 30 seconds.   On a few cable-ready TVs, the Power key is the only key that can be programmed successfully.
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  Did you misplace your wi-fi password and looking to have it reset?  Looking to update your current wi-fi password to keep your home’s network safe? Well you are in luck.   Check out this helpful How To video to learn how.     Steps:  Start by connecting an Ethernet cable from your computer to your modem. Next, open your web browser and type “192.168.0.1” into the address bar. Login with the username “cusadmin” and the password “password” if that password fails please try your current Wi-Fi password. If you do not know your current password a Factory Reset of the modem is required. From there, select Wireless from the top menu and click on the WPS & Security tab. If you forgot your Wi-Fi password, note the password located in the Pass phrase field. If you want to reset your Wi-Fi password, enter the new password in the Pass phrase field, and then click Save Changes. Once your device is connected to the wireless network, just test a couple web pages to confirm the connection. If you change your password, you’ll have to reconnect all your wireless devices to the network using the new password you just created.
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  Would you like to add or remove text to your screen ? Well you are in luck.    Check out this helpful How To video to learn how.     Steps: 1. First press the [INFO] button. 2. When you see this information banner, highlight the More option and press [OK/SELECT]. 3. On the lower right corner of your screen, you’ll have the option to scroll down and highlight Turn CC On and press [OK/SELECT] to toggle Closed Caption On/Off. 4. Once that’s done, press [Exit] to return to the show you were watching. And you’re done!
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  With TV Call Display, you can see who’s calling without doing a thing, right from the comfort of your couch; when a call comes in, the contact name and number pops up on your TV screen. Then, you can decide whether you want to take the call or keep watching. Best of all, it’s free to existing Rogers Home Phone and Digital TV subscribers.     How to turn on your voicemail icon:   Go to   Channel 975. Press the   down arrow   on your remote and highlight   Manage Voicemail Pop-up. Press the   right arrow   and highlight   Pop-up Settings. Highlight the desired duration: Off (default), 10, 20 or 40 seconds. Press   OK   to save your choice.   How to turn off TV Call Display:   Go to   Channel 975. Highlight   Manage Call Display Pop-up. Select   Off   from the list on your screen. Press   OK   to save your choice.   When someone calls, a banner displaying the call details appears at the bottom of your TV screen. The service is free when you subscribe to Rogers Digital TV and Rogers Home Phone with Call Display. Here’s how to get the most out of it.   (Note: These instructions apply to Ontario customers only.)   Send a call directly to voice mail:   Yikes, it’s a telemarketer! On your Rogers remote, press [A] (which is enclosed in a yellow triangle) to send a call directly to voicemail. (A subscription to Rogers Home Phone Voicemail is required.) The phone will stop ringing almost immediately. Quickly close the pop-up banner:   OK, you’ve seen who’s calling. Now you want the banner off your screen. Simply press the   circular grey Exit button   (located near the   red “C” button). If you don’t press it, the banner will stay on screen for 20 seconds (default setting). Temporarily turn off TV Call Display pop-up: Watching a show or sports event and don’t want the TV Call Display banner to appear? Press the   Blue “B” button   on your Rogers remote to temporarily turn off the pop-up. The default snooze time is two hours. While the pop-up is on the screen, press the   Red “C” buttonto access the Settings menu and customize the settings. Turn off TV Call Display pop-up: Go to Channel 975 and highlight Manage Call Display Pop-Up, then select Do Not Display Pop-Up from the list.   TIP:   Tune into Channel 975 to   customize your TV Call Display features   to suit your needs. You can view recent call logs, change how long the pop-up banner appears on your screen when you receive a call or turn on the New Voicemail pop-up.
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  So you’ve forgotten your password. No worries!   Simply follow the steps below:   Visit   rogers.yahoo.com, the Rogers Yahoo! Home. Click   Sign In. On the sign-in page, click   I Can’t Access My Account. You’ll be presented with a few options to retrieve or reset your password. You may have to answer a security question that you provided when you completed the registration process.
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  Having trouble viewing the new Atlantic Guide? Not used to the smaller font size? Well you are in luck.   Check out this helpful How To guide to learn how.   Steps: Push the MENU button twice Goto AUDIO/VIDEO and select WIDESCREEN GUIDE. Change from ON(16:9) to Off(4:3)  
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  PROBLEM:   I can’t connect to the internet from any of the computers on my network. How can I troubleshoot before calling in for help?   ANSWER:   The problem most likely lies with either your modem or the configuration of your router (if you have one). Follow the steps below, in the order they appear, to try to fix your problem.     STEP 1: RESTART YOUR COMPUTER Sounds basic, but this simple step often resolves minor issues relating to connectivity. You may also try shutting it down completely and then waiting a few minutes before restarting.   STEP 2: RESTART YOUR MODEM Unplug your modem’s power cord, and if you have a router, unplug that as well. Then wait one full minute before plugging your modem back in. Wait for the lights on your modem to turn solid green (not flickering). If you unplugged your router, plug it back in and wait for it to connect to your modem. Now, wait up to 10 minutes before your modem goes online.   STEP 3: CHECK YOUR CABLES Modem lights still not coming on solid? Ensure all power cables and wires are firmly attached to the correct ports.   STEP 4: SECURE YOUR CONNECTION Some modems have a “link” or “PC” light that indicates whether or not your computer is connected to the modem. If this light is off or flashing, then your connection isn’t secure. If the modem is connected to your computer through a network card or port, then ensure that the cable is securely connected to the computer and modem. Never connect your computer to a modem using a USB cable and a network adapter cable. There should only be one cable connecting them.       Diagnosing Slow Internet and other Signal Related Issues:     In order to examine the DOCSIS Wide Area Network (WAN) data, you will need to log into your modem in order to access the DOCISIS WAN page.  Instructions & Models are as follows:   Cisco DPC3825 Directly connect an Ethernet cable from the modem to the computer. Open a web browser and enter the following address to access the gateway login page:   192.168.0.1. Login with: Username:   cusadmin Password:   password   (Or with user password if already set) 4. Click   Status   at the top of the page and the   DOCSIS WAN   tab.   Downstream Channels                                 Power Level       Signal to Noise Ratio Channel 1:           0.0 dBmV             38 dB Channel 2:           0.0 dBmV             38 dB Channel 3:           0.0 dBmV             38 dB Channel 4:           0.0 dBmV             38 dB Channel 5:           0.0 dBmV             38 dB Channel 6:           0.0 dBmV             38 dB Channel 7:           0.0 dBmV             38 dB Channel 8:           0.0 dBmV             38 dB   ( Ideal/typical  level or range:            0.0 dBmV             36 – 40 dB )     Upstream Channels                                   Power Level       Channel 1:           38 dBmV Channel 2:           38 dBmV Channel 3:           38 dBmV Channel 4:           38dBmV   ( Ideal/typical  level or range:           36-40 dBmV )       Hitron CGN2 Directly connect an Ethernet cable from the modem to the computer. Open a web browser and enter the following address to access the gateway login page:   192.168.0.1. Login with: Username:   cusadmin Password:   password   (Or with user password if already set) 4. Click   Status   at the top of the page and the   CM STATUS   tab.     Downstream Channels Downstream Port:               1                 2                 3                 4                   5                  6                 7                   8 Frequency (MHz):          693.000     669.000     675.000    681.000      687.000     699.000    705.000       711.000 Modulation:                    256 QAM  256 QAM  256 QAM  256 QAM   256 QAM  256 QAM  256 QAM    256 QAM Signal power (dBmV):   0.0              0.0              0.0              0.0               0.0              0.0              0.0                0.0       Signal noise ratio (dB):  38.0           38.0            38.0           38.0             38.0            38.0            38.0             38.0   Channel ID:                     17               13               14               15                16               18                19                20 ( Ideal/typical  level or range: Signal Power  0.0 dBmV     Signal to Noise Ratio 36 – 40 dB )     Upstream Port:                                               1                              2                            3                         4 Frequency (Hz):                     38596000            30596000            23700000 Bandwidth (kbps/KHz):        3200000              6400000               6400000 ModulationType:                  ATDMA                ATDMA                  ATDMA Signal power (dBmV):             38.0                       38.0                        38.0     Channel ID:                                 1                             2                             3   ( Ideal/typical  level or range:           36-40 dBmV )           Hitron CGN3 and CGN3ACR/CGNM Directly connect an Ethernet cable from the modem to the computer. Open a web browser and enter the following address to access the gateway login page:   192.168.0.1. Login with: Username:   cusadmin Password:   password   (Or with user password if already set) 4. Click   Status   at the top of the page and the   DOCSIS WAN   tab.     Downstream                                                                      Port  Frequency  Modulation    Signal        Signal   Channel ID        (MHz)                                 strength    noise          ID                                                                           (dBmV)      ratio                                                                            (dB) 1     645000000      256QAM         1.5       37.636         105 2     591000000      256QAM         2.1       38.605           97 3     597000000      256QAM         2.4       38.605           98 4     603000000      256QAM         1.7       37.636           99 5     609000000      256QAM         1.1       38.605         100 6     615000000      256QAM         0.9       37.636         101 7     621000000      256QAM         1.0       37.356         102 8     633000000      256QAM         1.6       37.356         103 9     639000000      256QAM         1.7       37.636         104 10    651000000    256QAM         1.1       37.636         106 11    657000000    256QAM         0.8       37.636         107 12    663000000    256QAM         1.1       37.636         108 13    669000000    256QAM         1.3       37.636         109 14    675000000    256QAM         1.8       37.356         110 15    681000000    256QAM         1.8       37.636         111 16    687000000    256QAM         1.5       37.356         112 17    693000000    256QAM         0.9       37.356         113 18    699000000    256QAM         0.5       36.61           114 19    705000000    256QAM         0.2       36.61           115 20    711000000    256QAM         0.7       37.356         116   ( Ideal/typical  level or range:   0.0 dBmV    36 – 40 dB )     Upstream Channels                                Power Level       Channel 1:           38 dBmV Channel 2:           38 dBmV Channel 3:           38 dBmV Channel 4:           38dBmV   (Ideal/typical  level or range:        36-40 dBmV)       What to look for:   Although each model is different, they must subscribe to the DOCSIS 3.0 signal requirements.  There will of course be a difference between the number of channels observed with 8 or 20 channels utilized for downstream transmission, however, the signal levels and signal to noise ratios will be the same when the same type of modulation is used, ie, 64 QAM, 256 QAM, etc.     Downstream:   In this case there should be 8 operating channels for the Hitron CGN2 and Cisco DPC3825, and 20 operating channels for the Hitron CGN3 and CGN3ACR.  Ideally the downstream signal levels across all channels should read 0.0 dBmV.  It is normal to see a difference of three to four dBmV from the highest to the lowest signal level, and usually the signal levels will remain in a close grouping within that range.  The signal to noise ratios should be between 36 to 40 dB typically and there may be occasional high or low values that lie outside of that window by two or three dB.    Upstream:   For the upstream, all modems should have a minimum of three channels running.  In some areas four upstream channels may be observed.  The signal levels should be in the 36 to 40 dBmV range typically.  Those values are the modem output power levels for channels transmitting back to the Cable Modem Termination System (CMTS).  As the external cables and connectors age, the CMTS and modem communicate with each other to set that power level, and with aging affecting the external cables and connectors, that signal level goes up to overcome the increasing losses in the cables and connectors.  If the modem can't supply enough power for three channels as the losses have become too great, it drops one upstream channel, thus running on two channels.  If there isn't enough power for dual channel operation at some point, another channel is dropped. At this point, in single channel operation, you will typically see severe degradation in the cable data rates.    Signal level limits   Downsteam:  Signal power 0 dBmV (nominal) + / - 15 dBmV                          Signal to Noise Ratio range (typical) 36 to 40 dB.  Ideally, this should not drop below a  34/35 dB level, especially when combined with low signal levels which range below 0  dBmV.   Upstream:  Signal Power 36 to 40 dBmV (typical) with an upper limit at 51 dBmV for three channel  operation.  There should be a minimum of three upstream channels running.       Reach Out to us here on the Community Forums:   If you are experiencing poor performance on any modem and/or observe the following on your internet modem:   Missing one or more channels on the downstream side: Missing one or more channels on the upstream side, i.e., only running on one or two channels; Signal Levels which are down below -7/8 dBmV coupled with observed poor internet speeds or missing cable TV channels; Signal levels above 7/8 dBmV coupled with observed poor internet or missing cable TV channels   If you have any doubt concerning your internet performance please post a question in the Rogers Community Forums along with your downstream tables, upstream tables and the results from a Rogers Speedcheck with an ethernet connected PC or laptop.  Any problems with wireless devices should first be approached from the ethernet connected point of view to ensure that the modem is operating normally.  Please post in any additional information such as whether or not you have services which include Rogers Cable TV and/or Rogers Home Phone, and if you are observing any problems with those services as well.  As well, indicate whether your home is an apartment, single family house, or other, as this may change the approach required to solve an internet problem.     **************** Thank You @Datalink for putting together this extensive troubleshooting document.
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  Navigatr Guide for NextBox      With the latest updates, you’ll be getting quite a lot: a redesigned PVR, a new guide, a new menu with redesigned settings, plus enhanced search capabilities that makes it easier to find and discover programs you love.     Recording with the Navigatr Guide         Set Recording Options Purchase, Record and Cancel PPV Delete or  Cancel Recordings             Access Recordings on PVR   Enable or Disable Channel Banner Order Channels with the Remote     Navigatr Guide makes managing your display super-easy         Manage TV Call Display VM Pop-Up Manage TV Call Display Snooze Create and Manage your PIN             Edit Favourites List Use the TV Mix Feature Manually Search Program Listings     Using Access, Block and change Features on the Navigatr Guide         Hide Blocked Titles Block or Unblock Channels Access the Recommendation App             Access the Weather Application Change Display and Aspect Ratio Change the Front Panel Display             Rogers Navigatr Guide It’s time to improve your TV experience. The new NextBox program guide has been redesigned with simplified menus to help you find exactly what you are looking for. Click here to watch some videos or click here to check out our Navigatr FAQs.
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  The following steps explain how to restore your Rogers.com/Yahoo emails in the last 7 days. Before requesting to restore your emails, please carefully   read the following information: • Can only restore messages that were lost in the last 7 days. • Cannot guarantee a successful restore. • Cannot pick specific emails, pull a certain time frame such as a week or a month, or pick from one date to another. •   The restore process permanently deletes your most recent emails.   When a restore is performed, your account is returned exactly to the way it was when your missing messages were there.   Any emails sent or received after that time will be deleted, and cannot be retrieved.   Because Mail and Messenger are connected, the same goes for any IM messages sent or received after the restore time -- the restore process deletes them as well. • Before requesting a restore: Backup any messages sent or received within the last 7 days that you want to keep. • Note: The process does not recover local IM conversation history archives for Messenger for Windows (versions 10 and below) and Messenger for Mac.       To proceed with the restore follow the steps below: 1. Launch the following link from your browser: https://ca.help.yahoo.com/kb/rogers/restore-lost-deleted-email-sln2552.html 2. Enter all required fields in the form provided. 3. Type in the verification code and press Submit. 4. Be sure to capture and document the Incident Number provided.     Step by Step   1.   2.       3.  
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  TO ORDER A CHANNEL THROUGH THE QUICK START MENU (ONTARIO ONLY):   Press   Guide   until the Quick Start menu appears. Scroll to   Get More TV   and select   OK. The order services screen will now come up. Scroll to the channel or package you wish to order and press   OK. Now press   A   to order the channel. You will be asked to enter your PIN code (default PIN: 0000.) Confirm purchase by pressing   A   and then follow the prompts to confirm. Channel will become available within 24 hours.     ORDER THROUGH ANY OTHER QUICK START SUB-MENU:   Press   Guide   until the Quick Start menu appears. Highlight   On Demand   and press   OK. The On Demand screen will now appear. Scroll to any submenu you wish, and select   OK. Scroll to the channel or package you wish to order and press   OK. Press   A   to order, and follow the prompts to confirm. You will be asked to enter your PIN code (default PIN: 0000).   Order an Event: Press   Guide   on your Rogers remote to open the Interactive Program Guide and find the Event you want to watch. Press   B   on your Rogers remote to purchase. Enter your four-digit purchase PIN code. If you haven’t set a purchase PIN code, use the default ’0000′ PIN code. When the event is about to start, you’ll receive a pop-up reminder on your TV. Press   Select   to jump straight to the Rogers On Demand Event.   Tip: You can’t set up your PVR to record a   Rogers On Demand   Event you’ve ordered. However, you   can   record the live event by pressing   Select   on your Rogers remote and following the onscreen steps to record to your PVR.
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  Download and Install Rogers Online Protection   The following steps explain how to download and install Rogers Online Protection (ROP) 1. Go to the   Online Protection page on the Rogers.com website 2. Scroll to the   Package/Price   section and click   Select   on the type of protection you wish to download     •  Rogers Online Protection Basic (Free)     •  Rogers Online Protection Premium ($4.99/month)   3. Click   Download 4. If you wish to download the Basic Version, click “Click here to download again”     •  If you wish to download the Premium Version click “Sign Up Now”     •  Agree to the Terms of Service     •  Fill out your personal information     •  Confirm purchase 5. When prompted select   Open File 6. When the file is finished downloading click   Run 7. When the install wizard opens do the following:       •   Click Next     •  Agree to the Terms of Service     •  Click   Next     •  Click   Install     •  When the install in complete click   Finish    
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  Got your hands on a new modem? Looking to set up your own wireless network or modify your existing one? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: 1. Start by connecting an Ethernet cable from your computer to your modem. 2. Now, open your favourite web browser and type “192.168.0.1” into the address bar. 3. Login with the username “cusadmin” and the password “password”. 4. From there, select Wireless from the top menu. 5. Okay now, under Basic Settings check that Wireless Mode is set to 802.11 g/n mixed and the Wireless Channel is set to Auto. 6. On that same page under Multiple SSID Settings, change your Network Name also known as (SSID) to whatever you want your wireless network to be called, then click Save Changes. 7. Now you’ll want to repeat those same steps under the 5G tab. 8. Make sure to check under Basic Settings that Wireless Mode is set to 802.11 a/n mixed and the Wireless Channel is set to Auto. 9. Don’t forget, under Multiple SSID Settings, change your Network Name (SSID) to whatever you want your wireless network to be called, then click Save Changes. 10. Next, click the WPS & Security tab and under Security Settings check that Security Mode is set to WPA/WPA2 and that Encrypt Mode is set to AES. 11. Create your password using at least 8 characters, and click Save Changes when you’re done. Remember, if there are multiple SSIDs ..click the name of the network and check the settings. 12. Next, unplug the Ethernet cable and connect to your wireless network using the password you just created. 13. Once your device is connected to the wireless network, test a couple web pages to confirm the connection and you’re done
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  To access Parental Controls, you need to first create a PIN code. This private code ensures that only you can adjust the channels you designate as off limits for your kids.   To create a PIN:   Press   Settings   twice on your remote to launch the General Settings screen. b. Scroll through the list until   Block: PIN   is highlighted. Then press   OK/Select. c. Scroll through the next list until   CHANGE   is highlighted and press   OK/Select.   Follow the prompts to finish.     Here’s how to block specific channels: Press Settings twice on your remote to launch the General Settings screen.       Scroll through the list until Block: Channels is highlighted, and press OK/Select. Follow the prompts – you’ll be asked to enter your PIN.       Scroll and select the channel(s) you want to block and press OK/Select. Once completed, press Exit.       Press Settings once to launch the Quick Settings screen, scroll down to “Turn ON Parental Control” and press OK/Select.       Enter your PIN when prompted. Now all your selected channels are blocked.         How to block channels by rating:   Press Settings twice on your remote control. Scroll down the list to Block: Rating. Press OK/Select. When prompted, enter your PIN. Highlight the rating you wish to block. Press OK/Select. Channel Ratings:   G | PG | 14A | 18A | R     Your On Demand purchase PIN is your key to unlocking awesome movie rentals, TV programs and sporting events from the comfort of your home. But you can be surprised by unexpected charges if you’re not careful about sharing your PIN code. A secure PIN makes your   On Demand   account inaccessible to those who don’t have your authorization to add rental charges to your bill. The default code is 0000, but changing this number is a must for those who want to keep their account access under control.     How to create and/or change our On Demand PIN Code   On your Rogers remote control, press   Settings, scroll down and select   Parental Control.   Not to be mistaken with parental pin, scroll to your far right in order to change/activate your purchase pin. Follow the onscreen prompts and, when you’re done, select   Exit.
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  Worried about missing your favourite show? Looking to set up your recording schedule ahead of time? Well you are in luck.    Check out this helpful How To video to learn how.     Steps: 1. First I’ll show you how to   set up a recording using the Navigatr Guide. 2. Start by pressing [GUIDE]. Then scroll to the show you want to record and press [OK/SELECT]. 3. If the show already started, just press [RECORD]. 4. If it hasn’t started yet, choose one of the following from the Record Options screen: Record this Program, to record just that episode or Record Series, to record all the episodes of that highlighted program.  5. Next, highlight Save recording settings and press [OK/SELECT]. 6. Now you’ll see this red circle icon next to the program that will be recorded. 7. Once that’s done, just press Exit.   You can also   set up a recording using the Info Bar. 1. First, turn to the channel you want to record, then press [INFO]. 2. Now select one of the following options:  -Record this Program, to record just that episode. -Record Series, to record all the episodes of that highlighted program.  If you choose "Record this Program", it will simply be set to record. 3. Now you’ll see this red circle icon next to the program that will be recorded.
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  Got mulitple users in your household? Looking to create additional Rogers Yahoo! email addresses? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: First, go to   www.mail.rogers.com   to sign in using your primary email address.   Next, hover over the Settings Menu icon located on the top right and select Settings. Select Accounts and click Edit your account info. In the Member Centre, click My Account & Billing. When prompted, enter your password and click Sign-In. In the My Account & Billing page click Create New Secondary Account. Select “I accept” and click Next. Here you’ll create your username, which is your email ID. Then, select a password between 6-32 characters that contains at least one number. Once you’ve entered all the required information, click Next and then Finish. Test your new account by signing in at   www.mail.rogers.com   and you’re all set!
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  With the latest Navigatr update, you now have the option to display  programs in a grid (Poster Art) or list (text-only) view. We've also slightly updated our actions bars so you can easily toggle between recorded shows and scheduled recordings.   1. Press   List   and use the   B   button to toggle between the grid and list views:     2.  Use the Right directional arrow to move the action bar to the right and use the Up and Down directional arrows to toggle between recorded shows and scheduled recordings. You can also press the "List" button repeatedly to toggle between Recorded and Scheduled recordings.
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  Recently signed up for Rogers Internet Service? Looking to set up a Rogers Yahoo! Email address? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: First, go to   www.rogers.com/begin   and enter your registration key and registration number. Your Registration Key is your Rogers Account Number with an 'S' in front of it, and your Registration Number is the last 4 digits of your home phone number repeated two times. Once you’ve filled those in, click Next and enter the required information to create your email address. Click Next, then Finish. Setting up the email account on your Mac or iPad using Mac Mail? First click on Mail then on Preferences. Click Accounts and select the ( + ) located on the bottom right-hand corner. When you’re in the Add Account screen, enter the name, email address, and password, and then click continue. Now, just click Create and send a test email to make sure everything is working okay.
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