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Bridging your modem allows you to use a third-party router and disables the modem’s Wi-Fi capability. Follow these steps to bright the Hitron CODA 4582 modem.   Open a web browser and visit 192.168.0.1. Sign in using the following credentials: Username:   Cusadmin Password:   password (or your easy connect Wi-Fi password) Select   Basic. Select the   Gateway Function   tab.          5. Select   Residential Gateway Function.      6. Select   Disable.      7. To finish, select   OK   when prompted.
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Where you place your modem makes a significant impact on the quality of your internet speeds and Wi-Fi connection. When finding a spot for your modem, follow these tips below for the best results.   Choose a central location, close to where you connect to Wi-Fi the most. Avoid spots where other wireless devices or appliances are likely to create signal interference. Position your modem upright, with 6 inches or more of open space around it. Don’t place it where building or furniture materials are likely to reflect or absorb your Wi-Fi signal. Place your modem where you can see it – the ideal spot is on a shelf or table.
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See the video below to learn how to reset your Modem to the factory settings.  
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We know troubleshooting isn’t everyone’s idea of a great time, but we’ve compiled a few steps here that should help put some of the control back in your hands as the customer.   When should I complete these steps? If you’re experiencing intermittent or consistent latency/high ping when gaming, streaming, and/or during voice/video calls with a wired connection to your modem. Step 1: Prerequisites Complete each of the steps outlined in the Intermittent / Slow Troubleshooting Guide (Link) Step 2: Reboot! If you haven’t yet already, reboot both your device and your modem. If the issue persists, continue on with Step 3. Step 3: Ping Test Ping is a networking utility program or a tool to test if a specific host is reachable. A ping test sends a small data packet to a server and if it receives a data packet back, then you have a connection. Throughout the test this test will identify how long it takes to send and receive those packets. Setting the number of pings via -n 50, sets the request to send 50 packets and measure the time for each. We will be looking to see if the latency (the time to send/receive the data packet) exceeds 100ms. To perform a Ping test on Windows: Open the command prompt. Go to Start > Run > Type: cmd > Hit Enter In the newly opened command prompt window, type: ping -n 50 www.google.com You may have to wait up to a minute or more for the test to complete Once completed highlight the Ping Statistics results at the bottom with your mouse then ctrl+c on your keyboard to cop Provide the Ping Statistics results (bottom 4 lines) in the Forums or to Support for analysis Performing a Ping test in Mac OS X Launch Network Utility (Search Network Utility in Spotlight and choose the first option) Click the Ping option in the top menu Enter the network address to ping: www.google.com Select and enter: Send only “50” pings  Click Ping at the bottom right Select the Ping Statistics results at the bottom of the window below, and then right-click and select Copy or press COMMAND+C to copy the text. Provide the Ping Statistics results (bottom 3 lines) in the Forums or to Support for analysis Example Ping Test Result: Ping statistics for 172.217.164.238:     Packets: Sent = 50, Received = 50, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:     Minimum = 8ms, Maximum = 61ms, Average = 15ms   Step 4: Traceroute Traceroute, also called tracepath or tracert, is a network tool used to determine the path packets take from one IP address/device location to another. When completing a traceroute the time it takes to reach each “hop”/location will be timed. We will be looking for latency here that exceeds 100ms within the Rogers network (typically the first 3-6 hops). Completing the traceroute will require a test completed to google.com or to the ingest server you’re experiencing latency with. For assistance with that you can reach out to their support directly. To run traceroute on Windows: Open the command prompt. Go to Start > Run > Type: cmd > Hit Enter In the newly opened command prompt window, type: tracert www.google.com You may have to wait up to a minute or more for the test to complete Once completed highlight the results with your mouse then ctrl+c on your keyboard to copy Provide the complete results (every line) in the Forums or to Support for analysis Performing a Traceroute in Mac OS X Launch Network Utility (Search Network Utility in Spotlight and choose the first option) Click the Traceroute option in the top menu Enter the network address to trace an internet route to: www.google.com Click Trace at the bottom right Select the results in the window below, and then right-click and select Copy or press COMMAND+C to copy the text Provide the complete results (every line) in the Forums or to Support for analysis Example Traceroute Result: Tracing route to google.com [172.217.164.238] over a maximum of 30 hops:   1     2 ms     1 ms     2 ms  hitronhub.home [192.168.0.1]   2    19 ms    13 ms    12 ms  99.xxx.xxx.x   3    10 ms    10 ms    11 ms  8081-dgw01.ym.rmgt.net.rogers.com [67.xxx.xxx.xxx]   4    11 ms    10 ms    17 ms  0-14-0-11-cgw01.ym.rmgt.net.rogers.com [209.xxx.xxx.xxx]   5    12 ms    10 ms    16 ms  209.148.235.133   6     *        *        *     Request timed out.   7    12 ms    13 ms    13 ms  74.125.244.145   8    13 ms    14 ms    20 ms  216.239.41.247   9    12 ms    14 ms    14 ms  yyz12s05-in-f14.1e100.net [172.217.164.238] Trace complete.   Step 5: Persistence If your latency is persistent and intermittent then consecutive traceroutes may be necessary to have visibility of the latency. We recommend running the tracert test consecutively over a 2-5-minute period. Let support or us in the Forums know how often the latency becomes visible as this will be helpful when attempting to replicate. Step 6: Reach Out to us here on the Community Forums:   If you are experiencing poor performance on any modem and/or observe the following on your internet modem:   Missing one or more channels on the downstream side or a signal level outside of the accepted range listed coupled with observed intermittency with a wired connection, slow wired speeds, or missing cable TV channels. Missing one or more channels on the upstream side or a signal level outside of the accepted range listed coupled with observed intermittency with a wired connection, slow wired speeds, or missing cable TV channels. Speed test with two devices at the same time (2 wired or 1 wired and 1 WiFi on 5G) with a combined speed lower than your plan. If you have any doubt concerning your internet performance please post a question in the Rogers Community Forums along with your downstream tables, upstream tables and the results from a Rogers Speedcheck with an ethernet connected PC or laptop.  Any problems with wireless devices should first be approached from the ethernet connected point of view to ensure that the modem is operating normally.  Please post in any additional information such as whether or not you have services which include Rogers Cable TV and/or Rogers Home Phone, and if you are observing any problems with those services as well.  As well, indicate whether your home is an apartment, single family house, or other, as this may change the approach required to solve an internet problem.
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We know troubleshooting isn’t everyone’s idea of a great time, but we’ve compiled a few steps here that should help put some of the control back in your hands as the customer.     When should I complete these steps? If you’re experiencing consistent disconnects or slower than anticipated speeds with a wired connection on multiple devices.   Step 1: Checking your Modem Has there been any change to the light pattern on your modem? If so, make a note of this as it’s an important piece of information for technical support. Is the coaxial cable (black or crème cable) at the back of the modem connected securely? Careful as sometimes these can be quite tight already and may be warmer than you might anticipate. Step 2: Disconnect 3 rd Party Equipment We would recommend at this time to disconnect any router, mesh network or switch you may have connected to the modem. This step is highly effective in ruling out those as a source of the experienced issue as well as reducing the visibility of false positives in your troubleshooting. Step 3: Avoid Rebooting if You Have Time to Troubleshoot At this point most would anticipate having to unplug their modem and plug it back in to see their connection return, if it’s worked before and you need it back now, by all means! If you have time to troubleshoot however we would recommend not doing so as this resets the internal timer on the modem showing its connection to the Rogers server. We’ll need that to help diagnose the source of the problem. If you must reboot now, feel free to return to these steps whenever you’re available.   Step 4: Log in To Your Modem! This step is a lot simpler than it might seem and once you know what to expect and know what you’re looking for, you’ll be prepared to identify issues if they become visible! Open up your preferred browser (Chrome is recommended) and navigate to this url: http://192.168.0.1 If you have an IgniteTV XB6 modem however, navigate to http://10.0.0.1   Logging in to legacy modems: CISCO DPC3825 / CGN2 Username: cusadmin Password: password Logging in to CGN and newer modems: (CGN3/CGNACR/CGNACSMR/CGNM) Username: cusadmin Password: This will be your WiFi password IgniteTV XB6A/T Username: Admin Password: This will be your WiFi password Once logged in navigate to the DOCSIS WAN page, this will typically be under the “Status” tab. Once there you’ll see something that resembles this! Downstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB) 1 597000000 256QAM 1.400 8 38.983 2 849000000 256QAM 0.400 2 38.983 3 855000000 256QAM 0.800 3 38.983 4 861000000 256QAM 0.300 4 38.983 5 579000000 256QAM 1.100 5 38.983 6 585000000 256QAM 2.000 6 40.946 7 591000000 256QAM 1.700 7 40.366 8 303000000 256QAM 1.100 1 38.983 9 603000000 256QAM 1.400 9 38.983 10 609000000 256QAM 1.000 10 40.366 11 615000000 256QAM 0.900 11 38.983 12 621000000 256QAM 0.700 12 38.605 13 633000000 256QAM 0.500 13 38.983 14 639000000 256QAM 0.300 14 38.983 15 645000000 256QAM 0.200 15 38.605 16 651000000 256QAM 0.200 16 38.983 17 657000000 256QAM -0.100 17 38.983 18 663000000 256QAM -0.100 18 38.983 19 669000000 256QAM -0.200 19 38.605 20 675000000 256QAM -0.300 20 38.983 21 681000000 256QAM -0.200 21 38.983 22 687000000 256QAM -0.300 22 38.605 23 693000000 256QAM -0.300 23 38.605 24 699000000 256QAM -0.400 24 38.605 25 705000000 256QAM -0.800 25 38.983 26 711000000 256QAM -1.200 26 38.605 27 717000000 256QAM -1.700 27 38.605 28 723000000 256QAM -2.200 28 37.636 29 825000000 256QAM -0.800 29 38.983 30 831000000 256QAM -0.400 30 38.605 31 837000000 256QAM 0.000 31 38.983 32 843000000 256QAM 0.300 32 38.983 OFDM Downstream Overview Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv) 0 NA NA NO NO NO NA 1 4K 290600000 YES YES YES 3.000000 Upstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth 1 23700000 ATDMA - 64QAM 30.500 2 6400000 2 38596000 ATDMA - 64QAM 34.250 3 3200000 3 30596000 ATDMA - 64QAM 37.750 1 6400000 OFDM/OFDMA Overview Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size 0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K 1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K   So, let’s break down what’s important here and what we should expect to see. Downstream Overview: A total of 32 channels should be here with an expected Signal Strength (dBmV) between -13.5 and 12 and an SNR above 38dBmv. If you are DOCSIS 3.1 ENABLED (Viewable under OFDM Downstream Overview) this should be between -13 and 11dBmV. Upstream Overview: A minimum of 3 and a maximum of 4 channels should be visible here. Not all areas will have 4 channels available/enabled. This range should be between 35dBmV (As low as 32 is acceptable during warmer seasons) and 52dBmV. Upstream SNR is only visible by Rogers technical employees. If you’re not seeing all channels or a channel is outside of this range, then you may have located an issue. Feel free to provide a copy of these results within the Forums.   Step 5: Speed Testing!   A slower than anticipated connection to your home network can be incredibly troublesome to live with but identifying it needn’t be so troublesome. There are a couple of acceptable websites to run your speed test from http://speedcheck.rogers.com/en.htm http://www.speedtest.net   Both sites are powered by Ookla and guaranteed to find the closest server to you for the most accurate results!   How do speed tests work? – When running a speed test, a consistent stream of small pieces of information, known as packets, are sent and downloaded from the closest server obtainable by the site. The device you’re using will attempt to draw as much throughput as is available from the network at that time and for the duration of the test. At the end you’ll be provided with the result of the test. What Device(s) to use? – A wired computer with a Gigabit network adapter/card as the primary is necessary. Connect this with an ethernet cable from your device to your Rogers modem. Running your test – We recommend running the speed test with 2 separate devices at the same time. Either both wired with each having a Gigabit network card or, if unable, the second device can be a cell phone or tablet connected to WiFi using your 5Ghz frequency. Let us know if that’s the case and what the device / model is. Why two devices? – Each device running will attempt to pull the maximum throughput it can based on what’s available. If the speed available combined exceeds that which can be seen on one device, this confirms for us the network availability vs what your device is seeing.     Step 6: Reach Out to us here on the Community Forums:   If you are experiencing poor performance on any modem and/or observe the following on your internet modem:   Missing one or more channels on the downstream side or a signal level outside of the accepted range listed coupled with observed intermittency with a wired connection, slow wired speeds, or missing cable TV channels. Missing one or more channels on the upstream side or a signal level outside of the accepted range listed coupled with observed intermittency with a wired connection, slow wired speeds, or missing cable TV channels. Speed test with two devices at the same time (2 wired or 1 wired and 1 WiFi on 5G) with a combined speed lower than your plan. If you have any doubt concerning your internet performance please post a question in the Rogers Community Forums along with your downstream tables, upstream tables and the results from a Rogers Speedcheck with an ethernet connected PC or laptop.  Any problems with wireless devices should first be approached from the ethernet connected point of view to ensure that the modem is operating normally.  Please post in any additional information such as whether or not you have services which include Rogers Cable TV and/or Rogers Home Phone, and if you are observing any problems with those services as well.  As well, indicate whether your home is an apartment, single family house, or other, as this may change the approach required to solve an internet problem.  
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You can see your connected devices at a glance on the My devices screen. You can also see devices that are not connected to the network. Devices are identified by device type or your personalized label. You can tap on any device to see more details.   Sign in to the MyWiFi App.   Click   My devices. Review details Devices are identified by device type or your personalized label. You can see whether it is connected to the 2.4GHz WiFi network for greater range or the 5GHz WiFi network for greater speed. An automatic alert will identify any devices with poor WiFi signal. You can tap on any device to see more details. Along the bottom of the screen, you’ll find icons to access different menus.
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The Rogers MyWiFi app enables Rogers Internet customers to easily manage and optimize their home WiFi. Customers can control their home WiFi from a smartphone; from setting bedtime WiFi schedules, to sharing WiFi passwords and troubleshooting in a few simple taps. Customers can download the free app from the App Store and the Google Play store. For now, the app is only compatible with our Gigabit WiFi modems (Hitron CODA-4582/U). To access app features, your device must be connected to your Rogers Home WiFi.   Download the free app to your iPhone or Android smartphone from the App Store or Google Play store.   Sign in using   cusadmin   as the default username and entering the word “password”   (or your current WiFi password) as the password. If the   keep me logged   in toggle is selected during login, the app will stay logged-in until the customer logs out or restarts the gateway or the phone. In these scenarios, the app would be logged out, but the password would still be auto-filled in the login screen. The same behavior applies in case of app upgrade, app re-install and modem firmware upgrade. If the   keep me logged in   option is not selected during login, the customer needs to enter the password to login for every new session. If the modem is factory reset, then all the app settings and configurations will be lost permanently including the app login credentials.
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You can share your WiFi password with friends and family instantly with the MyWiFi App. That means no more digging around for the paper you wrote it down on, or calling in to verify your password.   Share the Password for the Network to Which You’re Currently Connected   Sign in to the MyWiFi App.   Tap   Show Password   from the Overview screen. Tap   Share. Choose how you want to share your password. You can choose from a variety of methods.   Share the Password for Another one of Your Networks   Sign in to the MyWiFi App.   Tap the   MyWiFi   tile. Tap the WiFi network for which you want to share the password. Tap Share in the upper-right corner. Choose how you want to share your password. You can choose from a variety of methods.    
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You can choose a start and end time for your bedtime schedule, plus the days of the week that you want it to take effect. During these periods, your device will be disconnected automatically from your home internet network. It’s an easy way to ensure a productive study session, an internet-free time at the dinner table or a good night’s rest for the whole family. It only takes a few seconds. Once the bedtime schedule is set, that device won’t automatically switch to cellular data.   Sign in to the MyWiFi App.   Tap   My devices. Tap the device you want to control. Toggle the   Bedtime Schedule   function on then tap   Edit. Choose a start and end time for your bedtime schedule, plus the days of the week that you want it to take effect. When you’re done, tap   Save. You can follow the same process for other devices. Once the bedtime schedule is set, that device will be disconnected from your home internet during the designated times, and it won’t automatically switch to cellular data. To cancel a bedtime schedule, simply toggle the Bedtime schedule off.
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Run a speed test to check the current speed to your home and the speed to the device you’re using. The speed test only measures the speed on the device on which the app is installed and the speed test is run. To run a speed test on other devices, you need to install the app on those devices. You can also check the WiFi signal strength of those devices in the device list or device details screen.   Sign in to the MyWiFi App.   Tap the   Speed Test   tile to check your speed. Click   Begin speed test. Review the results. The app runs 2 speed tests: Speed from internet to modem: The number on the left-hand side of the speed test page is your speed to your Rogers modem. It is rated in relation to the package download speed. Ratings used are: poor, fair, excellent and outstanding. This speed represents the amount of bandwidth available to all of your devices in your home, whether connected over WiFi or Ethernet (wired). Speed from internet to device:  The number on the right-hand side of the speed test page is your speed to the mobile device on which you are currently using the MyWiFi app. This is similar to ookla or fast.com speed tests. This speed is rated based on expected customer experience on a single WiFi device. It also lists the most popular online activities that are supported by the measured speed.  These results will be affected by the speed to your modem and your WiFi network.  This means that the right-hand side will likely be lower or the same as the left-hand It will be dependent on your location in your home relative to your modem. The closer you are and with less walls, floors, etc. will increase your speed to your device. The summary (top section of speed results page) shows only the   download   speeds for both tests. It helps customers self-identify where the real speed bottleneck is: Inside the home (usually weak WiFi signal, customer devices etc.) Outside the home (usually with Rogers network). The recommended sequence to read the speed results is from top-left to the bottom right. It also shows customer’s package – download and upload speeds
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You can change your WiFi password easily using the MyWiFi App.   Sign in to the MyWiFi App. Tap   My WiFi. ​ Tap the WiFi network you want to change. Tap on the   WiFi password   field and enter your new password. To finish, tap   Save   when prompted. You’ll need to reconnect to WiFi on your devices using the new password.
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You can enable band steering on your Rogers dual band modem very easily using the MyWiFi App. When you turn on band steering, your devices will only see one WiFi network name and your modem will automatically select either the 2.4 GHz or 5 GHz network to optimize your WiFi performance.   Sign in to the MyWiFi App.   Tap the   MyWiFi   tile. Tap on the   >   arrow next to   My WiFi networks   title. Toggle the   Band steering   button. Select the new network name and tap on Save. It is recommended to select the 2.4 GHz network name (usually the one without “-5G’ suffix). You might need to reconnect all the devices to the new network.      
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You can set up and manage your guest WiFi network using the MyWiFi App.     Sign in to the MyWiFi App.   Select the   My WiFi   tile. Tap on your guest network From here, you can modify the network details. Select   Guest WiFi network name   to change the name, or   Guest WiFi password   to create a new password.   You can also change the number of devices allowed to connect to your guest network by tapping   Devices connected, then selecting the amount you want.   You can enable or disable the guest WiFi network by tapping the   Enable Guest WiFi   toggle.
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You can pause internet access for any wireless and wired device connected to your home network including smartphones, tablets, TVs, printers, smart home monitoring devices, smart speakers, and more! Once paused, the device you selected won’t be able to access your home internet temporarily, and it won’t automatically switch to using cellular data. In cases where you want to remove an unwanted device from your network permanently, you can block their access instead. You can also pause/un-pause your own device (on which the app is installed). Please read on to learn how!   Pause a Device’s Internet Access Temporarily:   Pause a Device’s Internet Access Temporarily   Sign in to the MyWiFi App. Tap My devices. Tap the pause icon next to the device you want to control.   Tap PAUSE to confirm you want to pause the device.   You can follow the same process for any other connected devices. Once paused, the device you selected won’t be able to access your home internet, and it won’t automatically switch to using cellular data. Once a device is paused… When you try to access internet in a web browser on a paused device, you will see different messages based on whether it is a secure (https) or unsecure (http) website. (Examples shown below are in a Chrome browser).   For unsecured websites: Automatically redirected to a local web page (192.168.0.1/pause.html) served from the modem. The web page clearly states that the device is paused using MyWiFi app.   For secure websites: Website tries to load and fails with a message that site can’t be reached or internet is down – the message is browser specific.   To un-pause the device, tap the play icon and the device’s normal Internet access will resume immediately.   Block to Restrict Internet Access to Unwanted/Suspicious Device:   Sign in to the MyWiFi App. Tap My devices.     Tap the device name to open the device details page.     Tap the block icon.     You can follow the same process for any other connected devices.   Once a device is blocked… When you attempt to access the internet in a web browser on a blocked device, the website tries to load and fails with a message that the site can’t be reached or the internet is down. The behavior is the same if it’s a secure on non-secure website.     To unblock the device, tap the three dots icon (“…”) on the top right corner of the overview screen.     Click Blocked devices.     Remove the device from the Blocked devices, reconnect it to the Internet and its normal access will immediately resume.  
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You can share your main or guest Wi-Fi network with visitors.  
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Learn how fast your Wall-to-Wall Wi-Fi network, powered by eero can go and what your eero app speed test results mean.  
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If you ever experience an issue with your eero network, it’s a good idea to run a network health check. The network health check feature is designed to help you quickly pinpoint any problems.  
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Once your Rogers Wall-to-Wall Wi-Fi network has been set up, you can remove eero beacons as you need.  
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You can check the connection quality of your eero devices and you can find the current status of your network.   Check the Connection Quality of eero Devices     Check the Current Status of the Entire Network  
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Follow these steps to view or change your eero network name and password.  
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