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You can see your connected devices at a glance on the My devices screen. You can also see devices that are not connected to the network. Devices are identified by device type or your personalized label. You can tap on any device to see more details.   Sign in to the MyWiFi App.   Click   My devices. Review details Devices are identified by device type or your personalized label. You can see whether it is connected to the 2.4GHz WiFi network for greater range or the 5GHz WiFi network for greater speed. An automatic alert will identify any devices with poor WiFi signal. You can tap on any device to see more details. Along the bottom of the screen, you’ll find icons to access different menus.
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The Rogers MyWiFi app enables Rogers Internet customers to easily manage and optimize their home WiFi. Customers can control their home WiFi from a smartphone; from setting bedtime WiFi schedules, to sharing WiFi passwords and troubleshooting in a few simple taps. Customers can download the free app from the App Store and the Google Play store. For now, the app is only compatible with our Gigabit WiFi modems (Hitron CODA-4582/U). To access app features, your device must be connected to your Rogers Home WiFi.   Download the free app to your iPhone or Android smartphone from the App Store or Google Play store.   Sign in using   cusadmin   as the default username and entering the word “password”   (or your current WiFi password) as the password. If the   keep me logged   in toggle is selected during login, the app will stay logged-in until the customer logs out or restarts the gateway or the phone. In these scenarios, the app would be logged out, but the password would still be auto-filled in the login screen. The same behavior applies in case of app upgrade, app re-install and modem firmware upgrade. If the   keep me logged in   option is not selected during login, the customer needs to enter the password to login for every new session. If the modem is factory reset, then all the app settings and configurations will be lost permanently including the app login credentials.
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You can share your WiFi password with friends and family instantly with the MyWiFi App. That means no more digging around for the paper you wrote it down on, or calling in to verify your password.   Share the Password for the Network to Which You’re Currently Connected   Sign in to the MyWiFi App.   Tap   Show Password   from the Overview screen. Tap   Share. Choose how you want to share your password. You can choose from a variety of methods.   Share the Password for Another one of Your Networks   Sign in to the MyWiFi App.   Tap the   MyWiFi   tile. Tap the WiFi network for which you want to share the password. Tap Share in the upper-right corner. Choose how you want to share your password. You can choose from a variety of methods.    
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You can choose a start and end time for your bedtime schedule, plus the days of the week that you want it to take effect. During these periods, your device will be disconnected automatically from your home internet network. It’s an easy way to ensure a productive study session, an internet-free time at the dinner table or a good night’s rest for the whole family. It only takes a few seconds. Once the bedtime schedule is set, that device won’t automatically switch to cellular data.   Sign in to the MyWiFi App.   Tap   My devices. Tap the device you want to control. Toggle the   Bedtime Schedule   function on then tap   Edit. Choose a start and end time for your bedtime schedule, plus the days of the week that you want it to take effect. When you’re done, tap   Save. You can follow the same process for other devices. Once the bedtime schedule is set, that device will be disconnected from your home internet during the designated times, and it won’t automatically switch to cellular data. To cancel a bedtime schedule, simply toggle the Bedtime schedule off.
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Run a speed test to check the current speed to your home and the speed to the device you’re using. The speed test only measures the speed on the device on which the app is installed and the speed test is run. To run a speed test on other devices, you need to install the app on those devices. You can also check the WiFi signal strength of those devices in the device list or device details screen.   Sign in to the MyWiFi App.   Tap the   Speed Test   tile to check your speed. Click   Begin speed test. Review the results. The app runs 2 speed tests: Speed from internet to modem: The number on the left-hand side of the speed test page is your speed to your Rogers modem. It is rated in relation to the package download speed. Ratings used are: poor, fair, excellent and outstanding. This speed represents the amount of bandwidth available to all of your devices in your home, whether connected over WiFi or Ethernet (wired). Speed from internet to device:  The number on the right-hand side of the speed test page is your speed to the mobile device on which you are currently using the MyWiFi app. This is similar to ookla or fast.com speed tests. This speed is rated based on expected customer experience on a single WiFi device. It also lists the most popular online activities that are supported by the measured speed.  These results will be affected by the speed to your modem and your WiFi network.  This means that the right-hand side will likely be lower or the same as the left-hand It will be dependent on your location in your home relative to your modem. The closer you are and with less walls, floors, etc. will increase your speed to your device. The summary (top section of speed results page) shows only the   download   speeds for both tests. It helps customers self-identify where the real speed bottleneck is: Inside the home (usually weak WiFi signal, customer devices etc.) Outside the home (usually with Rogers network). The recommended sequence to read the speed results is from top-left to the bottom right. It also shows customer’s package – download and upload speeds
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You can set up and manage your guest WiFi network using the MyWiFi App.     Sign in to the MyWiFi App.   Select the   My WiFi   tile. Tap on your guest network From here, you can modify the network details. Select   Guest WiFi network name   to change the name, or   Guest WiFi password   to create a new password.   You can also change the number of devices allowed to connect to your guest network by tapping   Devices connected, then selecting the amount you want.   You can enable or disable the guest WiFi network by tapping the   Enable Guest WiFi   toggle.
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You can change your WiFi password easily using the MyWiFi App.   Sign in to the MyWiFi App. Tap   My WiFi. ​ Tap the WiFi network you want to change. Tap on the   WiFi password   field and enter your new password. To finish, tap   Save   when prompted. You’ll need to reconnect to WiFi on your devices using the new password.
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You can enable band steering on your Rogers dual band modem very easily using the MyWiFi App. When you turn on band steering, your devices will only see one WiFi network name and your modem will automatically select either the 2.4 GHz or 5 GHz network to optimize your WiFi performance.   Sign in to the MyWiFi App.   Tap the   MyWiFi   tile. Tap on the   >   arrow next to   My WiFi networks   title. Toggle the   Band steering   button. Select the new network name and tap on Save. It is recommended to select the 2.4 GHz network name (usually the one without “-5G’ suffix). You might need to reconnect all the devices to the new network.      
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You can pause internet access for any wireless and wired device connected to your home network including smartphones, tablets, TVs, printers, smart home monitoring devices, smart speakers, and more! Once paused, the device you selected won’t be able to access your home internet temporarily, and it won’t automatically switch to using cellular data. In cases where you want to remove an unwanted device from your network permanently, you can block their access instead. You can also pause/un-pause your own device (on which the app is installed). Please read on to learn how!   Pause a Device’s Internet Access Temporarily:   Pause a Device’s Internet Access Temporarily   Sign in to the MyWiFi App. Tap My devices. Tap the pause icon next to the device you want to control.   Tap PAUSE to confirm you want to pause the device.   You can follow the same process for any other connected devices. Once paused, the device you selected won’t be able to access your home internet, and it won’t automatically switch to using cellular data. Once a device is paused… When you try to access internet in a web browser on a paused device, you will see different messages based on whether it is a secure (https) or unsecure (http) website. (Examples shown below are in a Chrome browser).   For unsecured websites: Automatically redirected to a local web page (192.168.0.1/pause.html) served from the modem. The web page clearly states that the device is paused using MyWiFi app.   For secure websites: Website tries to load and fails with a message that site can’t be reached or internet is down – the message is browser specific.   To un-pause the device, tap the play icon and the device’s normal Internet access will resume immediately.   Block to Restrict Internet Access to Unwanted/Suspicious Device:   Sign in to the MyWiFi App. Tap My devices.     Tap the device name to open the device details page.     Tap the block icon.     You can follow the same process for any other connected devices.   Once a device is blocked… When you attempt to access the internet in a web browser on a blocked device, the website tries to load and fails with a message that the site can’t be reached or the internet is down. The behavior is the same if it’s a secure on non-secure website.     To unblock the device, tap the three dots icon (“…”) on the top right corner of the overview screen.     Click Blocked devices.     Remove the device from the Blocked devices, reconnect it to the Internet and its normal access will immediately resume.  
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You can share your main or guest Wi-Fi network with visitors.  
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Learn how fast your Wall-to-Wall Wi-Fi network, powered by eero can go and what your eero app speed test results mean.  
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If you ever experience an issue with your eero network, it’s a good idea to run a network health check. The network health check feature is designed to help you quickly pinpoint any problems.  
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Once your Rogers Wall-to-Wall Wi-Fi network has been set up, you can remove eero beacons as you need.  
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You can check the connection quality of your eero devices and you can find the current status of your network.   Check the Connection Quality of eero Devices     Check the Current Status of the Entire Network  
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Follow these steps to view or change your eero network name and password.  
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Once your Rogers Wall-to-Wall Wi-Fi network has been set up, you can add as many eero beacons as you need.        
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Thinking of adding your Rogers email address to an email program? You’ll need to create an app password from the Rogers Member Centre to set up your email for added security. See below for steps to create an app password. Go to the Rogers Member Centre. Enter the Rogers Yahoo! email address and password for the account you want to create an App Password for, then click Next. Click the Account Information tab. If you’re on a mobile device, select the menu icon in the top-left corner, then Account Information. Click Authorized Applications. Enter a name for your app password in the Name your password field, then click Generate. Write down the randomly generated app password or click Copy Password to copy it on your computer. Enter the password in your email program. When you’re finished, select Done to close the popup. If you have another email client that needs an App Password, select Add Another. Or select the trash icon to delete an entry.
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 It is always a good idea to update your email password from time to time for security. Follow these steps to change your Rogers Yahoo! Email password.   Open   rogersmembercentre.com/change/   in your Internet browser (the last slash is needed) If you’re already logged into the Rogers Member Centre you can click on   Account Information   (mobile devices will need to tap  the " ☰" icon  to see this) and then   Change Password   and then skip to   Step 3 . Enter your @rogers.com or @ nl.rogers.com email address and password and click Next. Fill in the Existing Password field with your current password. Enter the password you want in the   New Password   and   Confirm New Password   fields. The new password: Is case sensitive Cannot be the same as the username Must be between 7 and 32 characters long. Must contain 2 of the following 4 types of characters: numbers, upper case, lower case, special characters Allowed special characters:- ! @ # $ % ^ * Cannot contain spaces Click   Save   to change the password.
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Curious how fast your Internet connection is? Trying to troubleshoot a speed related issue? Look no further!   Open your preferred Web browser and go to   Rogers Speed Check. Click   Check Your Speed   and then   Begin Test   in the new window that will be opened. Watch while Rogers Speed Check measures your download and upload speeds. Check out this quick tutorial on best practices while testing your internet speeds. Jargon Buster   Upload: This is the speed at which  your upstream Internet connection allows you to send files to other computers, servers or other online resources.    Download:   This is the speed at which your downstream Internet connection allows you to receive files.    Gbps/Mbps/Kbps:   Stands for Gigabits, Megabits and Kilobits per second. Gigabits, Megabits and Kilobits are a measure of data speed, not to be confused with a Gigabytes, Megabytes or Kilobytes which are a measure of data storage. There are eight Megabits in a Megabyte. In other words, divide the speed in megabits per second (Mbps) by eight to get the megabytes per second (MB/s).  
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Looking to create additional Rogers Yahoo! email addresses for all your family members? Well, you are in luck!   To do so: Go to the Rogers Member Centre Enter your Rogers Yahoo! email address and password, then select Next. Select Add Secondary Account on the Manage Email Accounts screen.  Tip: If you do not see Add Secondary Account, this means you are not logged into your Primary Account. Accept the Terms & Conditions, then select Next. Choose a username and password. Confirm your password.  Tip: Make sure to use a new password that you have never used on another website.  Enter the user’s personal information. Select a security question and enter an answer. Once you’ve completed the form, select Create. To create multiple secondary accounts, repeat from Step #2.
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