Would the REAL Rogers/SHAW please stand-up?

[User2669658]

I'm reaching out to the Rogers Shaw Forum as a last resort after six months of agonizingly slow and unreliable internet service. The culprit? Ancient, 20-year-old wiring in my neighbourhood that Rogers has neglected to upgrade.

The issue persists despite three technician visits and countless hours on the phone with customer support. The signal from the wiring in the back alley is so weak that technicians resorted to running a flimsy, exposed wire to my house – a "temporary" fix that's been repeatedly damaged by vehicles and weather.

This ongoing problem has severely impacted my ability to work from home, causing missed deadlines and lost productivity. Rogers boasts a satisfaction guarantee, yet I've received temporary band-aids and a paltry one-time credit of $140. Where is this "satisfaction guarantee" when I need it?  

I'm at my wit's end. Will anyone at Rogers listen and take real action? Is replacing the archaic wiring in Canyon Meadows a priority? Or will I be forced to endure this subpar service indefinitely?

[RogersMoin]

Hello, @User2669658.

Thank you for joining our Community and sharing your concerns about service. Slow and unreliable Internet can be bothersome. The techs who visited your home might have already submitted tickets to the maintenance department. To investigate your connection and the neighbourhood, please contact us directly using the options listed at the bottom of the page: Internet Discussions - Shaw Support.

We appreciate your patience and understanding.

Regards,

RogersMoin