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Knowledge Base Articles

Fix the Netflix app on Ignite TV

If the Netflix app on your Ignite TV suddenly stopped working, here are some ways to help resolve this problem. Reset Netflix Press the A button on your Ignite Voice Remote to open the Help menu. Under Troubleshooting, scroll to the right and select...

Fix Ignite TV or Ignite Streaming Apps Issues

  If you’re having issues with one of the third-party apps on your Ignite Entertainment box (ex: Prime Video, YouTube, Spotify, etc.), try these simple troubleshooting steps to fix the problem. Restart the App The app may need a restart. Try exiting...

Fix Ignite TV Recording Streaming Issues

A recording won’t play or suddenly stopped playing. This should be an easy fix. Follow the instructions below to get back to watching. Are you using Ignite TV on your computer? Clear the cache in your web browser settings.Close your browser.Wait two...

Fix Ignite TV Streaming Issues

I was watching a program at home, but when I left, I couldn’t watch it on the app. There are a few potential reasons for this.   Were you watching an On Demand program? Due to restrictions by content providers, some On Demand programs can only be vi...

How to fix a black screen on Ignite TV or Ignite Streaming

Trying to watch Ignite TV or Ignite Streaming but only seeing a black screen? There are a few potential reasons for this. Try these troubleshooting steps in sequence to solve the problem.   Step 1: Check for Outages If it’s more than one TV in your ...

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