Ignite TV™
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Does anyone ever answer the phone!

Been trying for 2 days in a row…a wasted effort as I have spent 3 hours…I need my head checked but Rogers you have to do better…this Anna thing is the biggest waste of time to deflect people as to your” ROGERS” we hear you thingy!   *** Edited Labels...

cbdbgb by I've been around
  • 251 Views
  • 1 replies
  • 0 likes

Aliens invaded my audio

My TV sounds like aliens are talking. My audio is screwed up, restarted TV box and my network. Nothing    *** Edited Labels ***

wbouchard by I've been around
  • 383 Views
  • 1 replies
  • 0 likes

I cannot get authentication for global tv app

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating     ***Edited Labels*...

Cami123 by I've been around
  • 3969 Views
  • 5 replies
  • 0 likes

Resolved! Can’t Watch Recorded Programs - ERROR TVAPP-00481

I go to saved programs on my computer then recordings, then watch.. Then the problem begins I get a message, You can still watch this On Demand Unfortunately there's  a problem with  PVR playback. The good news ? program is available on demand. Keep ...

chayisun by I've been here awhile
  • 5057 Views
  • 6 replies
  • 0 likes

Waterloo outages

We have had periodic outages with our Ignite for 2 days. This seems to be a continuing theme.   ***Edited Labels***

Switch to Ignite

My wife talked to a rep and had an appointment set up for Monday . Waited all day and nothing. Tried to contact Rogers but was put on hold for 2.5 hours and finally gave up, Got a message saying they were here but couldn't finish the job?  Keep getti...

jts1666 by I've been here awhile
  • 343 Views
  • 1 replies
  • 0 likes

Resolved! "Crave" is now on the Ignite TV "Apps" page

"Crave" is now on the Ignite TV "Apps" page!   @CommunityHelps : I subscribe to Crave, so I can access it like I always did through the "On Demand" screen.  Can Ignite TV and Ignite SmartStream customers, who subscribe to the Crave streaming service ...

-G- by Resident Expert
  • 8104 Views
  • 5 replies
  • 1 likes

Active Audio but No Video

Atrocious service after 9-10 visits and equipment replacement or upgrades:   Our system continues to falter everyday. When the TV systems are activated the screen is either black, blue or a message of NO SIGNAL is shown EVERY TIME we try to watch our...

BobTom by I'm here a lot
  • 608 Views
  • 2 replies
  • 0 likes

Resolved! Ignite TV flips back to guide sporadically

While watching a channel on ignite tv it switches back to the guide on its own then i have to select the channel again. This happens quite often   **Labels Added**    

iroc01 by I'm here a lot
  • 525 Views
  • 3 replies
  • 0 likes

Can you disable low battery warning for Ignite remote?

The frequent nags to change the batteries are getting on my nerves. Is there a way to disable these pesky reminders? If I changed the batteries as soon as these nags began I would have wasted a lot of perfectly good battery life. I will change the ba...

james039 by I plan to stick around
  • 2119 Views
  • 15 replies
  • 0 likes

TSN4 Choppy and Laggy

Has anyone else has issues with watching leaf games on TSN4? At some point during the game it starts getting choppy, freezes, sometimes looses audio and is super frustrating. I’ll note that the commercials are totally fine and the issue is only with ...

ctafts by I plan to stick around
  • 7599 Views
  • 50 replies
  • 4 likes

Resolved! Sportsnet Ontario - Channel 22

I am looking to change my tv programming with Rogers. Currently, I have all the sports channels, but looking to use the Flex 20 programs.   I have read through this forum and looked at the channels available.  I live in Ontario in the Waterloo Region...

skhodd by I've been around
  • 1725 Views
  • 1 replies
  • 0 likes

Resolved! Can’t Change Video Output Resolution - Ignite TV

Hey all. Much like the subject says, I can’t figure out how to change the video output on my Ignite box. Connected to a 4K TV but the setting is stuck on 16:9 720p HD. Can’t select 16:9, 2160p30 4K UHD or 16:9, 2160p60 4K UHD   Any idea why this may ...

Ignite TV Issues

I was forced to get Ignite a few months ago and I have had nothing but issues with it. When watching sports it is slow, it freezes, the video quality is NOT the advertised 4K but more like 4 bytes! So many times it gets kicked off from no internet or...

User2611 by I've been around
  • 653 Views
  • 3 replies
  • 0 likes

Resolved! Bluetooth headset won’t pair

Before getting ignite TV my old headset worked fine and was told I needed a bluetooth headset to work with ignite.  I have a Panasonic TC-P50U1 television and trying to connect Sony Bluetooth headset Wh-RF-400.  Can you help I have tried everything i...

iroc01 by I'm here a lot
  • 1094 Views
  • 5 replies
  • 0 likes

Flex Channel Error Message

Hi there,   We recently switched to a new tv package, and we were attempting to exchange our flex channels for the first time and keep receiving the following error message, and none of our changes will save:   "When you swap out or remove all your 4...

Outage

Is there an outage affecting community of New Credit just outside Hagersville? We have been without our Ignite internet and tv services since around 12:30. Neighbours on either side are out as well. ETA for return of our services?     ***Edited Label...

Mel110 by I've been here awhile
  • 406 Views
  • 1 replies
  • 0 likes

Housekeeping update message on TV

Today at around 4:15pm EDT all of my services went down after this message appeared on the TV screen "you caught us in the middle of a housekeeping update, we will be done in a few minutes".  This took out down of my Rogers services, not just the TV....

mascf1 by I'm a reliable contributor
  • 8851 Views
  • 28 replies
  • 1 likes