Ignite TV™
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Horrendous service

We went literally decades on the old Rogers cable service with only sporadic issues, usually just some pixilation on the TV. When our NextBox converter failed Rogers forced us to switch to ignite and the only thing ignited was our fire under us to lo...

Sound but no picture

I have sound on ignite tv but no picture. Message says: oops…unfortunately this feature is not working. Our engineers are hard at work to resolve the problemHow is the tv picture a “feature”?     ***Edited Labels***

Rhutchis by I've been around
  • 1804 Views
  • 3 replies
  • 3 likes

Bulk agreement upgrade attempt.

This is the worst customer service ever. I have sent 4 times to the end of the line waiting over 90 minutes because I was transferred to the wrong department.  I am not sure how the can do any business with such a poor quality customer service.

klim by I've been around
  • 470 Views
  • 1 replies
  • 0 likes

Thinking of upgrading to Ignite TV

Hey, I am thinking of moving to Ignite TV and internet.  My only reason to pause on this is my current home network set up.  My current Rogers modem is in bridge mode which then feeds my personal wireless router then my Ubiquiti AP so that I have who...

burnsie by I've been here awhile
  • 462 Views
  • 1 replies
  • 0 likes

Resolved! Ignite goes to sleep

So just got ignite TV. We usually leave the TV on all day on a music station. Several times the TV has gone to sleep? and the TV is no longer playing music and seems to be frozen.  I looked on the tools tab but could find nothing to turn off that opt...

Does Global on Ignite TV get DD5.1?

With digital cable, Global (Ch 517) only offers stereo soundtracks when the same show under a US station (eg CBS Ch 523) has DD5.1. Is this still the case with Ignite TV? Any insights would be appreciated.

AV_Fan by I plan to stick around
  • 655 Views
  • 3 replies
  • 0 likes

Acessing PVR shows when Internet is Down

On my Rogers Legacy Nextbox I could still access any shows taped on my PVR to watch on my connected TV when the internet was down. With the change to Ignite I can no longer access the PVR content on my TV when the internet is down. Am I missing somet...

Need help adding a new TV box

Been try to get a hold of customer service to add new product since Dec 31st. 2 1/2hr, 1 1/2hr, 3 hrs now on hold for another 1 1/2hr and going. Is anyone working? Tried to go to store on Dec 30 and they said they can't help with a new cable box. I n...

LivB_9876 by I've been around
  • 500 Views
  • 1 replies
  • 0 likes

Resolved! Accessing Crave on Ignite TV

Before I switched to Ignite all I had to do to access my Crave subscription with Rogers was go to channel 100 and I could pick whatever I wanted. Now I seem to be stuck with whatever is being aired. How do I access the complete Crave menu?     ***Edi...

Marcy13 by I've been here awhile
  • 17727 Views
  • 7 replies
  • 0 likes

Resolved! Accessing Crave via Ignite TV

Just made the switch to Ignite TV and Ignite Internet a couple weeks ago.  I kept our Rogers Crave subscription that we've had for several years.   I can access Crave through our Samsung TV App as we did before the switch.  And I can log into crave.c...

kuhnberg by I plan to stick around
  • 6069 Views
  • 3 replies
  • 0 likes

Poor Ignite TV Quality

I can’t believe how poor he reception is with Ignite TV. Constant - hesitation and blackouts. Am I the only one complaining because this seems to be a common issue in the area. Whats the problem and why can’t Rogers fix it?   *Added Labels*

DMF1 by I'm here a lot
  • 1513 Views
  • 4 replies
  • 1 likes

Internet Service shut down before Ignite hardware delivered

So I signed up for Ignite and Rogers insisted on porting over my current Internet service , despite having 3 more weeks paid for in advance.Tonight my internet service has been disconnected, and my Rogers Ignite hardware has not been delivered.I was ...

RRF1 by I plan to stick around
  • 1236 Views
  • 8 replies
  • 0 likes

Ignite (Ottawa Lineup) WJBK Fox Detroit (Ch. 36) Lip Sync is off

On Ch. 36 the Video is a good quarter of a second at least, *ahead* of the audio. It is most easily seen by watching the lip sync, you can see people start talking and then you hear it delayed. I have compared to other channels, and other channels ar...

james039 by I plan to stick around
  • 572 Views
  • 2 replies
  • 0 likes

Ignite TV Online Login

IgniteTV wont let me successfully login from my laptop, no matter what browser (Firefox, Chrome, Edge). It suggests I am not signed up for IgniteTV yet. However I can login to MyRogers using the very same username/password and it tells me I have Igni...

sjspenler by I've been around
  • 5971 Views
  • 3 replies
  • 0 likes

MotoGP Races

Does Rogers have a channel that broadcasts MotoGP races for the 2022/23 season?       ***Edited Labels***

HSteele by I've been around
  • 882 Views
  • 2 replies
  • 0 likes

Interruptions

I get the concept of updating the programs and equipment to get our services but these interruptions are getting ridiculous and way to often for what we are all paying Rogers a month. I have parents both in their 80’s who all they have is TV right no...

Chachi_777 by I've been here awhile
  • 739 Views
  • 2 replies
  • 1 likes

All scheduled recording gone and missing shows.

Today I notice that all my scheduled recording is gone, and since thurday several shows didn't record, even if they where scheduled (I check several time daily) or disappears after recording ended. today there was an hour long show that stop recordin...

ReneHache by I plan to stick around
  • 1811 Views
  • 6 replies
  • 0 likes