YouTube not working on Ignite Streaming

[JBKing]

Ever since I moved YouTube has not worked. All other apps work but YouTube. When I click YouTube a message pops up and says “give us a few minutes” it’s been saying that for 3 weeks. Does anyone know how to fix this?

[JBKing]

Ever since I moved YouTube has not worked. All other apps work but YouTube. When I click YouTube a message pops up and says “give us a few minutes” it’s been saying that for 3 weeks. Does anyone know how to fix this?

[-G- · Accepted solution]

That is weird.  Are you experiencing issues with YouTube on any other devices?  Do you have Advanced Security enabled on your Ignite Gateway?

[JBKing]

No im not. I’m not sure how I do I check that?

[-G-]

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@JBKing wrote:
No im not. I’m not sure how I do I check that?

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You enable/disable Advanced Security through the HomeConnect app.  (See the link in my previous post.)

Having Advanced Security enabled on the Gateway can cause sites and apps to break in unpredictable ways.

[JBKing]

I have it enabled. Still says “give us a few minutes we’re having trouble opening the app

[-G-]

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@JBKing wrote:
I have it enabled. Still says “give us a few minutes we’re having trouble opening the app

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The security features on the Gateway use DNS to make it appear that a blocked site is unreachable.  After disabling Advanced Security, you should reboot the gateway by pulling the power plug for 10 seconds.  You may need to reboot client devices (to purge the bogus DNS responses that the client device retains) or wait a period of time for the effects of Advanced Security to wear off.  (That is IF Advanced Security is what is causing the breakage.). For the Ignite set-top box, you may also need to wait for Rogers to push periodic updates to your device.