XB6 Modem Settings/Requests/Firmware Discussion

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I Plan to Stick Around
Posts: 128

Re: XB6 Modem Settings/Requests/Firmware Discussion

The certificate to allow https remote management is invalid and has expired.  I remotely manage my parent's XB6 and require this to be a secure connection.  I can change the port and make a stronger password for now but if someone is sniffing, they can intercept my credentials.  Apparently, the certificate expired in March 2020.

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Re: XB6 Modem Settings/Requests/Firmware Discussion


@blues_clues wrote:

The certificate to allow https remote management is invalid and has expired.  I remotely manage my parent's XB6 and require this to be a secure connection.  I can change the port and make a stronger password for now but if someone is sniffing, they can intercept my credentials.  Apparently, the certificate expired in March 2020.


Are you seeing the expired certificate on an Arris XB6?

 

The SSL cert on my Technicolor XB6 is valid until January, 2021.  When I connect, I get an ERR_CERT_COMMON_NAME_INVALID from my browser but the certificate is still current.

 

Issued To:

Common Name (CN) xfi-gw.comcast.net
Organization (O) Comcast Corporation
Organizational Unit (OU) NSO

 

Issued By:

Common Name (CN) COMODO RSA Organization Validation Secure Server CA
Organization (O) COMODO CA Limited
Organizational Unit (OU) <Not Part Of Certificate>

 

Validity Period:

Issued On Wednesday, January 9, 2019 at 7:00:00 PM
Expires On Saturday, January 9, 2021 at 6:59:59 PM



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I Plan to Stick Around
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Re: XB6 Modem Settings/Requests/Firmware Discussion

I have the same cert, January 2021
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I Plan to Stick Around
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Re: XB6 Modem Settings/Requests/Firmware Discussion

Yes, details below:
Model:TG3482G
Vendor:ARRIS Group, Inc.
Hardware Revision 11
eMTA & DOCSIS Software Version:7.1.1.1.69
Software Image Name:TG3482SV6_4.0p13s1_PROD_sey
Advanced Services:TG3482G
Packet Cable:1.5
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Posts: 1,127

Re: XB6 Modem Settings/Requests/Firmware Discussion

@blues_clues  To get this resolved, you will need to contact Rogers Tech Support and have them open a support ticket internally.  You can do this either by telephone or by sending a Private Message to @CommunityHelps .



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Re: XB6 Modem Settings/Requests/Firmware Discussion

Anyone notice after the latest firmware that the XI6 cable boxes will show a blank screen with no audio after leaving Netflix/Youtube/Amazon Video? Once I change the channel then the video/audio comes back. 



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I Plan to Stick Around
Posts: 48

Re: XB6 Modem Settings/Requests/Firmware Discussion

Yes, I get that as well. I suspect that to be a firmware on the boxes, not the modem, problem.