XB6 Modem - Noisy?

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JB68
I've Been Around
Posts: 1

Re: XB6 Modem - Noisy?

I recently upgraded to Rogers Ignite, and I also noticed the hum from the modem.  I'm sensative to noises and when the TV is off, this is very apparent to me, with a high pitched whine.  I'm debating of switching to Bell, where I hear they get near 1Gb/s bandwidth.

robtoe
I Plan to Stick Around
Posts: 76

Re: XB6 Modem - Noisy?

I'm sensitive to noise too, but can only hear mine (even when hot) if I put an ear near it.

 

Before switching, I'd at least try a new gateway in case that one has a failing fan bearing.

RogersJo
Moderator
Moderator
Posts: 74

Re: XB6 Modem - Noisy?

Hello @JB68!

 

Congrats on your first post with us and a warm Welcome the to Community!😊 I've had my Ignite service for eons now and it's been great! A noise like that is certainly concerning! Aside from the humming from the modem, do you happen to be experiencing any other issues? Does this transpire all the time? Are the wires on the back of the modem all tightly connected? 

 

We'd hate for you to leave us! We have an Ignite Gigabit Internet package you may be interested in as well! Looking forward to hearing from you! 👍

 

Regards, 

RogersJo

 

robinrichardson
I've Been Around
Posts: 1

Re: XB6 Modem - Noisy?

I JusT got an ignite modem installed ; it’s been an hour and I going nuts ! I have very sensitive ears ; and there is no way I can live with this ; what am I going to do !!!????
Don_Ca
I'm a Reliable Contributor
Posts: 213

Re: XB6 Modem - Noisy?

How close are you to it? Try it in a different location. I only hear mine if nothing else is making noise and it is about 3 feet behind me. I also have two computers turned on, fans occasionally going in them. Right now the furnace it running and the vent is louder than the fan in the XB6. In fact, I do not think I have heard it all day.
768888333944
I've Been Around
Posts: 1

Re: XB6 Modem - Noisy?

We have the XB6 modem too. My wife absolutely hates it. The high pitched, variable noise is ever present. My wife wanted to go back to our old internet set up within an hour of install. I am not impressed with this modem in any way. I really wish Rogers would do some consumer focus testing before adopting a modem like this. I tend to think a lot of people who hate white noise would have shot it down. I loathe the idea of swapping the modem out as I dont like wasting an hour of my time waiting for a Roger's employee to answer my call, then scheduling a technician. The move to Bell is starting to sound like an idea.
RogersAndy
Moderator
Moderator
Posts: 565

Re: XB6 Modem - Noisy?

Hey @768888333944!

 

Welcome to the community!

 

A high pitched variable noise... that's certainly not something I've experienced myself with my XB6 modem though it's also possible I'm not as sensitive to such a frequency as others within this thread, yourself included. To my understanding the fan noise should be very subtle, and not necessarily audible. If the noise is uncomfortable we definitely want to ensure that it's addressed! I wonder if there may be an issue with the fan itself... Or perhaps there's something obstructing it's ability to rotate properly/or the fan curvature is altered in such a way to cause the whine.

 

Can you confirm for us if the modem is in an open space (not enclosed in any way), elevated (not on the floor), nor nearby anything heat emitting? If it's receiving sufficient cooling I would recommend reaching out via @Rogershelps on Facebook/Twitter for assistance. This way you can reach out and reply whenever you have availability.

 

@RogersAndy

whatever123
I've Been Here Awhile
Posts: 3

Re: XB6 Modem - Noisy?

Hello

Hope everyone is staying safe and well.

We just upgraded to Ignite, and the new modem has a really annoying hum / whine.

It's on a top shelf, not inside a cabinet etc, and the noise is very obvious and annoying.

There is no way this can be noisy like this on all day while working at home, it's actually driving me nuts after only 15 minutes of being setup.

This seems to be a known issue from what I see above, does anyone know what the remedy is ?

Does the new Gen2 one resolve this issue ?

I can't believe this wasn't an issue during Q&A / testing, assuming that happened.

Hoping to get an answer on this, cheers !

-G-
Resident Expert
Resident Expert
Posts: 1,944

Re: XB6 Modem - Noisy?


@whatever123 wrote:

Does the new Gen2 one resolve this issue ?

The XB7 also has an internal fan.  I do not know whether it is any louder or quieter but it would not surprise me if the manufacturer used the same part in both the XB6 and XB7 gateways.



robtoe
I Plan to Stick Around
Posts: 76

Re: XB6 Modem - Noisy?

I was initially concerned, but mine is inaudible even when demand on the gateway is high, and fan is presumably ramped up.

 

In fairness, it's not in a quiet office, but instead is in a larger room with (probably) some ambient noise.

 

That said, if it bothers you, or is distinctly audible, then you might have one with a bad fan bearing.    I'd suggest a replacement, and if possible have them plug it in to hear at least the default tone before you take it home.   (Assuming that can be accommodated these days.)