It's been a . week for me with unauthorized movies being charged to my rogers bill and no one knows how this is happening. But I have another issue!
Just a few hours ago I had Rogers ignite system installed. I'm trying to lower my Rogers bill since it's over $700 a month. And since there phasing out my current system, I had to go to the ignite TV bundle.
Now, everything seemed to work, TV, home phone but we really did not test the internet. I assumed it worked because the TV was working as well as the home phone.
Well, my home security app isn't working now, I can't access its features to control the Rogers tablet. It basically says it's offline.
I was told I could easily hook up my ASUS router to the new Arris Xb6 cable just like my previous Hitron modem without any issues...WRONG!
I'm not getting a WAN connection to my ASUS RT-AC86U and the TV is not working. All I get on the TV is Welcome...followed by network configuration notification. Home phone works though!!!
I was told all I have to do is put the Arris modem into bridge mode and the ASUS router should work...Not!
Nothing I do gets the ASUS router an internet connection. I'm well versed with the ASUS routers but I'm stumped and very frustrated...It could be something simple that I'm overlooking but....I don't think so.
Any suggestions would be appreciated. And again, everything for the internet and my ASUS router was working fine with the older Hitron cable modem!
I'm seriously at the point that I want to call Rogers and get them to restore my old system because this ignite system isn't working properly!
Solved! Solved! Go to Solution.
I've read a few posts about entering the network (WiFi) settings for the Xi6 cable box with the remote: hold down the exit button for 5 seconds, then down arrow twice and then type 9493.
Not quite. The correct number sequence is 9-4-3-4 (it spells WIFI)
@Xdj speaking of unauthorized charges let me draw your attention to the following thread. Maybe there are some similarities with your situation:
What mode is the modem in right now, Gateway mode or Bridge mode?
What are you running on the 86u, stock firmware or Merlin's Asuswrt with Skynet running?
Is the 86U's WAN Connection Type on the WAN tab set for Automatic IP?
One point to keep in mind, the previous Hitron modems ran 192.168.0.1 as their base LAN address in Gateway mode. In Bridge mode the router would be assigned 192.168.0.1 with the modem using 192.168.100.1 for its access. The XB6 uses 10.0.0.1 in Gateway mode, not sure of what it does for Bridge mode. I would expect any router connected to run 10.0.0.1 when the modem is in Bridge mode . You also need IPV6 running for the Xi6 set top boxes.
@Xdj FYI, I created a thread a while ago with some tips on using your own router with Bridge Mode enabled on the XB6: https://communityforums.rogers.com/t5/Ignite-TV/Using-the-Ignite-TV-Modem-Gateway-in-Bridge-Mode/td-...
I don't have simple step-by-step instructions written out yet. The above thread assumes that you know the ins and outs of your own equipment and that you have intermediate network knowledge. That said, start off by connecting your router's WAN port to one of the LAN ports on the XB6 gateway. Do not enable Bridge Mode on the XB6 yet. Follow the basic setup tips and verify that you have Internet connectivity.
Connect to the XB6. (http://10.0.0.1 will work in both Bridge mode and Gateway mode.) Enable Bridge Mode.
Wait a minute or so for the XB6 to reboot, then power-cycle your router.
Verify that your router is getting public/registered IPv4 and IPv6 addresses and an IPv6 PD.
Verify that you have Internet connectivity from devices on your LAN.
With Bridge Mode enabled on the XB6, Wi-Fi will be disabled. Your router will now have to provide connectivity for all devices (Ethernet and Wi-Fi) on your LAN, including the Ignite TV set-top boxes.
@Xdj have you kicked the modem into Gateway mode and connected a pc or laptop via ethernet to both ports of the modem? Do you know if both ethernet ports on the modem are actually working?
Have you checked the system log in the router to look for any errors when you boot the router after connecting it to the modem. If the router isn't connecting for some reason, I wonder if anything shows up in the system log?
In the System Log .... General Log tab, the "Log only messages more urgent than" should be set to Debug, which I believe is the default setting. That should ensure that the system log contains any errors that might be pertinent to the situation.
Are you running Skynet or Diversion add-ons in the 86U?
What model of modem do you have, the Arris TG3482ER or the Technicolor CGM4140. The model number is on the bottom of the modem. My vote would be for the Technicolor modem, but in this case, for whichever one you have, maybe its time to call tech support to have a tech drop by with both modem models for swapping purposes. If you have the Technicolor modem, I'd swap that for another Technicolor modem. If that didn't work, swap it for the Arris modem. The Technicolor modem is a Broadcom BCM-3390 modem while the Arris modem is an Intel Puma 7 modem. My first choice would be the Technicolor modem.
My modem is a Technicolor CGM4140, funny thing is when I called Rogers last night with issues, they told me it was an Arris.
No add ons to the Firmware, just Merlin's Asuswrt 384.15.
Yes, the ports work on the cable modem as I tested them with my desktop!
I'll check the logs after my post.
Thanks for the help.
With the Rogers's security/Smart home device (router) disconnected, I'd reboot both the modem and 86U and see if the 86U connects to the modem as it should.
You could try something a little odd. With the modem in Gateway mode, connect the modem to one of the 86U's LAN ports instead of the WAN port. That results in a physical Access Point configuration. Normally you would disable the 86U's firewall and DHCP server in this configuration, but, leave then alone in this case. This is just to see if you end up connecting thru any of the other 86U ports when the 86U us connected thru a LAN port instead of the WAN port.
I tried your "odd" configuration but it did not work.
But, when I put the ethernet cable back into the WAN port of the AC86U, I got a connection and the WAN/Internet indicator turned on. As well, I got an alert on my cell stating that there was a new connection to the cable modem, an Asus RT-AC86U. What the heck!!!! Also, the only thing I did differently is removing the USB drive I had in the Asus router.
I don't get it, I really didn't do anything different except for trying your odd experiment, which didn't work.
How is it working now...mind you the cable modem is still in Gateway mode and not bridged? But still!
Thanks for your help!
It's still a mystery, but I'll take it!!!
I'm not sure if it's necessary to put the cable modem into bridge mode. I'll tell the family to go back to the old SSID on the Asus router and pause/block everyone from the cable modems wifi.