Weather Network - volume issues

[jjjjy7]

Is anyone else having issues with the volume on the Weather Network?  The volume is so low, that even when I turn it all the way up, I can barely hear it.  It is happening on all my TVs.  All the other channels are fine.

*Added Labels*

[-G-]

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@jjjjy7 wrote:

Is anyone else having issues with the volume on the Weather Network?  The volume is so low, that even when I turn it all the way up, I can barely hear it.  It is happening on all my TVs.  All the other channels are fine.

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Volume on the Weather Network channel is normal for me.  However, that channel has (very) localized feeds so there may be an issue with equipment that only affects your service area.

[jjjjy7]

@-G-   thanks.  It is fine when I watch it on my phone via the Ignite app, just really low volume on all the TVs. 

[-G-]

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@jjjjy7 wrote:

thanks.  It is fine when I watch it on my phone via the Ignite app, just really low volume on all the TVs. 

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Did the volume issue just start happening or has this been going on for a while?

I just tried cycling the HDMI Audio settings through Stereo, Expert Mode and Auto and the volume levels were the same.  You might want to try that as well.  (Settings / Device Settings / Audio / HDMI Audio Output)

With the Mobile App, it may be using a different encoding (different resolution/bit rate) so there could still be a local issue affecting only your set-top boxes.  It's notable that it affects all of your set-top boxes.

If you send a Private Message to @CommunityHelps , they may be able to offer some additional troubleshooting tips and they can open a ticket to have this issue investigated.

[yyz64]

I am in Cambridge Ont and can confirm last night volume was very low. Didnot recheck it tonight though

[Biollw]

I agree, it is also very low for me.

[Tektom]

Ours is even more irritating it fades in and out!