Voice Control not functioning

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josette1
I've Been Here Awhile
Posts: 2

Re: Voice Control not functioning

We are having the same problem with 1 remote. When I press the microphone it makes a clunking sound and the light at the top turns blue.
Lurker_Returns
I Plan to Stick Around
Posts: 33

Re: Voice Control not functioning

That's what's supposed to happen.

When you press and hold the microphone, it makes a chirp, and the light at the top of the remote turns blue

When you let go of the button, the remote makes a multitone chirp.
-G-
Resident Expert
Resident Expert
Posts: 1,944

Re: Voice Control not functioning


@Lurker_Returns wrote:
That's what's supposed to happen.
When you press and hold the microphone, it makes a chirp, and the light at the top of the remote turns blue
When you let go of the button, the remote makes a multitone chirp.

You will also get a blue light and a very different tone if the remote does not get a response from the set-top box that it (thinks that it) is paired to.  (To test/experience this on a working setup, unplug power from the set-top box and press the Mic button on the remote.)

 

At the very least, when you press the Mic button on the remote, you should see some sort of on-screen response, even if you have Voice Control disabled in your Privacy settings.  If voice commands are not working, you should also see an on-screen error message.

 

If you are not seeing any response, it's possible that you may have gotten your remotes mixed up.  The easiest way to fix this is to reset the remote back to defaults (by entering setup code 981) and then redo the process of pairing and programming the remote.

 

You can also run into strange problems if the batteries in your remote are running low.  To check this, go to Settings / Remote Settings.



senordd
I Plan to Stick Around
Posts: 97

Re: Voice Control not functioning

It’s always been kind of hit and miss but recently it doesn’t seem to recognize anything I say at all. Not sure if I’ve dropped the remote too many times and damaged the mic or if it’s a software issue. Anyone else experience this?

schmidtp
I Plan to Stick Around
Posts: 69

Re: Voice Control not functioning

I am havig problems lately with it randomly not recognizing T or P. It takes several attempt to get TSN or PBS. This problem comes and goes.
RogersTony
Moderator
Moderator
Posts: 1,197

Re: Voice Control not functioning

Hello, @schmidtp

 

Thank you for posting your concerns to the community.

 

I use the voice search often too. It's a very convenient option to use and very intuitive. We have not heard of this specific issue as of yet.

 

  • Does this happen on multiple Ignite TV boxes or is it just a specific one? 
  • Have you tried any troubleshooting steps as of yet such as restarting the Ignite TV box which is not working? You can do this very easily by pressing on the "A" triangle button and then select Restart and then Restart again to confirm

Are there any other Ignite TV users in the community who are experiencing similar issues with the voice search?

 

RogersTony

schmidtp
I Plan to Stick Around
Posts: 69

Re: Voice Control not functioning

It is just one Ignite box. The other box works fine. Yes, I have unplugged it and plugged back in.. I have restarted it. I have even unplugged the modem and plugged it back in.

Another thing that has started to happen (on this box only) is that I turn on the TV and it comes on and then after 5 or so seconds, the sound goes off. I need to turn the TV off and back on again and it is fine.

RogersMaude
Moderator
Moderator
Posts: 2,352

Re: Voice Control not functioning

Hi @schmidtp,

 

Thanks for your reply! If you’re having trouble with your Ignite voice remote, one of the first things you should do is check the battery level. Use voice commands and say ‘Battery’ or ‘Remote settings’ in to your voice remote. The battery life will appear on your screen.

 

Or you can do it this way:

  1. Press the ‘Rogers’ button on the remote.
  2. Select ‘Settings’ (Gear icon).
  3. Click on ‘Remote Settings’ to view the battery level.

Note: If your LED blinks red five times when pressing any button, this indicates that your battery power is extremely low and the AA batteries should be replaced as soon as possible as this can prevent the remote from functioning properly.

 

If you're still experiencing issues, you might need to re-pair or re-program your remote to work with your Ignite TV box, your TV or other devices. Once you’ve unpaired your remote, you’ll need to re-pair/re-program it. Click here for step by step instructions on how to do this.

 

If your Voice Remote is defective, we can give you one at no charge. Contact us to swap out your old or broken remote for a new one.

You can purchase a new Voice Remote for only $25 by contacting us!

 

Feel free to check out the Troubleshooting the Ignite TV Voice Remote article. 🙂

 

RogersMaude

schmidtp
I Plan to Stick Around
Posts: 69

Re: Voice Control not functioning

Thanks. battery  is fine. I did all you mentioned including pairing and replacing  the batteries just in case but no change.

So, you are insinuating it is the remote and not the Ignite box?

 

What about the second issue with the sound not matching the lips?

RogersCorey
Moderator
Moderator
Posts: 1,438

Re: Voice Control not functioning

Greetings @schmidtp!

 

In order to fix the audio sync issue, I'll need to know how the audio is setup as there's a couple potential reasons for audio to be out of sync.

 

 

How do you have the audio set up in your home? Are you using a sound bar or home entertainment system? Is it connected via HDMI or an optical cable? Are you using ARC? Or is it simply directly connected to the TV via HDMI?

 

Is the sound arriving early or is it coming in after it should?

 

Please let me know so that I can offer a solution. I encountered a similar issue on my own personal TV at home and was able to resolve it, so I'm familiar with this particular issue.

 

Regards,

RogersCorey