I appreciate you taking the time to reply with suggestions.
The remote voice control option is definitely on, and always has been from installation date. Pressing the voice control button always got a "Listening" prompt but generated an XRE-09012 error code. I checked for this on-line and found only one reference in a Comcast support document. I followed all the suggestions plus additional ones posted in this forum with no success.
This morning, I rebooted (again) the Ignite modem and VOILA! all three sets are now working. So, the problem could have been a firmware update push to the Ignite TV streaming receivers, back-end system problem, firmware issue in modem now corrected, or possibly poor internet functioning in this S/W Ontario neighbourhood. (Work has been occurring around here this week.)
Regardless, thanks again for your interest. The sun is shinning today, for now. 😉
Welcome to the Rogers Community Forums!
I know how convenient it is to be able to use the voice search feature so we definitely want to get this working properly for you.
Please click here for the specific steps on how to pair the remote to the Ignite TV box.
Let us know if you have any issues after following these steps for each of the Ignite TV boxes.
I have voice control issue as well.....I think. When I ask for a program, for instance NCIS, it send me to a channel that is showing reruns (Showcase)and not current programs. It does not allow me or show me the other channels the program is on (Global or CBS).
Thanks for your post! Your issue seems to be a bit different than that of most of the other users in this thread. It's not necessarily that the voice search option doesn't work, but rather, it's not bringing up the exact results you are hoping for. Is this happening on more than one TV box?
I did a little test at my end with "NCIS" as mentioned and the results show options for NCIS on CBS. It allows me to play the latest episode or click on 'Episodes' to see all Available/Free/Upcoming episodes. Under the 'Free' menu, I can watch the recent episodes or scroll down and choose episodes from past seasons as well.
If you are still not showing recent episodes, I'd recommend rebooting/restarting the affecting box(es) to see if that helps. 🙂
Sorry I didn't get that... All the time?
So the voice control when I first switched to Ignite worked great for the first couple of weeks.
But now, at best, it works maybe 10 to 20% of the time. The rest I just get this error.
Doesn't matter who tries in my family, how many times you do it, how slowly you speak, how loud you say it, or if you swear at the remote which often happens after 3 or 5 tries.
Is this common? Is there some trick I'm missing as it doesn't seem to appear to have a rhyme or reason to when it works and when it doesn't. Or who uses it.
That's what's supposed to happen.
When you press and hold the microphone, it makes a chirp, and the light at the top of the remote turns blue
When you let go of the button, the remote makes a multitone chirp.
You will also get a blue light and a very different tone if the remote does not get a response from the set-top box that it (thinks that it) is paired to. (To test/experience this on a working setup, unplug power from the set-top box and press the Mic button on the remote.)
At the very least, when you press the Mic button on the remote, you should see some sort of on-screen response, even if you have Voice Control disabled in your Privacy settings. If voice commands are not working, you should also see an on-screen error message.
If you are not seeing any response, it's possible that you may have gotten your remotes mixed up. The easiest way to fix this is to reset the remote back to defaults (by entering setup code 981) and then redo the process of pairing and programming the remote.
You can also run into strange problems if the batteries in your remote are running low. To check this, go to Settings / Remote Settings.
Thank you for posting your concerns to the community.
I use the voice search often too. It's a very convenient option to use and very intuitive. We have not heard of this specific issue as of yet.
Are there any other Ignite TV users in the community who are experiencing similar issues with the voice search?
It is just one Ignite box. The other box works fine. Yes, I have unplugged it and plugged back in.. I have restarted it. I have even unplugged the modem and plugged it back in.
Another thing that has started to happen (on this box only) is that I turn on the TV and it comes on and then after 5 or so seconds, the sound goes off. I need to turn the TV off and back on again and it is fine.
Thanks for your reply! If you’re having trouble with your Ignite voice remote, one of the first things you should do is check the battery level. Use voice commands and say ‘Battery’ or ‘Remote settings’ in to your voice remote. The battery life will appear on your screen.
Or you can do it this way:
Note: If your LED blinks red five times when pressing any button, this indicates that your battery power is extremely low and the AA batteries should be replaced as soon as possible as this can prevent the remote from functioning properly.
If you're still experiencing issues, you might need to re-pair or re-program your remote to work with your Ignite TV box, your TV or other devices. Once you’ve unpaired your remote, you’ll need to re-pair/re-program it. Click here for step by step instructions on how to do this.
If your Voice Remote is defective, we can give you one at no charge. Contact us to swap out your old or broken remote for a new one.
You can purchase a new Voice Remote for only $25 by contacting us!
Feel free to check out the Troubleshooting the Ignite TV Voice Remote article. 🙂
In order to fix the audio sync issue, I'll need to know how the audio is setup as there's a couple potential reasons for audio to be out of sync.
How do you have the audio set up in your home? Are you using a sound bar or home entertainment system? Is it connected via HDMI or an optical cable? Are you using ARC? Or is it simply directly connected to the TV via HDMI?
Is the sound arriving early or is it coming in after it should?
Please let me know so that I can offer a solution. I encountered a similar issue on my own personal TV at home and was able to resolve it, so I'm familiar with this particular issue.
The sound is on mt]y TV. Never paid attention to what is first, lops or sound LOL. Connected with optical cable. removed the optical and still the same.
Here are a few comments.
I don't know how you are using an optical cable since the IgniteTV boxes don't have an optical output and TVs don't have an Optical input, only output.
Set the IgniteTV box' audio to output "stereo" or "other" or something like that instead of Dolby Digital or Expert. This usually fixes it. Here's a post on Synch issues: