Voice Commands on Ignite TV Remote not Working

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I've Been Here Awhile
Posts: 2

Voice Commands on Ignite TV Remote not Working

Have been using Ignite TV for a few months. Since starting with it usually have to press buttons on remote several times to get any response. Voice option works about 5% of the time. Will press and hold down voice command button and it will just give me instructions such as “ say ‘Show me Tom Cruise movies” or “Hold down button and try again.”
Have gone through support a few times. They will reset box and this makes things work as expected for a few hours.
Does not seem to matter how close I am to box, have very high speed connection, no interference etc.

Anybody else having these issues. It is very frustrating. Typing in a search is almost impossible to put it mildly.

 

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I Plan to Stick Around
Posts: 65

Re: Voice Commands on Ignite TV Remote not Working

I had the same issue. Despite still having 50% left in the batteries in the remote, I changed them out for a better quality / new battery and since then never had the issue.
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I've Been Here Awhile
Posts: 2

Re: Voice Commands on Ignite TV Remote not Working

Thanks for the advice. Switched out newish energizer batteries for new Duracell. Still same behaviour unfortunately.
Still, good to check it off the list.
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Moderator
Moderator
Posts: 1,256

Re: Voice Commands on Ignite TV Remote not Working

Good afternoon @Jeffq!

 

I'm here to help, I just need to establish a couple of things first so I can determine the best path to a solution for you.

 

Do you know if you're using the XR11 or the XR15 remote? You say that we've reset the box for you but have we yet tried repairing the remote to your TV? 

 

If all of our troubleshooting fails, then we can arrange to swap the remote out if we haven't already done so.

 

 

 

Regards,

RogersCorey

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I Plan to Stick Around
Posts: 12

Re: Voice Commands on Ignite TV Remote not Working

Went to watch TV today when I press the microphone button it makes a sound similar to a walkie talkie not the usually chime sound. I’ve replaced the batteries recently. Any remedy or new remote needed?

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Moderator
Moderator
Posts: 391

Re: Voice Commands on Ignite TV Remote not Working

Hey @Charles1234!

 

Sorry to hear that, it definitely shouldn't be making that sound. Have you tried re-pairing the remote as per @RogersCorey's post above?

Can you give us an idea of the other devices you have connected in that area? I'm curious if there's something else interfering with the connection.

 

@RogersAndy

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I Plan to Stick Around
Posts: 12

Re: Voice Commands on Ignite TV Remote not Working

I replaced the batteries again with Duracell Procell and it’s working fine again, seems like this remote prefers Duracell batteries. The generic ones Rogers gave me with a prior cable box gave me problems after a couple weeks.