Using the Ignite TV Modem/Gateway in Bridge Mode

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I Plan to Stick Around
Posts: 35

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

[quote] @PVC  Did you set up IPv6 on your Netgear router as per the directions in this post?

 

After confirming that your router's settings are correct, please try the following steps:

- Ensure that bridge mode is enabled in your XB6 gateway

- Disconnect the ALL Ethernet cables from the XB6's LAN ports

- Unplug the power plug for your Netgear router

- Restart your XB6 by power-cycling it.

- After the XB6 comes back online and its status LED turns solid white, wait AT LEAST 10 minutes.

- After the 10 minute wait period has completed, connect the your Netgear router DIRECTLY to the XB6.  DO NOT connect any other devices to the XB6.

- Power up your Netgear router.

- Reboot your computer

 

Please let us know if this worked.[/quote]

 

@-G- 

Unfortunately...didn't work!

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I'm a Reliable Contributor
Posts: 394

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Looks like Microsoft is acknowledging there might be problems with Outlook (and presumably Teams) when IPv6 is enabled, but they also say “when there are network connectivity issues on your IPv6 network.” That implies a problem with the Rogers network (IPv6 config and/or routing) or a problem with my Asus’ handling of IPv6 traffic...

https://docs.microsoft.com/en-us/outlook/troubleshoot/connectivity/outlook-shows-disconnected-if-ipv...
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I Plan to Stick Around
Posts: 55

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

So not sure what I did, but now my Linksys router IS getting an IPV6 address and so are all the devices in the home lol

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I Plan to Stick Around
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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Is the hidden WIFI Network still an issue? 

I have a TP Link AX 50 router currently with a legacy setup, rocket modem. Currently where I have my router placed is right beside the internet modem. I just found out today that the ignite service is totally different. One modem manages everything including tv, home phone. Just 1 coax cable needed. I also have another modem the dpx2213 VoIP modem. I take it the xb6 or whatever I am getting delivered tomorrow takes over that too, can I still run em both? Be a pain because would have to run a long phone cable to where the modem would be sitting in place of the rocket.

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I'm a Reliable Contributor
Posts: 394

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

You cannot use any legacy Rogers network equipment (e.g. your home phone modem/eMTA) with Ignite TV. As you’ve stated, the Ignite gateway (XB6) handles everything (TV, Internet, Home Phone). It’s one coax cable directly into the XB6 and that’s it. You can bridge the XB6 and use your own router (unsupported by Rogers), or leave the XB6 in gateway mode with its WiFi disabled and then use your own router in access point mode, or just use the XB6 on its own provided it supplies enough coverage (or add Rogers WiFi pods to extend WiFi signal). Your existing legacy digital equipment (cable tv boxes, internet modem, home phone modem) will be useless paperweights once you’re on Ignite. If you own your cable tv boxes, you don’t need to return them and might actually be able to still access any recordings you have (if any of them are PVRs) but not 100% sure about that. You would need to return the internet and home phone modems to Rogers once you’re migrated to Ignite and your legacy digital services have been terminated. If you don’t return that equipment, Rogers will charge you.

Edit: After reading your post again, sounds like you might have your own VoIP service with its own terminal? Is so, you should still be able to use it with Ignite as it would just be another IP client on the network. But since Ignite comes with home phone at no extra charge, why not just use it? If you can’t run a phone cable from the XB6 to wherever you need to, you can just plug your home phone (i.e. the telephone device itself) directly into the XB6. If you have cordless phones, plug the base into the XB6.
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I Plan to Stick Around
Posts: 12

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

No it's not a separate voip service it's a voip modem provided by rogers.
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Re: Using the Ignite TV Modem/Gateway in Bridge Mode


@toolcubed wrote:
1. Your existing legacy digital equipment (cable tv boxes, internet modem, home phone modem) will be useless paperweights once you’re on Ignite. If you own your cable tv boxes, you don’t need to return them and

2. might actually be able to still access any recordings you have (if any of them are PVRs) but not 100% sure about that. 

1. These (if owned) may be worth something if returned to Rogers.   There was a time when Rogers provided a small one-time credit. Not sure if that still holds.  There are lots for sale on Kijiji or similar, so you can see what they're worth - not much.

 

2. Rogers will deactivate any boxes as soon as you start with IgniteTV.  You would need to disconnect the RF-coax from owned PVRs before deactivation and also not let them power down. As soon as they power down, they will not reboot again at your home.  Watch any recordings before you switch to Ignite.



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I Plan to Stick Around
Posts: 36

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

If as you say, I can run a phone cable from the XB6 to wherever I need to, can that be a 50 ft. cable plugged into the white phone junction box by the electrical panel in the basement, ie; the one that the current Rogers phone modem is plugged into and has all the little wires leading out to activate all the wall plugs in the house? I read somewhere that the wall plugs in the house can continue being used if the ignite modem is plugged in as described above, but no idea how close it has to be?

 

So far I can't solve how to switch to the Ignite bundle in my situation, which is land line phones plugged into various wall plugs around my 1,500 sq. ft. bungalow, Rogers phone modem in the basement at one end of the house, Rogers modem on the ground floor at the other end of the house, near my router which in turn, under Ignite, as to keep being used with hard wired ethernet into 2 desktop computers and a Powerline. To keep Rogers in Gateway mode, according to my Tp_Link Archer A10 access point setup (to keep Ignite TV reliable, get a useable pod extender where the signal is weak now, etc.), I have to keep the modem and router close in location and plugged together via an ethernet cable - if I'm reading their setup right?

 

 

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I Plan to Stick Around
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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Regarding IPv6, I have disabled mine and everything seems to be working properly.  Is there any specific reason to keep it on (using the XB6 in bridge mode to a router)?  I've read the benefits, and it seems outside of possibly better QOS rules/efficiency, it's not completely apparent to me why one would.

 

Plus, my R7000 doesn't really handle IPv6 as well as it does IPv4.  E.g., Seems to be much easier to block an IPv4 device as one can block access by IPv4 address.  But if that same device has both an IPv4 and IPv6 address, blocking the IPv4 doesn't block the device. 

 

Strangely found this out when my daughter could still use her ipad even though I had blocked the IPv4 it was connected to.  Oddly, she couldn't play Roblox after I blocked it, but could still access Youtube!?

 

 

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I've Been Here Awhile
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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Everything in my home in respect of internet and TV is, and always has been, provided by Rogers.  So the fact that the set up that I have is not working properly (after  a Rogers tech set it up....I did nothing), is Rogers fault,   not mine.

 

And reading all the messaging around the topic of glitch Ignite TV service and other issues - and how to resolve them, is NOT conducive to the average customer to make the changes that might be needed to resolve the issues.   You have to be a true techie to be able to follow the suggestions without messing things up further.

 

And the Rogers support info is wholly insufficient to assist.  Where are there videos clearly showing what to do and what not to do?  Where to locate controls to make system changes?  Which changes you can make without making things worse and/or resulting in fees from Rogers to come fix it?    

 

The Ignite TV service has many great features that the traditional cable set up does not.  However......the traditional cable set up had one distinct advantage:  absent a system wide Rogers failure (rare and understandable when it does),  the cable set up ALWAYS WORKED PROPERLY.   Ignite TV seems to be a crapshoot that has many dependencies for smooth operation.  And such dependencies seemed to be left to the good or bad luck that an individual customer may have in terms of whether ones specific home set up will or will not result in optimal,  customer-friendly performance.

 

Not happy.