Using the Ignite TV Modem/Gateway in Bridge Mode

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I Plan to Stick Around
Posts: 44

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

I pressed the reset until the light turned off on the modem. So not sure if this was enough or not.
Highlighted
I've Been Here Awhile
Posts: 2

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Hello.  Has anyone tried using the Ignite service in a hybrid form?  By that I mean, the modem / router provided by Rogers is in gateway mode and all Rogers equipment stays on this router.  Then, adding an additional router / gateway to all access for your own equipment without bridge mode.  I'm looking at the Ignite service coming from digital cable and separate internet.  I like that the services are separate and my personal environment is protected by my Asus routers IDS.  On the surface, combing all my access in a Rogers environment makes me nervous from a security perspective.  Does anyone see issues with this kind of a set up?  Thank-you.

Highlighted
Resident Expert
Resident Expert
Posts: 1,505

Re: Using the Ignite TV Modem/Gateway in Bridge Mode


@RCS99 wrote:

Hello.


Hi!  Welcome to the Rogers Community!

 

Has anyone tried using the Ignite service in a hybrid form?  By that I mean, the modem / router provided by Rogers is in gateway mode and all Rogers equipment stays on this router.  Then, adding an additional router / gateway to all access for your own equipment without bridge mode.  I'm looking at the Ignite service coming from digital cable and separate internet.


A number of people here have.  For example, it was discussed in another Ignite TV thread and you might be interested in reading that we had here: https://communityforums.rogers.com/t5/Ignite-TV/Rogers-Ignite-TV-Alternate-wifi-connection-possibili...

 

Your proposed configuration works for many people but it all depends on how you use the Internet.  You will be in a "double-NAT" configuration, with two network firewalls running back-to-back.  You will also run into issues with IPv6 connectivity.  This won't be a problem if you are only using the Internet for email, simple web browsing, streaming video, etc. but could be problematic for online gaming and with some video conferencing/chatting applications.

 

On the surface, combing all my access in a Rogers environment makes me nervous from a security perspective.


I understand where you are coming from.  However, even when running with a default Rogers configuration, the risk exposure for the average person is pretty low.  Rogers' goal is to provide safe Internet connectivity for their customers, that is easy for their customers to manage and easy for Rogers to support.  If you want to run with a configuration that gives you more control, you have that option as well... but this can also complicate things from a support perspective.



Highlighted
I've Been Here Awhile
Posts: 2

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Hi.  Thank you very much.

Highlighted
I've Been Here Awhile
Posts: 3

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

There are a lot of good information in this thread. Can you tell me if the home phone will work connected to the modem gateway in "bridge" mode?

 

Highlighted
Resident Expert
Resident Expert
Posts: 1,505

Re: Using the Ignite TV Modem/Gateway in Bridge Mode


@goju wrote:

There are a lot of good information in this thread. Can you tell me if the home phone will work connected to the modem gateway in "bridge" mode?


Hi, and welcome to the Community!

 

The XB6 does not have a "true" bridge mode; there is no way to disable all gateway functionality and turn it into a simple modem.  Various services on the XB6 continue to run even when bridge mode is enabled, and this includes the Home Phone service.  So, Home Phone works whether the XB6 is in bridge mode or gateway mode.



Highlighted
I've Been Here Awhile
Posts: 3

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Thanks G for the quick clarification😉 I was going to use my Asus 68U in AP mode but since the home phone will work regardless then I may bridge the modem gateway instead. Getting the ignite bundle later today.

Highlighted
I'm Here A Lot
Posts: 5

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Thank you OP for providing this information, I finally pulled the plug and am converting to Ignite services this Friday (I hope I didn't make a mistake).  I will be using your instruction to install it on a UDM Pro configuration, I will post back any specific Ubiquiti information others might find helpful.  I will be going hard wired on the cable boxes instead of wireless, wish this modem had a true 'bridge mode' though or if Rogers would simply provide a regular modem for folks who have their own networking infrastructure already (I know it would be hard to support this method, but at least have the option with limited support?).

 

Going to read this thread at least one more time before Friday's installation, appreciate the effort put into this thread overall.

Highlighted
Resident Expert
Resident Expert
Posts: 1,505

Re: Using the Ignite TV Modem/Gateway in Bridge Mode


@Feejai wrote:

Thank you OP for providing this information, I finally pulled the plug and am converting to Ignite services this Friday (I hope I didn't make a mistake).  I will be using your instruction to install it on a UDM Pro configuration, I will post back any specific Ubiquiti information others might find helpful.  I will be going hard wired on the cable boxes instead of wireless.


Ignite TV has been working very well for me.  I hope that you will also enjoy your Ignite TV service and that your installation on Friday will go smoothly.

 

I think that it's great that we run Ignite TV on our own network gear.  That said, it is still CRITICALLY important that we perform the initial installation using only Rogers hardware in a simple 100% supported configuration, and that we confirm that everything works before the visiting Rogers installation tech leaves.

 

You can then transition to your equipment and enable "bridge mode" on the XB6.  However, you will want to have a plan in place so you can fall back to a Rogers-supportable config very quickly, should you ever require support.

 

In my Rogers-supported configuration, I configure a Wi-Fi SSID on the XB6 that is only used for Ignite TV.  The Ignite set-top boxes will discover and automatically join that Wi-Fi network as soon as you power them up.

 

I also have business-grade Wi-Fi Access Points that allow me to configure multiple SSIDs, so in addition to my private Wi-Fi network, I configure a secondary SSID that duplicates the Wi-Fi setup that I put into the XB6.  This gives me the flexibility to run Ignite TV over Ethernet or Wi-Fi.  The Ignite set-top boxes also seem to be "happier" when they have an active Wi-Fi connection, even if they are wired and not using Wi-Fi.

 

My current setup also allows me to fall back to a Rogers-supported configuration VERY easily.  All that I need to do is disable the "Ignite TV" SSID on my AP, disable "bridge mode" on the XB6 (which then activates the Ignite TV Wi-Fi network on the XB6) and reboot the Ignite set-top boxes.  Other parts of my network are not disturbed and Rogers can troubleshoot a pure "Ignite TV" configuration.

 

wish this modem had a true 'bridge mode' though or if Rogers would simply provide a regular modem for folks who have their own networking infrastructure already (I know it would be hard to support this method, but at least have the option with limited support?).


There are often times when I wish that we could use a Technicolor TC4400 modem.  However, a HUGE advantage to having the XB6 gateway is that if I were to ever run into a problem with my service, in 30 seconds, I can switch to a fully-supported simple/default configuration.  I can then call into tech support and we can immediately start discussing the problem, and my network setup does not even enter into the discussion.  When we are done testing/troubleshooting, I can easily revert back to my day-to-day configuration.



Highlighted
I'm Here A Lot
Posts: 5

Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Ok well, I can report very good news, I followed your instructions and everything is working just fine.  Saying this however, because the cable boxes are hard wired to my network they are using IPV4 connections.  Was a quick and simple modem replacement and now kicking myself why I waited so long.

 

The TV is SOOOOO much better than the analog version, no more hot, noisy PVR, the new menu guide is excellent as well as many of the other features.  Even pairing the new remote with the TV is so much easier.  Haven't gone through all the new features yet, lots of time to do that.

 

Internet speed wise, I am getting as good or a bit better speeds, no issues with the Ubiquiti UDM Pro to report.  Thinking I might VLAN the cable boxes, but honestly don't see the need.  Seems like I was worried about nothing, and glad I came across this post which gave me the confidence to switch over.

 

OP thanks once again for taking the time to post your instructions!