Using the Ignite TV Modem/Gateway in Bridge Mode

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Using the Ignite TV Modem/Gateway in Bridge Mode

There have been many questions in the Rogers Community Forums lately from users who have switched to Ignite TV and now wish to enable Bridge Mode on the Ignite modem/gateway and use Ignite TV with their own routers and Wi-Fi access points.  The Ignite TV service is actually pretty flexible and works great with a wide range of 3rd-party networking equipment.  That said, Rogers cannot troubleshoot problems or provide any level of support for these configurations so I'm creating this thread so that we, as a community, can support each other.

 

I recently posted some configuration tips for setting up your own router for use with the Ignite TV service and (time permitting) will post a more comprehensive step-by-step guide.  However, I still don't recommend using Ignite TV in any unsupported configuration unless you have moderately-advanced networking skills and can troubleshoot problems on your own.  Also, if any technical issues should arise, you need to be able to put your Ignite TV components back into their originally-installed supportable configuration before contacting Rogers for technical support.

 

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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

This is a great idea @-G-! The Rogers Community Forums is a living, breathing database of knowledge and answers. It survives on the posts from users like you and seeds the answers that make the Community Forums a pleasant place to be.

 

Thank you as always for being such a great help!

 

 

 

 

RogersZia

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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Sad. That kills switching to Ignite as I'm not qualified.

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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

I'd like to keep this thread strictly for technical discussions pertaining to network configurations with the Ignite TV Gateway in Bridge Mode.  However, I will say a few things about challenges and surprises that you may run into.

 

For me, Ignite TV has been working amazingly well.  I count on Rogers to keep the Ignite TV service up and running and my Internet link working to spec and as error-free as possible.  Everything inside my house is my responsibility.  I won't be calling Rogers for help if my Wi-Fi suddenly becomes slow.  If something should break terribly, I have to be prepared to fully troubleshoot things on my side before I can call Rogers for support.  That also requires fully understanding why I have my equipment configured the way that I have it configured.  I also need to be prepared to put my Ignite TV equipment back into a supported configuration whenever required.

 

When running the XB6 with Bridge Mode enabled, you also have to be on the lookout for weird things happening because Rogers does not test Bridge Mode configurations as thoroughly as they would their supported configurations.  For example, when Rogers rolled out the Ignite Wi-Fi Hub portal, their backend provisioning software enabled Wi-Fi on my XB6, and in a very strange configuration.  When I called tech support, they didn't think that this could even be possible.  Furthermore, all of their tools confirmed that Wi-Fi on my XB6 was disabled even though my Wi-Fi analyzers said otherwise.  The tech that they dispatched couldn't believe it either.

 

Even when things are working normally, you may run into situations that will stump Tech Support.  With Bridge Mode enabled and Wi-Fi disabled, you would expect that the Wi-Fi radios in the XB6 would be turned off.  The "admin" Web UI shows that Wi-Fi is completely disabled.  However, Wi-Fi is actually still up and running and the XB6 has several hidden Wi-Fi networks enabled and active.  This was a total surprise to several Tech Support agents when I informed them of this.

 

With Wi-Fi still active and the XB6 configured to use Auto channel selection, it also tends to pick the "best" Wi-Fi channels.  This will mess up your Wi-Fi equipment if you have auto channel selection enabled, and your neighbours' as well.  Now everybody's Wi-Fi gear is in a perpetually unstable state as their routers constantly look for better/less crowded channels, especially in the 2.4 GHz range.  (So, scan your Wi-Fi environment and manually assign Wi-Fi channels on all the equipment that you control in such a way that you keep your in-home Wi-Fi as optimal and stable as possible and also minimize the impact on your neighbours' Wi-Fi as well.)

 

Ignite TV is a fantastic service but it has a lot of "moving parts" that need to work well together.  In a standard supported configuration, all of the hardware that Rogers provides is well-tested and was actually designed to work together.  If you should run into any issues with the service, all that you need to do is pick up the phone for technical assistance.  Over the last several months, Rogers has rolled out even more tools that enable you, their customers, to manage your home network environment with convenient tools and mobile apps.  This is just the beginning.

 

With a non-standard setup, you will need to be totally self-sufficient and will miss out on many conveniences.  That's why I continue to urge everyone to exercise caution and think twice before embarking on this journey.  I also hope that this discussion thread will be helpful to those who do venture off the beaten path and be informative to those who choose to remain with a fully-supported configuration as well.



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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

Will switching the Ignite WiFi Gateway (XB6) to bridge mode affect the device's modem functionality?

 

I have a TP-Link AC5400 which I prefer to use as the router.  I'm worried that if I switch the Ignite gateway to bridge mode, it would affect its function as a router.  Will that be the case?

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Re: Using the Ignite TV Modem/Gateway in Bridge Mode


@amor_gamao wrote:

Will switching the Ignite WiFi Gateway (XB6) to bridge mode affect the device's modem functionality?

 

I have a TP-Link AC5400 which I prefer to use as the router.  I'm worried that if I switch the Ignite gateway to bridge mode, it would affect its function as a router.  Will that be the case?


By enabling Bridge Mode on the XB6, you'll be disabling most of its internal functions and any devices connected to the XB6's LAN ports will get public IPv4 and IPv6 addresses.  On the XB6, the telephone service will continue to function but wireless will be unavailable, your Pods (if you have any) will lose connectivity, and pretty much every configuration setting will be "greyed out" and unavailable except for the option to disable Bridge Mode.

 

That means that your router will have a direct connection to the Internet and its security features will be the only thing protecting your internal in-home network from the outside world.  You router will also have to provide network connectivity for your Ignite TV set-top boxes.  You'll need to ensure that IPv4 and IPv6 is working and configured properly and that there are no interoperability problems with your router and the Ignite TV service.  You will also need to ensure that your router provides sufficient wireless coverage throughout your home.



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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

@-G- I do not have any Pods or need them, but out of general interest, can they be used with your own router or are they limited to the XB6?
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Re: Using the Ignite TV Modem/Gateway in Bridge Mode


@Bplayer wrote:
@-G- I do not have any Pods or need them, but out of general interest, can they be used with your own router or are they limited to the XB6?

I don't know.  Maybe?  I think I can say with certainty that the official answer is "No" but I don't know if it is actually technically possible.  It all depends on the firmware.  I can't say for sure because I don't have any Pods either, so I can't even try to test them in a standalone configuration.

 

The Pods are made by Plume and are sold as a standalone product, much like the eero.  However, much of their marketshare comes from partners, such as Comcast and Rogers, who licence and resell their technology with their own branding and integrate it into other hardware that they provide.  Some routers, such as the Samsung SmartThings WiFi can integrate with Plume Pods directly, which you then manage through the Plume App.  However, I don't know if you can hardwire a Rogers Pod or set it up as a standalone gateway pod.  Even if the hardware allows it, you would need a Plume account to be able to configure and manage them.



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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

I had a couple plume pods installed with the Technicolor modem and they appear to be locked down substantially. For ease of installation I went through the setup with the tech using my SSID and everything else default to the standard Ignite install and all worked well. The plume pods were needed upstairs so the tech could get a Green status on the Ignite TV box before leaving.

 

After the tech left I changed the default internal subnet from the 10.0.0.x to my 192.x.x.x network to align with my static IP's and vlan configs and that broke the Plume pods from connecting. Support tells me that the internal subnet cannot be changed as the Pods will only work on the default which is ridiculous. The lack of DHCP/DNS control is also aggravating.

 

I tried connecting to the LAN port etc of the pods and there is just no way to get them to connect anymore unless I revert the subnet to default on the gateway it seems. On a positive note the Technicolor gateway is by far the best Wifi device Rogers has ever provided. It covers my whole 2 story house (~1800sq ft) from the corner of the basement and has been completely stable for over a month since install. The TV box upstairs works fine even though it is "red" when rogers support checked it.

 

I have not had time to bridge and put my own Mikrotik CCR router and Aerohive AP back into production but will be doing so soon but thought I would share.

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Re: Using the Ignite TV Modem/Gateway in Bridge Mode

@-G-  By Pods...do you mean WiFi pods (ie. Mesh pods...Eero or other?). Just trying to understand the hardware variables with an XB6 modem. The way I understand it (and I don't have Ignite TV)......each TV requires an Xi6 box. For WiFi you can use the XB6 or extend coverage by adding Mesh pods (Rogers Eero or your own?....but only if you use your own router?). However,  if you use the XB6 in bridge mode and use your own router as the gateway, the Phone line will still work on the XB6 modem....but you'll need to configure your router to connect to each Xi6's for IPTV...either via Ethernet or WiFi. To extend WiFi reach, you can use either wired WAP or Mesh AP's. There are likely many options and perhaps a hardware topology would help clarify some of the possibilities. Great forum...keep up the good work.