Using Ignite WiFi Hub app to install ignite TV

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Using Ignite WiFi Hub app to install ignite TV

I have a day scheduled to install ignite tv and internet. I have set up rogers account (not a previous customer). I downloaded the app as I know I need that to complete self install. I can sign into the app but then I get a message that reads “to access ignite wifi you’ll need to upgrade your service”. 

if I can’t get into the app, how am I supposed to set up Ignite? I have tried my iPad and iPhone. 
a few months ago I used the app for my mother on her android and all was fine. 

 

 

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Re: Using Ignite WiFi Hub app to install ignite TV


@Timber72 wrote:

I have a day scheduled to install ignite tv and internet. I have set up rogers account (not a previous customer). I downloaded the app as I know I need that to complete self install. I can sign into the app but then I get a message that reads “to access ignite wifi you’ll need to upgrade your service”. 

if I can’t get into the app, how am I supposed to set up Ignite? I have tried my iPad and iPhone. 
a few months ago I used the app for my mother on her android and all was fine. 


Hi and welcome to the Community!

 

What is the status of your account when you go to https://www.rogers.com and sign into MyRogers?  Do you see your Ignite TV/Internet account number?  What is the status of those services?  How long has it been since you set up your MyRogers account and how long ago did you place the order for your new services with Rogers?

 

You may not be able to sign into the Ignite WiFi app until you get close to your install date.  Are you able to access your account through your MyRogers mobile app?



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Resident Expert
Resident Expert
Posts: 1,127

Re: Using Ignite WiFi Hub app to install ignite TV


@Timber72 wrote:

I have a day scheduled to install ignite tv and internet. I have set up rogers account (not a previous customer). I downloaded the app as I know I need that to complete self install. I can sign into the app but then I get a message that reads “to access ignite wifi you’ll need to upgrade your service”. 

if I can’t get into the app, how am I supposed to set up Ignite? I have tried my iPad and iPhone. 
a few months ago I used the app for my mother on her android and all was fine. 


Hi and welcome to the Community!

 

What is the status of your account when you go to https://www.rogers.com and sign into MyRogers?  Do you see your Ignite TV/Internet account number?  What is the status of those services?  How long has it been since you set up your MyRogers account and how long ago did you place the order for your new services with Rogers?

 

You may not be able to sign into the Ignite WiFi app until you get close to your install date.  Are you able to access your account through your MyRogers mobile app?



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I've Been Here Awhile
Posts: 2

Re: Using Ignite WiFi Hub app to install ignite TV

Thanks....this makes sense. Its a couple of days until my install date and I just ordered the services 2 nights ago. I received the email telling me how to do self install and thought I would get ready, but perhaps its just a bit early. I can access my rogers account online and while I have an account number there is no info about the actual services.
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Re: Using Ignite WiFi Hub app to install ignite TV

You will need to use that app in order to install Ignite WiFi Pods and to be able to manage WiFi from your Mobile device.  However, you can't really do anything with the Ignite WiFi app until your Ignite Internet account is set up to the point that you have an Ignite modem (MAC address / serial number) assigned to you and activated.