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I can imagine how annoying it is to have the Ignite TV app stop working on your iPhone all of a sudden.
It is strange that it is only affecting one device while all other devices seem to work fine. Can you confirm the model of your iPhone and the current iOS?
We look forward to your response.
Same issue on my phone. Just stopped working one day a few weeks ago. I tried the help desk. Useless. I created 2 help tickets. talked to 2 people. Then they sent a text to say 'sorry we couldn't reach you'...they didn't even try to call.
I run an 8plus with IOS 14
I am also having the same problem today on my iphone7. Same error message. Logging out and logging back in and still not working. Error messages with everything including recordings I can't access. Horrible!!!!
Thank you all for your participation in this thread and for flagging this anomaly.
Do you have Protected Browsing enabled in the Ignite WiFi Hub app? For testing purposes, can you please toggle off Protected Browsing and try the Ignite TV app on the affected device?
My protected browsing was off. Still didn't work. Then decided to try it with it on and still didn't work but got a TVAPP-0300 error message when protected browsing was on.
Good evening @momcontrol,
Welcome to the Rogers Community Forums.
You've definitely come to the right place :). Have you had a chance to review RogersMoin's post right above? If you've already tried the steps listed in the post without success, please reach out to us via PM @CommunityHelps for further assistance. You can learn more about our private messaging system here.
Looking forward to hearing from you!