TVAPP-00200 error, Ignite TV app no longer plays shows on iPhone

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Fineous
I've Been Here Awhile
Posts: 4

TVAPP-00200 error, Ignite TV app no longer plays shows on iPhone

I have signed out, restarted the app, reinstalled the app, restarted my phone, restarted my Ignite gateway and even tried moving my device from one grouping to another in the Ignite Wifi app (only suggestion I could find on internet). Nothing fixes the app's failure to play shows any more on iPhone. However, it continues to work fine on Android phone, iPad and Windows10 laptop. My iPhone is completely up to date wrt updates. I have wasted an enormous amount of time trying to connect to someone in Rogers support via online chat and phone call but only robot Anna responds (she knows nothing about this issue).
RogersTony
Moderator
Moderator
Posts: 1,196

Re: TVAPP-00200 error, Ignite TV app no longer plays shows on iPhone

Hello, @Fineous

 

Welcome to the Rogers Community Forums! 🙂

 

I can imagine how annoying it is to have the Ignite TV app stop working on your iPhone all of a sudden.

 

It is strange that it is only affecting one device while all other devices seem to work fine. Can you confirm the model of your iPhone and the current iOS?

 

We look forward to your response.

 

RogersTony

stepy2015
I Plan to Stick Around
Posts: 115

Re: TVAPP-00200 error, Ignite TV app no longer plays shows on iPhone

Forget your Wi-Fi network and rejoin

Fineous
I've Been Here Awhile
Posts: 4

Re: TVAPP-00200 error, Ignite TV app no longer plays shows on iPhone

IPhone7 and my software version is 14.4.
CelesteRoanwolf
I've Been Around
Posts: 1

Re: TVAPP-00200 error, Ignite TV app no longer plays shows on iPhone

I am also having this issue. My iPhone XR will not play anything on the app, but my iPad will still
Gisellepraulins
I've Been Around
Posts: 1

Re: TVAPP-00200 error, Ignite TV app no longer plays shows on iPhone

Same issue on my phone. Just stopped working one day a few weeks ago. I tried the help desk. Useless. I created 2 help tickets. talked to 2 people. Then they sent a text to say 'sorry we couldn't reach you'...they didn't even try to call.

I run an 8plus with IOS 14

momcontrol
I'm Here A Lot
Posts: 5

Re: TVAPP-00200 error, Ignite TV app no longer plays shows on iPhone

I am also having the same problem today on my iphone7.  Same error message.  Logging out and logging back in and still not working.  Error messages with everything including recordings I can't access.  Horrible!!!!

 

RogersMoin
Moderator
Moderator
Posts: 1,953

Re: TVAPP-00200 error, Ignite TV app no longer plays shows on iPhone

Hello, @Fineous, @CelesteRoanwolf, @Gisellepraulins, @momcontrol.

 

Thank you all for your participation in this thread and for flagging this anomaly. 

 

Do you have Protected Browsing enabled in the Ignite WiFi Hub app? For testing purposes, can you please toggle off Protected Browsing and try the Ignite TV app on the affected device?

 

If not, we can submit a ticket for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog

 

Cheers,

RogersMoin

momcontrol
I'm Here A Lot
Posts: 5

Re: TVAPP-00200 error, Ignite TV app no longer plays shows on iPhone

My protected browsing was off.  Still didn't work.  Then decided to try it with it on and still didn't work but got a TVAPP-0300 error message when protected browsing was on.  

RogersZia
Moderator
Moderator
Posts: 1,337

Re: TVAPP-00200 error, Ignite TV app no longer plays shows on iPhone

Good evening @momcontrol,

 

Welcome to the Rogers Community Forums.

 

You've definitely come to the right place :). Have you had a chance to review RogersMoin's post right above? If you've already tried the steps listed in the post without success, please reach out to us via PM @CommunityHelps for further assistance. You can learn more about our private messaging system here

 

Looking forward to hearing from you!

 

 

 

RogersZia