TV Ignite Box Reboots Every Time I Switch it on

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I've Been Here Awhile
Posts: 4

TV Ignite Box Reboots Every Time I Switch it on

My TV Ignite box reboots every time I switch it on, after its been turned off and white light disappears. Can anyone help please? I have searched but cant find this issue. Thanks

 

 

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I'm a Reliable Contributor
Posts: 104

Re: TV Ignite box reboots every time I switch it on.

Are you sure it is rebooting, i.e., you see the Welcome, Bienvenido displayed? If you are not seeing this means the box is coming out of standby mode. This does take some time. There is an item in Settings that can be changed to not go into standby (energy savings mode), and it will start quite quickly. I keep mine in energy savings mode, the 30+ seconds to startup is not an issue.

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I've Been Here Awhile
Posts: 4

Re: TV Ignite box reboots every time I switch it on.

Thanks. Yes I do get the welcome message and the full reboot.

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I'm a Reliable Contributor
Posts: 104

Re: TV Ignite box reboots every time I switch it on.

There are a few things you should try to see if that make a difference (one at a time):

- change the standby settings

- turn off the box and then unplug it for a couple of minutes

- call support and ask them to reset your box