TV Audio Distorted

[William16]

Just purchased Ignite TV/Internet. Experiencing intermittent audio voice distortion. How do I fix?
Thank you

*** Edited Labels ***

[-G-]

---

@William16 wrote:

Just purchased Ignite TV/Internet. Experiencing intermittent audio voice distortion. How do I fix?
Thank you

---

If this in an incompatibility between the set-top box and your TV, first make sure that your TV's firmware is up-to-date.  You can also try a different HDMI cable, plugging the STB into a different HDMI port, or setting the STB's HDMI Audio Output (in Settings / Device Settings / Audio) to Stereo.

If you only see these audio glitches on some channels and on multiple TVs in your home, you should report this to Rogers.  (I noticed what looked like some source feed/encoding issues while watching a movie on "W" at my parents' house last night.)

[William16]

Thank you for your reply. Issue still persists. Rogers tech coming by tomorrow Jan. 26 to take a look.